Maintenance Technician 3

Job Summary

Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs
 

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices  
• Maintains a unity gain network  
• Fulfills FCC-required network tests  
• Performs all duties of Maintenance Tech I and II as necessary  
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices  
• Maintains network integrity through preventive maintenance    
• Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks   
• Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap   
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing. 
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
• Other tasks may be assigned, as needed to support the infrastructure and team
   

Qualifications

• Internal applicants must complete their Career Progression program to be deemed eligible.
• High school diploma or equivalent 
• Must possess and maintain a valid driver’s license in good standing within the state of current residence. Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
• Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements   
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable). 
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)  
• BDS & BTS certification preferred 
• Fiber repair and troubleshooting experience
• In-depth knowledge of the FTTH & RFOG Architecture, Including the Rolt, Back haul and distribution of plant.
• Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q 
• Experience working with ISP or “Hot Hands” for ISP 
• Experience and/or knowledge of OSP Construction tasks 
• An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.