Customer Support Specialist

Company:

ClaimsPro LP - International Programs GroupCustomer Support Specialist - REMOTE - Arkansas, United States

We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position.

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities:

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Qualifications, Education and/or Experience   

• 1-2 years relatable customer support experience
• High School Diploma or Equivalent required
• Bachelor’s degree is preferred

Computer Skills

• Proficient in Microsoft Office 

Competencies

• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time
• Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.

#IPG