Senior Market Manager @ Airbnb

Sales & Account Management (5)
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Sales & Account Management (5)

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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Chief Business Officer organisation plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercialising Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make:

As a Senior Market Manager, you will be responsible for the supply health and growth of our core and entrepreneur host segment across Australia & New Zealand. You will manage a team of customer-facing market associates, build and deliver scalable host growth and success programs across the region.

Focusing on these responsibilities, you will build Airbnb’s strong market presence for our core and small host segment in the region by collaborating with regional and cross-functional teams. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition, supply retention. You will be involved in developing, generating and converting supply leads and ensuring their long term success on Airbnb.

You will develop and iterate scalable localised supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day:

Manage, coach and develop a high-performing team of customer-facing market associates
Develop and scale strategies to effectively manage and optimise the long-tail host segment
Build and manage partner relationships within across your assigned Host accounts, develop strong and long-lasting partnerships
Build data-driven recommendations to identify high impact opportunities for supply growth and retention.
Proven ability to handle operational complexity and ability to maximise the impact of resources
Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
Represent Airbnb in external meetings and events with Core Hosts in your market
Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
Hold regular optimisation calls and business reviews with your partners
Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
Support host community programs in your region
Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Your Expertise:

8+ years of experience in partnership, sales, program and account management
3+ years of travel, technology, hospitality or marketplace industry experience
Strong time management and prioritisation skills
Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person
Highly proficient quantitative skills and proven ability to interpret data and formulate actionable insights
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects, Salesforce experience is a plus
Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
Able to travel to assigned markets
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
Proven experience working cross-functionally
Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
Charismatic self-starter who is resourceful and self-sufficient
Fluency in English

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Market Manager

Market Management

Airbnb

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