Senior Customer Quality Engineer

Job Details:

Job Description: 

The Role and Impact

As a Customer Quality and Reliability Engineer within Intel Foundry, you will take a hands-on leadership role in ensuring that Intel Foundry meets and exceeds industry benchmarks for semiconductor manufacturing quality, reliability, and customer responsiveness.

In this role, you will act as a primary advocate for external customers across Intel Foundry partner organizations and Outsourced Semiconductor Assembly and Test (OSAT) services. By spearheading incident and excursion management, facilitating customer audits, driving structured problem-solving, and developing next-generation quality systems, you will directly influence operational excellence and strengthen collaborative relationships with our global customers.

Business Group

Intel Foundry is dedicated to delivering industry-leading, world-class semiconductor manufacturing and advanced packaging solutions to global customers. The Customer Quality Engineering (CQE) team plays a mission-critical role in this vision by safeguarding manufacturing quality and product reliability, driving cross-site continuous improvement, and aligning internal processes with rigorous industry standards. Our team partners closely with customers and internal engineering groups to ensure Intel Foundry is recognized as a trusted, world-class manufacturing partner.

Key Responsibilities:

• Serve as the primary customer advocate and technical interface for customer quality inquiries, representing customer interests across Intel Foundry and external OSAT partner organizations to deliver timely, collaborative solutions.
• Direct end-to-end incident and excursion management processes for customer materials, driving structured root-cause investigations, material disposition, and preventative corrective actions.
• Lead and support structured problem-solving initiatives utilizing rigorous methodologies such as 8D, RMA, and Change Notification Management (PCNs).
• Facilitate and support customer quality audits, ensuring comprehensive compliance with international industry standards including ISO9001 and IATF16949.
• Drive continuous improvement by designing, deploying, and standardizing next-generation quality management systems, collateral, and structured business processes across foundry and OSAT operations.
• Partner with customers and internal stakeholders to track, analyze, and report key performance indicators (KPIs), conducting regular quality reviews to continuously enhance customer satisfaction.
• Champion cross-functional collaboration internally to advocate for customer quality requirements and drive service, process, and yield improvements throughout manufacturing, assembly, and test operations.

Qualifications:

Candidates must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. The experience listed below may be obtained through schoolwork, classes and project work, internships, military training, and/or work experience.

Minimum Qualifications

• Bachelor’s degree in Engineering or a related technical field with 4+ years of hands-on experience in quality, reliability, or semiconductor manufacturing processes; OR
• Master’s degree in Engineering or a related technical field with 3+ years of hands-on experience in quality, reliability, or semiconductor manufacturing processes; OR
• PhD in Engineering or a related technical field with 1+ years of hands-on experience in quality, reliability, or semiconductor manufacturing processes.
• 1+ years of experience in the following:
  • Quality and reliability systems, excursion management, and structured problem-solving methodologies (e.g., 8D, root cause analysis).
  • Proficiency working with quality management standards and audit frameworks (such as ISO9001 and IATF16949).
  • Technical familiarity with silicon process technology, advanced packaging, or foundry manufacturing environments.

• Demonstrated ability to collaborate effectively across global time zones, including regular engagement during Asia workday hours.

Preferred Qualifications

• Comprehensive technical knowledge of silicon technology, IC package technology, assembly process technology, advanced packaging architecture, and semiconductor industry standards.
• Direct experience managing quality and reliability interfaces with external customers, foundries, and OSAT partners.
• In-depth familiarity with industry manufacturing quality processes, including incoming/outgoing quality assurance (IQA/OQA), Product Change Notifications (PCNs), Manufacturing Baseline Process Specifications (MBPS), and FACR workflows.
• Strong analytical problem-solving and negotiation capabilities, with a proven ability to balance customer requirements with internal business and operational priorities.
• Excellent communication, presentation, and cross-functional leadership skills in a dynamic, rapidly evolving business environment.

We are seeking collaborative, driven professionals who want to make a tangible impact by championing quality improvement, fostering customer trust, and advancing Intel Foundry's goal of delivering world-class semiconductor solutions. Join us to be part of a team committed to innovation, engineering excellence, and customer success.

Job Type:

Experienced Hire

Shift:

Shift 1 (United States of America)

Primary Location: 

US, Oregon, Hillsboro

Additional Locations:

US, Arizona, Phoenix

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation. Find out more about the benefits of working at Intel.

Annual Salary Range for jobs which could be performed in the US: $141,910.00-269,100.00 USDThe range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific compensation range for your preferred location during the hiring process.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

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ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.