At least 1 year of related experience in a financial institution in credit processing for all credit products.
Proficiency in Microsoft Office, specifically Excel.
Responsibilities
Perform loan disbursements, repayments, rollovers, redemptions, and fee collection accurately and within stipulated turnaround times.
Respond to Business Units’ requests and enquiries within stipulated timelines.
Collaborate with the Team Lead to engage Business Units regularly to resolve business-as-usual issues and improve cooperation between teams.
Participate as a team member to help achieve team goals and develop a service-oriented culture.
Participate in process digitalization and automation initiatives, bank-wide projects, and system testing.
Ensure all service-level agreements and turnaround times are met.
Complete work with speed and accuracy.
Contribute process-improvement ideas to improve turnaround time and efficiency and reduce internal errors in work processes.
Participate in process-improvement discussions to improve turnaround time for business-as-usual processes.
Identify operational risks and implement measures and controls to address risk gaps and ensure processes align with internal and external policies, guidelines, and regulatory requirements.
Work with the Team Lead to ensure the audit rating is satisfactory or better.
Work with the Team Lead to prevent or minimize operational lapses and financial losses.
Participate in Business Continuity Planning Coordinator, Risk Coordinator, or Data Steward roles.
Maintain standards for self-development to meet or exceed team goals and support continuous improvement.
Initiate action plans for self-development aligned with the department’s and Group’s direction.
Continue learning to keep up with change in the Bank and remain competent in assigned work.
Desired Qualifications
Familiarity with both corporate and consumer products.
Good time-management skills and the ability to multitask.
Job Description
Key Responsibilities:
Customer/Market – Business Transformation
Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
Respond to Business Units’ requests and enquiries within a stipulated time line.
Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
Actively participate as a member of a team to move the team towards completion of goals i.e. develop a service-oriented culture within the team.
Process Digitalization or Automation /STP
Participate in process digitalization, automation initiatives, bank-wide projects and system testing.
Productivity Improvement
Ensure all SLA/TAT are being met.
Ensure work is completed with speed and accuracy.
Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.
Process Efficiency / Process Improvements
Participate in process improvement discussions to improve the turnaround time for BAU processes.
Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with the with all internal & external policies/guidelines and requirements of the regulators
Operational Risk & Compliance
Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
Work together with Team Lead to ensure no/minimal operational lapses/financial losses.
Individual Contribution/Competency
Participate in BCP Co-ordinator/Risk Co-ordinator or Data Steward roles.
Learning/Competitive Positioning
Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.
Qualifications
Requirements:
Bachelor Degree/Diploma or equivalent.
At least 1 year related experience in a Financial Institution in credit processing for all credit products.
Familiar with both corporate and consumer products would be an added advantage.
Resourceful and a good team player
Good time management skills and ability to multi-task.
Proficiency in Microsoft Office specifically in Excel
Additional Information
RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.
At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.