Executive – Loan Transactions - Credit Operations

Job Description

Key Responsibilities:

Customer/Market – Business Transformation

• Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
• Respond to Business Units’ requests and enquiries within a stipulated time line.
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
• Actively participate as a member of a team to move the team towards completion of goals i.e. develop a service-oriented culture within the team.

Process Digitalization or Automation /STP

• Participate in process digitalization, automation initiatives, bank-wide projects and system testing. 

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency / Process Improvements

• Participate in process improvement discussions to improve the turnaround time for BAU processes. 
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with the with all internal & external policies/guidelines and requirements of the regulators

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.

Individual Contribution/Competency

• Participate in BCP Co-ordinator/Risk Co-ordinator or Data Steward roles.

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
• Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.

Qualifications

Requirements:

• Bachelor Degree/Diploma or equivalent.
• At least 1 year related experience in a Financial Institution in credit processing for all credit products.
• Familiar with both corporate and consumer products would be an added advantage.
• Resourceful and a good team player
• Good time management skills and ability to multi-task.
• Proficiency in Microsoft Office specifically in Excel

Additional Information

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.