A college or university-level education; a background in Information Engineering, Information Management, Computer Science, Network Engineering, or another information-related field is preferred.
At least 3 years of experience in IT support, IT technician, helpdesk, desktop support, or related information technology support work.
Familiarity with computer hardware, operating systems, common business software, office networks, and peripheral installation, configuration, maintenance, and troubleshooting.
Familiarity with Windows; experience supporting macOS or Linux is preferred.
Familiarity with Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and Microsoft Office, including their use and basic administration.
Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN, routers, firewalls, and switches.
Knowledge of information security and data privacy principles, including account access controls, password policies, system updates, antivirus software, and device security settings.
Ability to analyze problems, diagnose faults, determine priorities under pressure, and respond promptly to IT support needs.
Service-oriented communication and the ability to clearly and patiently assist users without technical backgrounds.
Ability to work independently and collaborate with cross-functional and regional IT teams, with accountability, attention to detail, and follow-through.
English reading and writing ability to read technical documentation and system notices and communicate at a basic level with regional or overseas IT teams is preferred.
Responsibilities
Install, configure, maintain, and troubleshoot company computer hardware, operating systems, applications, network equipment, printers, scanners, and other office IT equipment.
Monitor and maintain company computer systems, network environments, and related IT infrastructure to ensure stable operation, and respond promptly to user support requests.
Provide first-line and, as needed, second-line technical support for hardware, software, network, account permissions, login issues, email, VPN, office systems, and peripherals.
Prepare IT equipment for new employees, create accounts, configure permissions, support system logins, reset passwords, and provide related onboarding IT support.
Adjust IT access, deactivate accounts, recover equipment, preserve data, and maintain related security controls when employees leave, transfer, or change roles.
Test, evaluate, and implement new IT tools, systems, and technical solutions, and recommend improvements to support processes to improve user experience and operational efficiency.
Maintain network, computer, and user-device compliance with information security and data privacy requirements, including antivirus software, system updates, access controls, backups, and basic security settings.
Create, maintain, and update IT operating documentation, standard operating procedures, user guides, troubleshooting records, equipment inventories, and support reports.
Record IT repairs, incident resolution, equipment replacements, system configurations, and user support cases for follow-up, audit, and knowledge management.
Provide timely, professional technical support and help users use company computers, systems, and IT resources correctly, securely, and effectively.
Conduct regular basic safety checks of company computer and electrical equipment to ensure compliance with company policy, office safety requirements, and applicable industry standards.
Work with regional or headquarters IT, information security, administration, and HR teams on office IT operations, equipment procurement, asset management, access control, and day-to-day IT projects.
Support meeting-room equipment, video-conferencing systems, network connectivity, telephone systems, and other office IT equipment.
Manage IT assets, including device registration, inventory tracking, repair status, disposal records, and equipment lifecycle management.
Desired Qualifications
Experience managing IT assets, writing standard operating procedure documentation, recording support cases, or using a ticketing system.
CompTIA A+, Network+, Microsoft Certified, ITIL Foundation, CCNA, or other IT-related certifications.
Experience providing IT support in finance, international companies, technology, FinTech, or industries with a strong focus on information security.
BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. In response to catering to globally based clients, our service spans across regions, from Australia, Singapore, Malaysia, Thailand, Mainland China, Taiwan, to Cyprus, etc. With global multi-lingual online support teams, we keep honing our timely and extensive customer support skills across regions. We are looking for forward-thinking and like-minded talent to join BID Operations to shape the future of Fintech together.
About the role
As an IT Operation Technician, you’ll play a vital role in keeping our Taipei office's technology running smoothly and securely. From setting up hardware and software to troubleshooting network issues, you’ll be the go-to expert ensuring seamless day-to-day operations. You’ll also support users across the organization, solve technical challenges, and help implement new technologies that drive efficiency and innovation. With a focus on system reliability, data security, and user empowerment, this role is perfect for someone who thrives on problem-solving, values continuous improvement, and enjoys making a tangible impact through technology.
【工作內容】
負責公司電腦硬體、作業系統、應用軟體、網路設備、印表機、掃描器及其他辦公室 IT 設備之安裝、設定、維護與故障排除。
監控並維護公司電腦系統、網路環境及相關 IT 基礎設施，確保系統穩定運作，並能即時回應及處理使用者提出的 IT 支援需求。