BID Operations

IT Operation Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeTaipei City, Taiwan$700k - $950kIn-person

About the Job

Requirements

A college or university education; majors in information engineering, information management, computer science, network engineering, or another information-related field are preferred.
At least 3 years of experience in IT support, IT technician, helpdesk, desktop support, or related information technology support work.
Familiarity with computer hardware, operating systems, common business software, office networks, and peripheral-device installation, configuration, maintenance, and troubleshooting.
Familiarity with Windows; macOS or Linux operation and support experience is preferred.
Familiarity with Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and Microsoft Office use and basic administration.
Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN, routers, firewalls, and switches.
Understanding of information security and data privacy principles, including account access control, password policies, system updates, antivirus software, and device security settings.
Ability to analyze problems, diagnose faults, and resolve them while prioritizing and responding promptly under pressure.
Service orientation, communication ability, and a user-focused approach to assisting non-technical users clearly, patiently, and professionally.
Ability to work independently and collaborate with cross-functional and regional IT teams, with accountability, attention to detail, and follow-through.
English reading and writing ability to read technical documentation and system notifications and communicate at a basic level with regional or overseas IT teams is preferred.

Responsibilities

Install, configure, maintain, and troubleshoot company computer hardware, operating systems, application software, network equipment, printers, scanners, and other office IT equipment.
Monitor and maintain computer systems, the network environment, and IT infrastructure to ensure stable operation, and respond promptly to user IT support requests.
Provide first-line and, as needed, second-line technical support to internal users for hardware, software, network, account permissions, login issues, email, VPN, office systems, and peripheral equipment.
Prepare IT equipment for new employees, create accounts, configure permissions, support system logins, reset passwords, and provide onboarding IT support.
Adjust IT permissions, deactivate accounts, recover equipment, preserve data, and maintain information security controls when employees leave, transfer, or change roles.
Test, evaluate, and implement new IT tools, systems, or technology solutions, and recommend improvements to IT support processes to improve user experience and operational efficiency.
Maintain network, computer-system, and user-device compliance with information security and data privacy requirements, including antivirus software, system updates, access permissions, data backups, and basic security settings.
Create, maintain, and update IT operating documents, standard operating procedures, user guides, troubleshooting records, equipment inventories, and support reports.
Document IT repairs, issue resolution, equipment replacement, system configuration, and user-support cases for follow-up, audits, and knowledge management.
Provide timely, professional technical support and help users use company computers, systems, and IT resources correctly, securely, and effectively.
Periodically inspect basic safety conditions of company computer and related electrical equipment to ensure compliance with company policy, office safety requirements, and applicable industry standards.
Work with regional or headquarters IT, information security, administration, and HR teams to support office IT operations, equipment procurement, asset management, access controls, and daily IT projects.
Support meeting-room equipment, video-conferencing systems, network connectivity, telephone systems, and other office IT equipment to keep meetings and business operations running smoothly.
Support IT asset management, including equipment registration, inventory tracking, repair status, disposal records, and equipment lifecycle management.

Desired Qualifications

Experience with IT asset management, writing standard operating procedure documents, support-ticket documentation, or ticketing systems.
CompTIA A+, Network+, Microsoft Certified, ITIL Foundation, CCNA, or other IT-related certifications.
Experience providing IT support in financial services, multinational companies, technology, fintech, or industries with strong information-security requirements.

IT Operation Technician / IT 資訊人員

BID Operations · Taipei, Taiwan · Full-time · Posted 2026-07-27

Salary: unknown currency 700,000–950,000

Workplace: on_site

Department: IT and Infrastructure

Description

【關於 BID Operations】

我們致力於透過先進科技整合全球金融資源與其需求，打造一個公平、透明且值得信賴的金融科技平台，專為金融專業人士與機構量身打造。為提供全球用戶即時且高效的服務，我們在各地如澳洲、新加坡、馬來西亞、泰國、中國、臺灣、塞普勒斯等地設有辦公室，建立多語系的線上支援團隊，持續以熱忱與專業，服務來自世界各地的客戶。我們正在尋找熱愛挑戰、具備國際視野與創新思維的你，加入 BID Operations，一起推動金融科技的未來。

About Us

BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. In response to catering to globally based clients, our service spans across regions, from Australia, Singapore, Malaysia, Thailand, Mainland China, Taiwan, to Cyprus, etc. With global multi-lingual online support teams, we keep honing our timely and extensive customer support skills across regions. We are looking for forward-thinking and like-minded talent to join BID Operations to shape the future of Fintech together.

About the role

As an IT Operation Technician, you’ll play a vital role in keeping our Taipei office's technology running smoothly and securely. From setting up hardware and software to troubleshooting network issues, you’ll be the go-to expert ensuring seamless day-to-day operations. You’ll also support users across the organization, solve technical challenges, and help implement new technologies that drive efficiency and innovation. With a focus on system reliability, data security, and user empowerment, this role is perfect for someone who thrives on problem-solving, values continuous improvement, and enjoys making a tangible impact through technology.

【工作內容】

負責公司電腦硬體、作業系統、應用軟體、網路設備、印表機、掃描器及其他辦公室 IT 設備之安裝、設定、維護與故障排除。
監控並維護公司電腦系統、網路環境及相關 IT 基礎設施，確保系統穩定運作，並能即時回應及處理使用者提出的 IT 支援需求。
提供公司內部使用者第一線及必要的第二線技術支援，協助解決硬體、軟體、網路、帳號權限、登入異常、電子郵件、VPN、辦公室系統及周邊設備等問題。
負責新進員工 IT 設備準備、帳號建立、權限設定、系統登入支援、密碼重設及相關 onboarding IT support，確保新進員工能順利使用公司系統及設備。
協助員工離職、轉調或職務異動時之 IT 權限調整、帳號停用、設備回收、資料保存及相關資訊安全控管。
測試、評估及導入新的 IT 工具、系統或技術方案，並針對現有 IT 支援流程提出改善建議，以提升使用者體驗及內部營運效率。
確保公司網路、電腦系統及使用者設備符合資訊安全及資料隱私要求，包括防毒軟體、系統更新、存取權限、資料備份及基本資安設定之維護。
建立、維護及更新 IT 作業文件、SOP、使用者操作指引、故障排除紀錄、設備盤點紀錄及相關支援報告。
妥善記錄 IT 維修、故障處理、設備更換、系統設定及使用者支援案件，以便後續追蹤、稽核及知識管理。
提供即時且專業的技術支援，並協助使用者正確、安全及有效地使用公司電腦、系統及 IT 資源。
定期檢查公司電腦設備及相關電器設備之基本安全狀況，確保設備使用符合公司政策、辦公室安全要求及相關產業標準。
與區域或總部 IT 團隊、資訊安全團隊、行政及 HR 團隊合作，支援辦公室 IT 營運、設備採購、資產管理、系統權限控管及日常 IT 專案。
協助處理會議室設備、視訊會議系統、網路連線、電話系統及其他辦公室 IT 設備，確保日常會議及業務運作順暢。
支援公司 IT 資產管理，包括設備登記、庫存追蹤、維修狀態、報廢紀錄及設備生命週期管理。

Requirements

專科或大學以上學歷，資訊工程、資訊管理、電腦科學、網路工程或其他資訊相關科系尤佳。
具備至少3年 IT Support、IT Technician、Helpdesk、Desktop Support 或相關資訊技術支援工作經驗。
熟悉電腦硬體、作業系統、常用商務軟體、辦公室網路及周邊設備之安裝、設定、維護及故障排除。
熟悉 Windows 作業系統；具備 macOS 或 Linux 操作及支援經驗者尤佳。
熟悉 Microsoft 365、Outlook、Teams、SharePoint、OneDrive、Microsoft Office 等辦公室自動化工具之使用與基本管理。
具備基本網路概念，包括 TCP/IP、DNS、DHCP、VPN、Wi-Fi、LAN/WAN、路由器、防火牆及交換器等相關知識。
了解資訊安全及資料隱私基本原則，能協助執行帳號權限控管、密碼政策、系統更新、防毒軟體及設備安全設定。
具備良好的問題分析、故障診斷及解決能力，能在壓力下有效判斷優先順序並即時處理 IT 支援需求。
具備良好的服務意識、溝通能力及使用者導向思維，能以清楚、耐心及專業的方式協助非技術背景使用者解決問題。
能獨立作業，亦能與跨部門及區域 IT 團隊協作，具備良好的責任感、細心度及追蹤執行能力。
具備 IT 資產管理、SOP 文件撰寫、支援案件紀錄或 ticketing system 使用經驗者尤佳。
具備 CompTIA A+、Network+、Microsoft Certified、ITIL Foundation、CCNA 或其他 IT 相關證照者尤佳。
具備英文讀寫能力，能閱讀技術文件、系統通知及與區域或海外 IT 團隊進行基本溝通者尤佳。
具備金融、外商、科技、FinTech 或高度重視資訊安全產業之 IT 支援經驗者尤佳。

Benefits

工作生活平衡
外商工作氛圍輕鬆與好相處同事
能與國外同仁交流、增加視野的工作環境
優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）
外商管理風格
每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元
每人配置升降辦公桌和雙27吋 Dell 螢幕

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About the Company

BID Operations

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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