Full-Time
Director of Company Operations
Empower Brands
51-200 employees
Franchise platform managing ten brands.
No salary listed
Remote in USA
Hybrid
Remote role with travel up to 50% throughout the assigned region and regular travel to Atlanta, Georgia headquarters.
Bachelor's
 Operations & Logistics |
|---|
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- Minimum of 10 years of progressive leadership experience in a service-based business environment.
- Demonstrated financial acumen, including the ability to interpret profit and loss statements, identify performance trends, and implement operational improvements to drive business results.
- Ability to balance hands-on operational leadership in the field with strategic planning and executive-level communication.
- Experience developing and presenting business strategies, operational insights, and performance recommendations to senior leadership.
- Strong analytical, problem-solving, and decision-making skills with a track record of driving operational excellence and continuous improvement.
- Leadership and relationship-building skills, including the ability to influence and collaborate across multiple locations and functions.
- Willingness and ability to travel up to 50% throughout the assigned region to company-operated branch offices, with regular travel to the corporate headquarters in Atlanta, Georgia.
- Own regional performance across growth, retention, service stability, operational execution, and overall business health.
- Maintain focus on the highest-priority business outcomes and ensure Regional Directors understand and consistently reinforce the behaviors and leading indicators that drive those results.
- Establish clear performance expectations and accountability across regions, ensuring Regional Directors know what they own, how success is measured, and where intervention is required.
- Identify trends, performance gaps, and emerging risks across regions and coach Regional Directors to develop and execute effective action plans.
- Ensure sustained performance improvement by addressing root causes, reinforcing effective operating behaviors, and holding leaders accountable for follow-through and results.
- Serve as the primary leader, coach, and mentor to Regional Directors, providing the guidance, challenge, and support needed to lead their regions effectively.
- Build leadership capability and business acumen, strengthening Regional Directors’ critical thinking, decision-making, prioritization, and ownership of key business metrics and outcomes.
- Create consistency in leadership expectations and practices across regions while allowing Regional Directors the autonomy to lead effectively within their markets.
- Establish and protect a clear, simple, and repeatable leadership cadence that creates consistency, visibility, and accountability across all regions.
- Keep Regional Directors and their teams focused on the highest-impact business drivers, ensuring time and resources are directed toward the priorities and behaviors that most directly influence performance and growth.
- Minimize organizational noise and competing priorities by helping leaders distinguish between what is urgent and what is truly important to business outcomes.
- Identify and resolve systemic handoff issues, friction points, and breakdowns that negatively impact the customer experience, COB experience, or business performance.
- Partner closely with functional vice presidents and enterprise leaders to surface and address constraints that cannot be resolved at the regional level.
- Bring a solutions-oriented, enterprise mindset to cross-functional challenges, focusing conversations on root causes, practical solutions, and measurable progress rather than functional ownership or blame.
- Proactively identify early warning signs across business performance, talent, service delivery, customer experience, and operational execution before they become material issues.
- Ensure Regional Directors develop strong risk awareness, recognizing emerging issues early and taking appropriate action within their scope of ownership.
- Escalate material risks with clarity and urgency, providing relevant context, business impact, actions already taken, and a clear recommendation for resolution.
- Identify patterns and systemic risks across regions, distinguishing isolated issues from broader trends that may require enterprise-level action.
- Drive issues through resolution, maintaining appropriate visibility and accountability until material risks are mitigated or resolved.
- Franchise or multi-unit operations experience.
- Bachelor's degree; an equivalent combination of education and relevant experience will be considered.
Empower Brands operates a franchise platform that coordinates ten established franchise brands, giving entrepreneurs access to multiple proven business models under one umbrella. The core product is a centralized ecosystem that supports selecting and launching a franchise, with brand-specific training, marketing, and operational guidance to help franchisees grow their businesses. Unlike firms that focus on a single brand, Empower Brands combines a diverse portfolio—Archadeck Outdoor Living, Bumble Roofing, Canopy Lawn Care, Conserva Irrigation, FRSTeam, JANPro, Koala Insulation, Outdoor Lighting Perspectives, Superior Fence and Rail, Wallaby Windows—into one platform, enabling cross-brand collaboration, shared resources, and a scalable franchise network. The company’s goal is to grow world-class brands by unleashing unwavering determination, devotion, and achievement, helping both the brands and their franchise owners reach long-term success.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Glen Allen, Virginia
Founded
2008
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Simplify's Take
What believers are saying
- First-half 2026 new franchisees rose 13%, while total transactions increased 15%.
- Superior Fence & Rail entered Canada in February 2026 and already signed four owners.
- April 2026 leadership hires and February's 1,100-person Ignite conference strengthened recruiting and support.
What critics are saying
- Rawls v. Empower Brands Franchising, LLC in Virginia Eastern adds legal distraction through 2026.
- Ten brands create execution complexity; weak franchisee economics quickly hit royalties and transfers.
- If development momentum stalls after 2026, MidOcean's platform loses growth-story premium.
What makes Empower Brands unique
- Empower Brands runs ten home-services franchises, spanning JAN-PRO, Superior Fence & Rail, and Koala.
- Its February 2026 Franchise Development CoE adds AI-powered pipeline management and sales enablement.
- Seven brands ranked in Entrepreneur's 2026 Franchise 500, signaling broad portfolio credibility.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short & Long Term Disability Insurance
401(k) with Company Match
Paid time off
Company News
Empower Brands, a US franchisor of home and business services brands, reported strong development growth in the first half of 2026. The company saw a 13% year-over-year increase in new franchisees and a 15% rise in total transactions, including new agreements, transfers and expansions. The Richmond-based franchisor expanded its presence into Canada through Superior Fence & Rail, which launched in February and added four new franchise owners. Empower Brands operates 10 brands across commercial and home services, including JAN-PRO, FRSTeam, Archadeck Outdoor Living and Outdoor Lighting Perspectives. The company attributed its growth to a disciplined development approach focused on matching franchisees with appropriate brands and markets. Empower Brands is backed by private equity firm MidOcean Partners.
Empower Brands awarded for engaging employees. Empower Brands, a franchisor of home and commercial services brands, has been named a 2026 Top Workplaces Culture Excellence winner for Employee Appreciation by Energage. The Top Workplaces Culture Excellence awards recognize organizations that excel in specific areas of workplace culture, with the Employee Appreciation award honoring companies that demonstrate genuine gratitude for employee contributions. Recipients are distinguished by cultures where employees feel valued and are motivated to consistently perform at their best. The awards are based entirely on employee feedback gathered through a research-backed engagement survey. At Empower Brands, more than 137 employees participated, providing direct insight into the company's culture, leadership, and overall workplace experience. "This recognition is especially meaningful because it comes directly from our employees," says Scott Zide, CEO of Empower Brands. "We've built our culture around the idea that when you invest in your people, everything else follows: stronger collaboration, better support for our franchise owners, and ultimately better outcomes across the system." Employee appreciation is a core component of Empower Brands' operations. The company's collaborative, franchisee-first culture extends across its entire platform, supporting both internal teams and franchise owners with the tools and resources needed to grow. The Top Workplaces award builds on a series of recognitions for Empower Brands' workplace culture, including honors for Work-Life Flexibility, Leadership, Compensation & Benefits, Purpose & Values, Innovation, Employee Well-Being, and Professional Development. Together, these accolades reinforce the company's commitment to creating an environment where employees feel supported and empowered to grow. That culture is further reflected in company-wide initiatives, as well as ongoing efforts - its involvement with ASK, an annual day of service, monthly employee appreciation activities, birthday celebrations for team members, and quarterly recognition of employees who exemplify the company's core values. "Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees," shares Eric Rubino, Energage CEO. "In today's market, leaders must ensure they're allowing employees to have a voice and be heard." With continued investment in its people, leadership, and culture, Empower Brands remains focused on building a workplace that supports long-term success for employees and franchise owners alike.
Empower Brands, a multi-brand franchisor of home and business services, held its largest annual conference in company history, bringing together over 1,100 attendees and 85 vendor partners in Orlando from 10–12 February. The event, rebranded as Ignite, followed record-setting performance in 2025. The conference, themed "Accelerate Growth", focused on disciplined execution and operational excellence across Empower Brands' 10-brand portfolio, including JAN-PRO, Archadeck Outdoor Living and Koala Insulation. Multiple brands earned national recognition in 2025, reinforcing the platform's strength. The event featured keynote speaker Chris McChesney and marketing-focused sessions led by CMO Felicia Reeves, who joined earlier this year. Empower Brands also recognised top-performing franchise owners across its system with Franchisee of the Year awards.
Empower Brands celebrates award-winning momentum across its national franchise portfolio. RICHMOND, Va. - Empower Brands, a franchisor of award-winning brands in the home and business services categories, is heading into the final months of 2025 with extraordinary momentum, earning recognition across multiple industry platforms for its brand performance, franchise culture and continued innovation. From systemwide rankings to partnership honors, the company's growing portfolio continues to demonstrate enduring strength and long-term scalability as it looks ahead to 2026. At last month's 2025 International Franchise Professionals Group (IFPG) Conference, Empower Brands was named Runners-Up for Loyal Partner of the Year, reflecting the company's long-standing commitment to collaboration and integrity within the franchise community. Bumble Roofing, one of Empower's newest and fastest-rising brands, was also recognized as Runners-Up for Top Evolving Brand, underscoring its rapid growth and increasing visibility among emerging concepts. "These honors are a direct reflection of our people, their consistency, their commitment and their passion for partnership," said Scott Zide, CEO of Empower Brands. "From newer concepts like Bumble Roofing to legacy brands that continue to outperform, each plays a role in building the culture of trust and success that defines Empower." Recognition extended across Empower's portfolio in Franchise Business Review's 2025 awards program, which honored multiple brands for franchisee satisfaction, profitability and cultural excellence. Among the distinctions were: * Top Franchises: Archadeck, Conserva Irrigation, FRSTeam, Jan-Pro System International, Outdoor Lighting Perspectives and Superior Fence & Rail * Best Franchise Cultures: Archadeck, Conserva, Outdoor Lighting Perspectives and Superior Fence & Rail * Top Franchises for Women: Conserva and Jan-Pro * Top Low-Cost Franchises: Archadeck, Conserva, FRSTeam and Outdoor Lighting Perspectives * Most Profitable Franchises: Archadeck, FRSTeam, Jan-Pro and Superior Fence & Rail * Franchise Rock Star: FRSTeam In addition, Franchise Times once again recognized Empower's portfolio in its annual Top 400 ranking, with seven brands earning a place on the list due to their top-performing global systemwide sales: Jan-Pro System International, Superior Fence & Rail, Koala Insulation, FRSTeam, Archadeck, Outdoor Lighting Perspectives and Conserva Irrigation. Further demonstrating its commitment to innovation, Empower Brands earned the Innovation in Support of Franchisee Profitability & Validation Award at the 2025 STAR Awards, presented by Franchise Update Media. The recognition highlights the company's development of EPIC (Empower Partner Information Connection), a first-of-its-kind platform that streamlines how franchise consultants access brand data, territory availability and candidate registration, simplifying the path to ownership and supporting franchisee success. Together, these achievements reflect Empower's commitment to building franchise systems that are financially strong, people-first and positioned for sustained success. These recognitions come during a period of continued growth and momentum for Empower Brands. In fiscal year 2025 to-date, the company has grown its network of franchise owners by 13 percent across the portfolio, increasing the total number of locations by 10 percent. This progress underscores Empower's commitment to franchisee-first values by adding the right owners in the right markets at the right time and reflects the continued strength of its scalable, category-leading models. With multiple new market launches, record system growth and a growing list of national awards, Empower Brands continues to build momentum heading into 2026. Each of its 10 franchise brands is actively expanding across the United States, offering franchise opportunities for entrepreneurs seeking strong unit economics, trusted leadership and proven operational models. "As proud as we are of these accolades, what matters most is what they represent: a network of brands built to endure," said Zide. "The energy and progress we are seeing across our portfolio right now point to an even stronger finish to 2025 and an incredibly bright path forward in 2026." To learn more about Empower Brands and its array of franchise opportunities, visit EmpowerFranchising.com. About Empower Brands Empower Brands is a commercial and home services platform company encompassing ten industry-leading brands: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Superior Fence & Rail, Wallaby Windows, Koala Insulation, Bumble Roofing and Canopy Lawn Care. Empower Brands is dedicated to providing its customers with the highest quality products and services in the commercial and home services industries while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's website at EmpowerFranchising.com. SOURCE Empower Brands
Stephen Schiller has joined Empower Brands as the company's Vice President of Franchise Development and will work closely with Sutton on franchise development leadership and strategic initiatives while also driving franchise owner growth within the Outdoor Lighting Perspectives brand.