Inactive

Nokia

Makes network gear for carriers and data centers

Customer Operations Manager

Supply Chain ManagementPosted on Sep 21

Full-timeUnited StatesIn-person

About the Job

Requirements

At least 15 years of experience in supply chain management and order fulfilment.
Bachelor's degree or equivalent practical experience.
Expertise in Kinaxis, SAP, and Microsoft Office tools.
Proficiency in requirement analysis, stakeholder management, and process improvement.
Strong communication skills and the ability to manage complex relationships.

Responsibilities

Act as the operations single point of contact toward the customer team and customer regarding order fulfilment and escalations.
Perform supply chain management operations.
Use best practices and knowledge of internal or external business issues to improve supply chain design in a mixed environment.
Contribute to supply chain processes and execution, profitability, and efficiency, delivering accurate and timely customer services in terms of quality and cost efficiency.
Drive demand planning and sales and operations planning alignment with Sales, Product Lifecycle Management, and Supply Chain to ensure timely supply planning triggers and maximum forecast accuracy.
Support pre-sales by evaluating logistics requirements and planning logistics and supply chain execution.
Contribute to logistics execution processes to meet Customer Team and Delivery Operations business targets, including monitoring and control.
Manage the order delivery schedule with Business Development Supply Chain, seek improvements, follow up on supply shortages and mitigation, and provide daily or weekly updates to the Customer Team and/or customers.
Drive allocation requirements for specific customers during supply chain shortages.
Own hardware revenue forecasting and align with the business controller according to the execution plan; drive risk mitigation to achieve targets.

Desired Qualifications

Experience with agentic artificial intelligence tools.
Familiarity with hyperscale business and requirements.

As a Customer Operations Manager at Nokia, your core mission is to Deliver Better Customer experience by Orchestrating Planning & Delivery Operations for Hyperscale Customers, Drive Improved execution planning, Predictability and Fulfilment

You have:

15+ years of experience in Supply Chain Management, Order fulfilment
Bachelor's degree or equivalent practical experience
Expertise in Kinaxis, SAP, MS Office tools
Proficiency in Requirement Analysis, Stakeholder management, Process Improvement
Strong communication skills and ability to manage complex relationships

It would be nice if you also had:

Experience with AI Agentic tools
Familiarity with Hyperscale Business and requirement

Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations
Performs supply chain Management operations
Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design
Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.
Drive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracy
Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)
Manages Order Delivery Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or Customers
Drive Allocation requirement for specific customer during Supply chain shortage environment
Own HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targets

Salary Range: $90,000 till $145,000 Per annum * Plus, potential incentive/variable compensation for eligible roles.

About the Company

Nokia

Makes network gear for carriers and data centers

Nokia makes the equipment and software that mobile carriers, cloud companies, and businesses use to run networks, from cell-tower radios to fiber links between AI data centers. From 1998 to 2011 it was the world's largest mobile phone maker; it sold that business to Microsoft in 2014, and HMD Global, a separate company, makes Nokia-branded phones under license. Its network unit sells optical systems that send data over fiber, internet routers, and broadband gear, and its mobile unit sells radios and the core software that runs 5G networks. Nokia earns money from equipment and service contracts and from licensing its patents to phone makers and carmakers. It was founded in 1865 as a wood pulp mill and is based in Espoo, Finland.

Company size: 10,001+
Company stage: IPO
Headquarters: Espoo, Finland
Founded: 1865

Recently Posted Jobs

Explore more opportunities at Nokia

See more jobs