Revenue Operations Associate

Posted on 5/19/2023

SWORD Health

SWORD Health

501-1,000 employees

AI-based digital physical therapy platform

AI & Machine Learning



Required Skills
Data Analysis
  • At least 1.5 - 2 years of experience in healthcare provider revenue cycle, preferably in a consulting or analytics role
  • Working knowledge of industry best practices in RCM processes: billing, charge capture, contractual adjustments, third-party reimbursements, and cash collections Experience working cross-functionally with different teams and project managing internal projects with multiple competing stakeholders
  • Attention to detail and comfort independently solving problems
  • Efficient written and verbal communication skills
  • Advanced Excel skills
  • Persistence when working and communicating with insurance payers
  • Fundamental knowledge of revenue integrity (i.e. CPT and ICD-10 coding) Comfortable working with the ambiguity of a fast-paced startup
  • Degree in healthcare management, accounting, finance or business preferred, but not required
  • Independently own Revenue Cycle initiatives from inception through execution, building comprehensive project plans and working with cross functional stakeholders as needed
  • Build scalable billing practices from pre-submission to post-submission with the ultimate goal of accelerating cash collections
  • Project manage parts of the entire Revenue Cycle function in regards to setting up new payment structures as Sword Health expands product offerings
  • Identify and implement areas of improvement in Sword's revenue cycle, while also developing documentation for how to achieve these
  • Examples: Claims submission & Rejection troubleshooting, Denials and A/R management, accelerated cash collections
  • Work cross-functionally with the Product team to introduce more automation in our claim and invoice billing processes
  • Work closely with the engineers to test new billing tool features and further automate end-to-end revenue cycle processes
  • Collaborate with the Data / Analytics team to build reporting related to RCM KPIs
  • Report out on key revenue cycle metrics (e.g. denial rate, write-off percentage, charge lag and time to cash) and identify ways to improve these moving forward
  • Own the end-to-end new client billing lifecycle which includes participating in external calls with clients, payers, health plans; representing Sword as the reimbursement SME
  • Confidently explain Sword's reimbursement model and work with external partners to obtain any necessary information for accurate and timely collections
  • Collaborate cross-functionally with Commercial and Legal teams to ensure we are able to bill our new clients, and escalate any reimbursement issues as needed
  • Train and educate any new RCM team members on best practices and industry benchmarks related to digital health reimbursement

Sword Health offers a dynamic working environment at the forefront of digital health, specializing in AI-powered physical therapy solutions. With a focus on clinical expertise and advanced AI integration, the company offers employees the opportunity to work on cutting-edge technology that has a tangible impact on people's health globally. Its broad adoption across multiple continents and significant investment from top venture firms underscore its stability and growth potential in the healthcare industry.

Company Stage

Series D

Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth



A stimulating, fast-paced environment with lots of room for creativity

A bright future at a promising high-tech startup company

Career development and growth, with a competitive salary

The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare

A stimulating environment with room for creativity - fast-paced, fun, and energetic startup

A flexible environment where you can control your hours (remotely) with unlimited vacation

Access to our health and well-being program (digital therapist sessions)