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Revenue Operations Associate
Updated on 3/29/2023
Experience Level
Desired Skills
Data Analysis
  • At least 1.5 - 2 years of experience in healthcare provider revenue cycle, preferably in a consulting or analytics role
  • Working knowledge of industry best practices in RCM processes: billing, charge capture, contractual adjustments, third-party reimbursements, and cash collections Experience working cross-functionally with different teams and project managing internal projects with multiple competing stakeholders
  • Attention to detail and comfort independently solving problems
  • Efficient written and verbal communication skills
  • Advanced Excel skills
  • Persistence when working and communicating with insurance payers
  • Fundamental knowledge of revenue integrity (i.e. CPT and ICD-10 coding) Comfortable working with the ambiguity of a fast-paced startup
  • Degree in healthcare management, accounting, finance or business preferred, but not required
  • Independently own Revenue Cycle initiatives from inception through execution, building comprehensive project plans and working with cross functional stakeholders as needed
  • Build scalable billing practices from pre-submission to post-submission with the ultimate goal of accelerating cash collections
  • Project manage parts of the entire Revenue Cycle function in regards to setting up new payment structures as Sword Health expands product offerings
  • Identify and implement areas of improvement in Sword's revenue cycle, while also developing documentation for how to achieve these
  • Examples: Claims submission & Rejection troubleshooting, Denials and A/R management, accelerated cash collections
  • Work cross-functionally with the Product team to introduce more automation in our claim and invoice billing processes
  • Work closely with the engineers to test new billing tool features and further automate end-to-end revenue cycle processes
  • Collaborate with the Data / Analytics team to build reporting related to RCM KPIs
  • Report out on key revenue cycle metrics (e.g. denial rate, write-off percentage, charge lag and time to cash) and identify ways to improve these moving forward
  • Own the end-to-end new client billing lifecycle which includes participating in external calls with clients, payers, health plans; representing Sword as the reimbursement SME
  • Confidently explain Sword's reimbursement model and work with external partners to obtain any necessary information for accurate and timely collections
  • Collaborate cross-functionally with Commercial and Legal teams to ensure we are able to bill our new clients, and escalate any reimbursement issues as needed
  • Train and educate any new RCM team members on best practices and industry benchmarks related to digital health reimbursement
SWORD Health

201-500 employees

Virtual musculoskeletal (MSK) care provider
Company Overview
SWORD Health wants to free 2 billion people from physical pain.
  • A stimulating, fast-paced environment with lots of room for creativity
  • A bright future at a promising high-tech startup company
  • Career development and growth, with a competitive salary
  • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
  • A stimulating environment with room for creativity - fast-paced, fun, and energetic startup
  • A flexible environment where you can control your hours (remotely) with unlimited vacation
  • Access to our health and well-being program (digital therapist sessions)
Company Core Values
  • Do it for the patients
  • Deliver more than expected, always
  • You only fail if you fail to learn
  • Success and failure belongs to everyone
  • Embrace change
  • Stay thrifty