GLIDE

Multiservice nonprofit supporting San Francisco's poor

Substance Use Disorder Specialist

Case Management & AdvocacyConfirmed live in the last 24 hours

Full-timeSan Francisco, CA, USA$29 - $31.50 /hr

About the Job

Requirements

An addiction and recovery counseling certification and/or substance use disorder counselor certification, plus at least two years of experience in peer support, case management, or outreach with high-risk, socially or economically marginalized populations; alternatively, a bachelor's degree in social work, psychology, or a related field and one year of experience working with socially or economically excluded populations.
Strong verbal and written skills, including the ability to draft detailed service plans, progress notes, and other required documentation.
Group facilitation skills and the ability to provide low-threshold, harm-reduction-based support services.
Strong knowledge of San Francisco resources, services, and benefits programs that support substance use treatment and recovery.
Knowledge of trauma-informed and healing-centered care, harm reduction, and motivational interviewing.
Ability to work independently and collaboratively, prioritize work, and meet specific timelines.
Strong attention to detail, particularly regarding client documentation.
Interpersonal and conflict-resolution skills, including the ability to establish and maintain effective, trusting relationships and de-escalate conflict.
Proficiency with basic computer programs, including Microsoft Word, Outlook, and Excel.
Ability to work on a computer and see details of objects at close range; hear within normal range and communicate effectively in person, by telephone, or by Zoom; use standard office equipment with finger dexterity; and sit or stand comfortably and navigate office spaces by elevator or stairs.

Responsibilities

Provide substance use disorder support services and manage a caseload of clients from The Shop within a trauma-informed, client-centered, equitable framework; complete initial intake screenings, service plans, and progress notes for assigned participants.
Document participant services and enter information into database systems (ONE System and Salesforce) within two business days.
Identify participants' strengths and barriers, help reduce challenges, and connect participants to internal GLIDE resources, including medication for opioid use disorder, contingency management, health access, and housing, as well as external community resources.
Co-facilitate at least two process groups or workshops per day with the Behavioral Health Counselor and Barber Health Advocates. Groups address participant needs and focus on health education, overdose prevention, recovery support, and relevant skill-building.
Ensure proof of engagement and assist with quarterly satisfaction surveys.
Cultivate and maintain supportive, peer-based relationships that provide continuous recovery support; assist participants with life skills, leveraging resources, and establishing healthy boundaries.
Continuously assess participants' barriers to support stabilization, provide interventions and service navigation, and document services in Salesforce and/or ONE System within two business days.
Support service integration within The Shop, including participant triage, warm hand-offs from barbers, information and referral, crisis intervention, and conflict-resolution support.
Participate in The Shop's mobile outreach events, providing pop-up behavioral health support and engagement in community settings across the city.
Follow professional boundaries and ethics, and comply with laws regarding HIPAA, confidentiality, and contractual agreements.
Meet professional obligations through efficient work habits, collaboration, meeting deadlines, and active participation in staff meetings, supervision, case conferences, and trainings.
In collaboration with the direct supervisor, complete at least 20 assigned hours of professional or skill development each year; First Aid/CPR is required but does not count toward those hours.

Desired Qualifications

Lived experience with substance use recovery and/or mental health challenges is highly desired.
Experience entering and accessing information from databases; Salesforce and ONE System experience is preferred.
Direct experience working within Black/African American communities is highly desired.
Knowledge of ONE System and Salesforce.

Salary Range: 29 to 31.5 (Currency: USD) (Pay period: per-hour-wage)

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

Position Summary:

The SUDSpecialist for The Shop is a vital member of an innovative team within a barbershop setting. They willutilize their lived experience of recovery to engage, support, and empower individuals with mental illness and/or substance use disorders, emphasizing service connection, case management, and recovery coaching that will support overall wellness. As part of a multi-disciplinary team that includes Barber Health Advocates and a Behavioral Health Counselor, the SUD Specialist will ensure participants understand the services and opportunities available at GLIDEin an effort to support, promote, and enhance our participants wellness, growth mindset, stability, and self-sufficiency.This role emphasizes building trust, reducing stigma, and facilitating successful linkages to care within GLIDE’s continuum of care and our community partners. The principal duties are performed in The Shop, in the field for outreach, and at community pop-up events. This position requires a flexible schedule to meet community needs, including evening and weekend hours. Regular and predictable attendance is essential.

Essential Duties and Responsibilities

Provide SUD support services and manage a caseload of clients from The Shop within a trauma-informed, client-centered, and equitable framework to help participants achieve their wellness goals; complete initial intake screenings, service plans, and progress notes for all assigned participants.

Conduct and complete participant documentation, entering information into database systems (ONE System and Salesforce) within two (2) business days.

Identify participants' strengths and barriers to assist in reducing challenges and connectthem to internal GLIDE resources (e.g., MOUD, Contingency Management, Health Access, housing, etc.) and external community resources.

Co-facilitate a minimum of 2 process groups or workshops per day alongside the Behavioral Health Counselor and Barber Health Advocates. Groups will be inclusive, reflective of participant needs, and focus on health education, overdose prevention, recovery support, and skill-building pertinent to the focal population.

Ensure proof of engagement and assist with quarterly satisfaction surveys.

Cultivate and maintain supportive, peer-based relationships to provide continuous recovery support; assist participants with life skills, leveraging resources, and establishing healthy boundaries.

Continuously assess participants’barriers to support stabilization and provide interventions and service navigation; document all services in Salesforce and/or ONE System within two (2) business days.

Proactively engage in service integration within The Shop, assisting the multidisciplinary team with participant triage, warm hand-offs from barbers, information and referral, crisis intervention, and conflict resolution support.

Participate in The Shop’s mobile outreach events, providing pop-up behavioral health support and engagement in community settings across the City.

Adhere to professional boundaries, ethics, and all laws regarding HIPAA, confidentiality, and contractual agreements.

Meet professional obligations through efficient work habits, collaboration, meeting deadlines, and active participation in staff meetings, supervision, case conferences, and trainings.

In collaboration with your direct Supervisor, complete a minimum of 20 assigned hours of professional or skill development each year; First Aid/CPR is required, but not included in the minimum hours required.

Minimum Qualifications

Addiction & Recovery counseling certification, and/or SUD Counselor certification requiredwith a minimum of two (2) years of experience in peer support, case management, or outreach with high-risk, socially and/or economically marginalized populations; or a bachelor's degree in social work/psychology or other related field one (1) year of experience working with socially and/or economically excluded populations.

Must have strong verbal and written skills; must be able to draft detailed service plans, progress notes, and other required documentation.

Must have group facilitation skills and the ability to perform low-threshold, harm reduction-based support services.

Strong knowledge of SF resources, services, and benefits programs that support substance use treatment and recovery.

Knowledge of principles of trauma-informed and healing-centered care, harm reduction, and motivational interviewing.

Ability to work independently and collaboratively, prioritize work, and meet specific timelines.

Strong attention to detail, particularly regarding client documentation.

Excellent interpersonal and conflict resolution skills. Ability to establish and maintain effective, trusting relationships and to de-escalate conflict.

Ability to demonstrateproficiency with basic computer programs including Microsoft Word, Outlook, and Excel. Knowledge of ONE System and Salesforce preferred.

Preferred Certifications and Skills:

Lived experience with substance use recovery and/or mental health challenges is highly desired.

Experience entering and accessing information from databases; Salesforce and ONE System experience preferred.

Direct experience working within Black/African American communities is highly desired.

Physical Requirements

Ability to work on a computer and see details of objects at close range. 

Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom). 

Finger dexterity and the ability to use all standard office equipment. 

Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.

About the Company

GLIDE

Multiservice nonprofit supporting San Francisco's poor

GLIDE is a non-profit organization in San Francisco that provides a wide range of services to people who are poor or unhoused, including those who are working poor. It offers meals, shelter, housing support, addiction recovery help, violence prevention, and other social services designed to help individuals move from hardship toward self-sufficiency and personal and spiritual growth. The organization works by delivering on-the-ground programs and support tailored to individual needs, guided by a belief in the dignity of every person and a commitment to giving people second chances no matter how many times they fall. GLIDE’s programs began in 1969 as a simple Monday-night meal for street people and have grown into one of the city’s largest and most comprehensive providers of services for marginalized communities. Its goal is to reduce barriers created by poverty and lack of self-worth, helping people recover, rehabilitate, and build a more stable life.

Company size: 201-500
Company stage: Late Stage VC
Total funding: $26M
Headquarters: San Francisco, CA
Founded: 1963

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