Product Manager - Digital Health

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

We are looking for a Product Manager, Digital Health to help shape and deliver digital experiences that make healthcare more accessible and easier to navigate for Canadians.

Reporting to the Director, Product Management, Digital Health, this role will own and advance key product capabilities across our pharmacy and PC Health digital ecosystem, with a focus on patient booking experiences, healthcare services and strategic digital health initiatives. The Product Manager will work closely with business stakeholders, technology, design, analytics and external partners to identify patient needs, define product opportunities and deliver solutions that improve access to care, patient engagement and business outcomes.

This is a 14 month contract opportunity

What You'll Do

●     Own and evolve key patient booking experiences and capabilities, ensuring they meet patient and pharmacy needs.

●     Contribute to the product strategy and roadmap, translating customer insights, business priorities and performance data into clear product requirements and priorities.

●     Lead product discovery and delivery, working closely with Engineering, Design and cross-functional partners to bring new capabilities and enhancements to market.

●     Identify opportunities to improve patient acquisition, booking conversion, engagement and access to healthcare services across pharmacy and PC Health.

●     Partner with pharmacy and healthcare business teams to develop digital solutions that support existing services and enable new opportunities.

●     Responsible for managing pharmacy services offerings by configuring and managing content in the CMS for booking software

●     Manage relationships with key business and vendor partners, aligning stakeholders on product priorities, requirements and delivery.

●     Define and monitor product performance metrics, using data, experimentation and customer feedback to inform decisions and measure impact.

●     Manage product backlogs, prioritize enhancements and resolve trade-offs to ensure timely delivery of high-value initiatives.

What You'll Need

●     3–5 years of Product Management experience, ideally in digital health, healthcare, pharmacy or consumer-facing digital products.

●     Demonstrated experience owning digital product capabilities from discovery through delivery and ongoing optimization.

●     Strong product judgment, with the ability to balance customer needs, business objectives and technical considerations.

●     Experience working closely with Engineering, Design and cross-functional teams in an agile product development environment.

●     Strong analytical skills and experience using product data, customer insights and performance metrics to drive decisions.

●     Excellent communication and stakeholder management skills, with the ability to build trusted relationships across business and technology teams.

●     Ability to manage competing priorities, navigate ambiguity and drive progress in a fast-paced environment.

●     Familiarity with healthcare services, patient experiences and the Canadian healthcare ecosystem is an asset.

●     Experience with content management systems, booking platforms or other transactional digital experiences is an asset.

●     Proficiency with tools such as Jira, Confluence and analytics platforms is an asset.

●     Post-secondary education in Business, Health Sciences, Technology or a related field, or equivalent practical experience.

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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