Director – Platform and Infrastructure

We’re looking for a Director, Platform & Infrastructure, to provide strategic and tactical direction on all aspects of site reliability and cloud engineering, operations and observability, build and deploy pipelines, and incident response. Reporting to the Vice President, Software Development, you’ll design and implement policies to modernize and optimize automation, reliability, and self-service while maintaining highly available infrastructure platforms used by millions of global customers. This role is open to applicants located in Canada or the USA.

WHAT YOU’LL DO:

Within your team:

• Provide leadership and direction to the reporting staff, including selection, coaching, mentoring, development, performance management, and all other people-management practices, including DE&I.
• Collaborate with the executive leader to build a vision, strategy and a plan to design, implement, scale, and maintain infrastructure platforms.
• Provide technical and thought leadership to the team, ensuring they apply the latest
• Platform engineering techniques and industry best practices to enable the most strategic business priorities
• Provide leadership and guidance to a team of technical software development and operations/ devops engineers in medium to large scale SaaS environments.
• Define and implement a production operations roadmap including cloud infrastructure, continuous integration, staging and production environments, compliance, network performance, and product and delivery requirements.
• Plan, design and oversee the implementation and maintenance of industry standard site reliability processes across a development organization - work with teams to set service level objectives, and establish indicators and remediation processes.
• Own and manage the AWS forecasting, spend and relationship management.  
• Develop, socialize, report and refine appropriate metrics to monitor and improve performance, and publish dashboards to communicate widely.
• Collaborate cross functionally and with external clients around incident response and coordination.

Within CTO organization:    

• Enable high-quality collaboration with  product, operations, security & design teams.
  • Maintain and grow Hootsuite security posture overall
  • Ensure  major audit and compliance standards (FedRAMP, SOC2, GDPR, etc)    
  • Facilitate platform needs to execute against Product roadmap.
• Drive conversations and discussions with product, design, and managers, to refine and deliver on the roadmap
• Partner with the rest of the CTO organization needs by identifying gaps and working to resolve them.
• Recognize opportunities and champion change & process improvement to the benefit of the entire organization.
• Improve the planning and execution abilities of the team and hold the organization accountable for development estimates and delivery.
• Work directly alongside teams of software developers in a continuous delivery environment. 
  

WHAT YOU’LL NEED:

• 10+ years experience in software development and/or SaaS organizations
• 8+ years of people management experience in a software organization, including experience leading leaders
• Thorough knowledge with cloud compute platforms (AWS, Azure, GCP).
• Thorough understanding of discipline around Infrastructure as Code and Devops
• Proven ability to utilize Agile methodologies and apply to teams with high levels of interrupt driven work.
• Well versed with a deep knowledge of the trends of IaaS/PaaS offerings and a track record migrating legacy applications on to modern platforms.
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects, even in the face of uncertainty
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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