Strategy & Operations Manager - Restaurant Direct

#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team
Over the past five years, Uber Eats has captured the hearts of customers across Taiwan, growing from a service in Taipei to an island-wide movement. We’ve gone from delivering delicious food to providing essential daily goods. This explosive growth is a testament to our team's talent and dedication. We thrive on challenges and believe that tackling them together makes the journey even more rewarding.

Our team operates with a #GoGetIt attitude, a mindset that defines the spirit of Uber Delivery. We’re focused on creating a healthy marketplace for everyone and ensuring our merchant partners and driver partners thrive, which in turn provides the best possible experience for our customers.

Merchants are the backbone of our business. From beloved global chains to local mom-and-pop shops, they create the vibrant food culture that has made Uber Eats Taiwan one of our most successful markets globally. This role is at the heart of our strategy, sales, and operations for merchants.

About the Role

Uber Eats is looking to grow the Uber Direct solutions in Taiwan. As the Restaurant Operations Manager (Direct), you will be pivotal in driving growth and executing strategic initiatives for emerging merchants. This role emphasizes strong data analytical skills, strategy planning, execution excellence and the ability to collaborate cross-functionally. You will be responsible for uncovering new business opportunities, designing growth-oriented initiatives, and managing initiatives that fuel merchant success and market expansion.

This is a highly visible role dealing with high stakeholder complexity across local Account Management, Consumer Operations, Commercial Operations, Finance, Legal, and Global/Regional Product teams. If you thrive in ambiguous environments, enjoy building strategic frameworks from scratch rather than just executing existing playbooks, and want to exercise serious commercial muscle, this role provides an exceptional platform for impact. You will champion critical platform product and commercial initiatives—such as pricing, profitability strategy, product solutions development and go-to-market implementations, to maintain a healthy, thriving marketplace for our partners and consumers.

• Target Setting & Analysis: Define project and program success metrics, backed by a comprehensive rationale and tracking methodology. Identify issues and opportunities for improvement, driving performance enhancement initiatives.

• Growth Planning & Execution: Conceptualize and execute growth-focused initiatives / campaigns to drive acquisition and market share for merchants. Design campaign strategies that align with business goals and are tailored to maximize merchant impact..

• Strategy Plan Development: Develop and optimize strategic business plans for mature merchants, focusing on growth initiatives. Perform ad-hoc business analysis to enhance merchant performance and meet key business objectives.

• Cross-functional Collaboration: Partner with teams across marketplace, product, data, and account management to deliver valuable insights and ensure alignment on operational excellence. Additionally, provide consultation to ensure smooth communication and project execution.

• Project Development: Conceptualize and implement scalable projects aimed at improving the business attainment and strategic value of merchants. 

• Experience: Minimum of 4 years of professional experience in operations, product management, corporate strategy, or data analytics, ideally within eCommerce, marketplace apps, tech, logistics ,or fast-paced corporate environments. 

• Analytical & Modeling Skills: Advanced analytical capabilities with a proven track record of handling complex data. Highly comfortable writing SQL queries, building comprehensive financial or performance models, and managing data dashboards to track core business success metrics. 

• GTM & Project Autonomy: Demonstrated capability to design, launch, and optimize high-impact GTM strategies or complex cross-functional programs from ideation to execution with complete autonomy. 

• Commercial Acumen & P&L Understanding: Strong grasp of business financials, revenue operations, or P&L governance, with the ability to translate technical data analysis into actionable commercial recommendations. 

• Stakeholder Management: Exceptional communication skills with a proven ability to influence, collaborate, and align diverse local and international teams (Finance, Product, Legal, and Ops). 

• Language Proficiency: Fluency in both written and verbal English and Mandarin.

• Prior experience in the logistics, food and beverage (F&B) industry, retail tech, or a high-growth startup/marketplace operations environment. 

• Proven experience in sales enablement, managing commercial deal desks, or developing co-marketing/pricing frameworks alongside business partners. 

• You will receive monthly Uber credits to use against the full value of Eats, Rides and Grocery (anything you can order in app) plus a 17% discount (which exists even when your credits expire).

• Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)

• Reset, Refresh and Recharge: we have a generous unlimited paid leave policy, providing paid leave in addition to the statutory 20 days annually (excluding certain roles in the CommOps org).

• Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.

• Uber has always been a flexible organisation and COVID has only amplified this. Our global policy is 50% of time in office, we provide the opportunity to work for one month a year in another Uber location and employees can apply to be fully remote if you think that’s best for you. These opportunities are tailored to specific individuals, roles and teams.

• When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
   

Unsure if this role is the right fit for you? 
We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.