Technical Solution Manager
GenScript
Technical Solution Manager
GenScript
Global CRO and biologics CDMO services
Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.
Job Scope:
The Technical Solution Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Solution Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.
This position is fully remote, with occasional travel. This role can reside anywhere in the United States. The estimated salary range is $80,000 - $85,000 based on experience level.
Key Responsibilities:
Qualifications:
#LI-EB1
#GS
Benefits:
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
Salary: 80000.0 - 85000.0 USD
GenScript Biotech Corporation is a global CRO and biologics CDMO that provides life-science services and products. Its offerings include gene synthesis, peptide synthesis, protein expression and purification, antibody development, and CRISPR, with ProBio handling end-to-end cell/gene therapy development, Bestzyme making industrial enzymes, and Legend Biotech pursuing cell therapies like CAR-T. The company differentiates itself by operating across four platforms to offer end-to-end support from research to commercialization for a wide customer base in over 100 countries. Its goal is to help customers advance drug discovery and biopharmaceutical development, scale manufacturing, and bring cell and gene therapies to market.
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