Team language: German

Contract type: Permanent, full-time (40h/week), part-time option available upon agreement, starting as soon as possible

About the role

As Team Lead Strategic Key Account Management (m/f/d), you are responsible for the strategic development of our most important partners and lead a dedicated team toward shared success. You combine CRM, marketing, sales and technology expertise to develop sustainable growth strategies, drive digital transformation and further expand long-term partnerships. In doing so, you confidently operate on management and C-level, steering complex initiatives with a direct impact on the business development of PAYBACK and our partners.

Your day-to-day work

You lead and develop a dedicated Key Account Management team and are responsible for overall account performance as well as the achievement of commercial targets, including P&L responsibility
You manage our most important partners on a strategic level, identify growth opportunities and continuously develop the partnership
You own negotiations regarding strategies, services and pricing, and conduct presentations and workshops at management and C-level
You develop CRM and omnichannel strategies for our partners and support their digital transformation across all relevant touchpoints
You analyze the performance of data-driven CRM initiatives, derive actionable recommendations and develop innovative concepts for customer acquisition and loyalty
You steer complex projects as well as collaboration with internal departments and external stakeholders, while driving the optimization of processes and workflows

You’re a great fit for this role if …

You hold a degree in Business Administration, Economics or a comparable qualification
You have several years of experience in Key Account Management, Consulting or a comparable CRM, marketing or digitalization environment and already bring leadership experience
You confidently operate across different hierarchy levels and impress with your negotiation and presentation skills up to C-level
You successfully manage complex cross-functional projects and bring together a variety of stakeholders
You possess strong expertise in CRM, omnichannel and digital transformation strategies and have successfully driven their implementation
You think analytically, act entrepreneurially and stand out through decisiveness, a strong drive to shape outcomes and a high level of result orientation

Conditions & benefits

Flexibility: 30 vacation days plus the option to purchase additional leave, hybrid working (2 days home office/week), option for a sabbatical
Food & drinks: Mostly free, healthy, and varied meals, fresh fruit and popcorn daily, as well as coffee and tea
Health & fitness: Free access to our in-house gym, health weeks, on-site massages and physiotherapy treatments
Culture: Team events, social days, and an open “come as you are” culture, dogs welcome, commitment to female leadership
Development: Individual training and development opportunities within the team and across the organization
Mobility: Subsidized Germany ticket, central location with direct subway access, job bike leasing

Why PAYBACK?

PAYBACK is the leading loyalty program in Germany and one of the largest data-driven marketing platforms worldwide. Our solutions reach millions of people every day.

With more than 1,000 employees in Munich, we develop all technical solutions in-house and combine data, technology, and marketing to create measurable value. You can expect interdisciplinary teams, real ownership, and an open, innovation-driven culture.

Interested?

We look forward to receiving your application!

The PAYBACK GROUP values diversity – come as you are

PAYBACK

Team Lead Strategic Key Account Management - Retail

About the Job

Requirements

Responsibilities