People Ops Lead

About Reflex

Reflex is changing the way that 15 million Americans work in retail. We’re building a platform that matches leading apparel brands with the top tier of retail talent, on-demand. 

Our vision is to be the best way to work in retail – unlocking flexibility for all. 

About this role

Reflex is growing fast, and we’re looking for an HR leader to build out the  compliance and HR function to support us in our mission to build the best way to work in retail. In this role you will play an important role in scaling our business by supporting both our internal corporate HR needs while ensuring compliance and a positive experience for all of our workers (we call them Reflexers) as they work in retail stores across the US. As we continue to grow and incorporate new markets, you will be responsible for understanding compliance in all markets and ensuring our workers are properly onboarded, managed, and, when necessary, offboarded.  Our workers are the heart of all we do at Reflexers and we are looking for a versatile HR professional to support them as they grow with us.   

What you’ll be doing:

• Designing and implementing processes that help scale the Reflexer side of the business as we scale to increasingly complex compliance geographies this includes

  • Ensure ongoing compliance with corporate policies / practices and with applicable laws and regulations; addresses and resolves issues of noncompliance promptly and effectively

  • Manage compliance with Federal and State Labor Laws, FMLA, Workers Compensation and Unemployment regulations

  • Respond to unemployment claims and employment verifications in a timely and accurate manner

  • As necessary, promptly addresses all worker separations, while remaining compliant to various state DOL reporting requirements

• As the first HR hire, support the growing team at HQ as an HR business partner which includes

  • Manage the end-to-end recruitment process, from job posting to onboarding, for internal open positions 

  • Partner with leadership on performance reviews, manager coaching, benefits, culture crew, onboarding and other people ops projects on an as needed basis

What you should have:

• 7+ years experience as an HR Generalist or a similar role

• Strong understanding of HR best practices, employment laws, and regulations

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• Strong verbal and written communication skills; Excellent interpersonal, negotiation, and conflict-resolution skills

• Ability to make timely, effective, principles-based decisions

• A self-starter who is organized, has high attention to detail and is familiar with a fast-paced startup environment. Ability to work independently and operate in ambiguity. 

• A passion for reinventing retail - a plus if you’ve worked in retail

• Paralegal experience is a plus!

What we’re offering:

• Benefits: We offer Aetna health, vision, and dental insurance

• Equity grant commensurate with your role as one of the first 30 employees at a fast-growing, early-stage venture-backed company

• Hybrid role with dynamic office environment in the heart of downtown Austin, TX

• First HR/People hire at a fast-growing venture-backed startup. 

Our customers and workers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you’ll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.