Customer Success Architect
Posted on 3/26/2024
Mixpanel

201-500 employees

Company product analytics platform
Company Overview
Mixpanel's mission is to help the world learn from its data and solve big problems. The company has a pioneering event-based tracking solution that gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms.
Data & Analytics
Financial Services

Company Stage

Series C

Total Funding

$277M

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-2%

2 year growth

9%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
Python
Communications
Management
SQL
Marketing
Data Analysis
CategoriesNew
Customer Success & Support
Customer Education & Training
Customer Success
Sales & Account Management
Strategic Account Management
Requirements
  • Experience consulting on defining and delivering ROI through new tool implementations
  • Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision
  • The ability to communicate with stakeholders at all levels of an organization
  • Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
  • Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
  • Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
  • Familiar with analytics best practices across business segments and verticals
  • Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
  • Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role
  • Excellent written, analytical, and communication skills
  • Strong process and/or project delivery discipline
  • Eager to learn new technologies and adapt to evolving customer needs
Responsibilities
  • Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
  • Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
  • Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
  • Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration
  • Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
  • Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
  • Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
  • Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
  • Bridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
  • Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
  • Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients