Logistics Operations Specialist
TikTok
Logistics Operations Specialist
TikTok
Short-form video platform with ads
The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets. As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth. You will help build scalable logistics capabilities that support TikTok Commerce across global markets. Be part of the Logistics Team, the engine behind seamless and efficient deliveries at TikTok Shop. We work closely with sellers, partners, and internal teams to drive operational excellence, improve supply chain performance, and ensure a smooth end-to-end shopping experience for our users. Responsibilities - Responsible for the logistics operation of TTS Global e-Commerce Malaysia, managing logistics suppliers, ensuring logistics lead time and experience - Conduct research and analysis on platform's fulfillment performance, identify and locate operational problems and risks, develop and implement operational improvement plans - Responsible for monitoring and iterating the operational KPI of logistics suppliers, continuously optimizing SOP - Responsible for improving the logistics service experience of platform sellers and buyers, and cooperating with relevant departments to carry out special project optimization
Minimum Qualification(s) - Bachelor’s degree or higher - 3+ years of experience in logistics handling 3PL vendors for a big e-Commerce company (SEA or China) - High proficiency in Mandarin is required as the main stakeholders for this role are external vendors and teams based in Mainland China. Preferred Qualification(s) - Preferably in supply chain, logistics management, industrial engineering, or related majors - Experience working at the corporate side of a major courier company doing ops, quality, or network planning - Excellent communication skills with the ability to secure alignment - Goal-oriented and results-driven, with strong execution and fast learning ability
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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