Full-Time

Client Success Manager

Updated on 6/11/2024

Kochava

Kochava

51-200 employees

Omni-channel marketing solutions with blockchain

Data & Analytics

Mid

Sandpoint, ID, USA

Required Skills
Communications
Management
Customer Service
Requirements
  • BS or BA degree preferred or equivalent experience
  • 2+ years of relevant technical experience (mobile experience is a plus)
  • Experience in Account Management, Technical Support or Programming/Engineering (preferably in Software), utilizing Excel, SQL and/or related relational databases
  • Knowledgeable of multiple mobile platforms, operating systems and internet protocols
  • Familiarity with mobile technology, advertising and data management software
  • Experience with data management systems, MS Office products, Mobile/Desktop ads
  • Strong customer service skills, able to effectively communicate (written and verbal), and proactively manage customer expectations
  • Demonstrated ability to coordinate and prioritize a high level of activity under a variety of conditions and constraints
  • Ability to work independently and as a member of collaborative teams
  • Self-motivated and action-oriented with strong organizational, analytical, and problem-solving skills
  • Proven success at enterprise software startups is a plus
  • Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
Responsibilities
  • Responsible for developing customer relationships that promote retention, trust, loyalty, and reliance
  • Work closely with customers to ensure they are successful through the usage of the company platform
  • Provide technical support and direction to customers with the goal to keep customers satisfied and successful with the Kochava offering with varying degrees of technical aptitude
  • Assist customers to plan and understand the best ways to utilize Kochava based on their unique business needs or business plans
  • Communicate technical items to both technical and non-technical audiences alike, both orally and in writing
  • Technically troubleshoot and accurately escalate any customer-facing issues while managing accurate and timely communication with the customer

Kochava offers a Marketers Operating System that integrates omni-channel marketing solutions, utilizing technologies such as IdentityLink®, blockchain, and real-time analytics to support advertisers and publishers in scaling their businesses in a privacy-first environment.

Company Stage

Seed

Total Funding

$5M

Headquarters

Sandpoint, Idaho

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

0%

2 year growth

4%