While working under minimal supervision the Wireless Technician Lead will inspect, refurbish, test, troubleshoot and program electronic equipment. Attention to detail and mechanical and systemic aptitude is required while working on complex projects and assisting less experienced peers. Highly-skilled with moderate level of proficiency.

What will be my duties and responsibilities in this job? 

• Assist Engineering Department with troubleshooting, software flashing support, and new product introductions

• Serves as a resource to others in the resolution of complex problems and issues

• Assist as Subject Matter Expert for internal and external clients

• Conducts standup meetings and Tech Talks in supervisor’s absence.

• Validate and evaluates new & tech damage product from line

• Validate, provides feedback and enters line reworks into excel database

• Validate & signs off on all UR/BER from line

• Assist in evaluation and generation of material escalations

• Assist in generation of Engineering change requests for process and documentation changes

• Assist and completes submission of help desk tickets for associates requiring login issues, equipment issues, etc.

• Conduct training, mentoring, and coaching of associates in job related functions and recommends to supervisor associate training opportunities

• Monitor work flow and work in process in line and allocates resources accordingly keeping supervisor up to date

• Conduct root cause failure analysis and troubleshooting on suspected defective devices

What are the requirements needed for this position? 

• Minimum of 3 years of wireless repair experience

• 2-3 years of experience leading a team

• Ability to perform electromechanical assembly using hand and electric tools 

• Must be able to perform precise component level and board repairs

• Ability to identify and report root cause deficiencies

• Ability to identify and report routine process deficiencies

• Ability to test, repair and troubleshoot devices to isolate root cause

• Ability to perform soldering and de-soldering using handheld soldering and hot air equipment

Other requirements

• Work with care and urgency in order to meet production goals

• Participate in continuous and LEAN improvement and team building activities

• Implements and maintains 5S+1 (Houskeeping and Safety) standards

• Refer to and follow Standard Operating Procedures to perform the job duties

• Use a computer to enter data into the company database

• Physically move of material as needed

• Perform other duties as assigned

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.