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Finning

Largest Caterpillar heavy equipment dealer

Journey Person Parts Technician - Parts Journeyperson

Sales & Account ManagementPosted on Nov 10
Full-timeElkford, BC, Canada$46.95 - $52.17

About the Job

Requirements

  • Journeyperson parts certification and previous parts, warehouse, and front counter sales experience are required.
  • The candidate must be able to build and maintain respectful working relationships and function effectively in a dynamic environment.
  • The candidate must be self-motivated and have organizational, interpersonal, verbal, and written communication skills.
  • The candidate must be able to handle difficult situations and provide customer service.
  • The candidate is required to join the union associated with the position; employment is governed by the collective agreement.

Responsibilities

  • Handle incoming telephone calls.
  • Process internal field service and walk-in customer parts sales orders.
  • Promote and demonstrate safe work practices.
  • Complete tasks assigned by the supervisor or management.
  • Source Caterpillar and non-Caterpillar parts and manage backorders.
  • Develop and maintain customer relationships, provide sales support for telephone, walk-in, and shop parts needs, and manage all facets of the parts ordering process and system.

Desired Qualifications

  • Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation, and the Microsoft Office package is considered an asset.
  • Caterpillar parts product knowledge is an asset.

About the Company

Finning

Largest Caterpillar heavy equipment dealer

Finning International is a global distributor of heavy equipment and related services, with a focus on Caterpillar machines. It sells new and used Caterpillar equipment, provides parts, maintenance, and repairs, and offers fleet management and rental options through an extensive service network. The company works by partnering with Caterpillar to supply and support customer operations across Canada, South America, and the United Kingdom, backed by a large parts and service ecosystem, field technicians, and financing options. Finning differentiates itself through its long-standing relationship with Caterpillar, a broad geographic footprint, a scale of parts and service availability, and decades of experience serving customers in the heavy equipment sector. Its goal is to help customers maximize uptime and productivity by delivering reliable equipment, ready parts, skilled maintenance, and after-sales support at scale.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Vancouver, Canada
Founded
1933

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