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Mercier Consultancy Group

Dutch Speaking Reservations Agent For Booking.com

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • Advanced proficiency in English.
  • A valid European Union passport is mandatory.
  • Strong communication skills and a passion for helping travelers navigate their journeys.
  • Ability to work in a fast-paced environment while maintaining high levels of accuracy.

Responsibilities

  • Provide support to Dutch-speaking customers regarding travel reservations and tourism inquiries.
  • Manage booking modifications, cancellations, and special requests.
  • Act as the primary point of contact for Booking.com and ensure a positive traveler experience.
  • Resolve complex scheduling issues and provide travel advice.
  • Maintain detailed records of interactions in the reservation management system.
  • Collaborate with international team members to ensure service standards.
  • Identify opportunities to upsell and recommend additional tourism services.

Desired Qualifications

  • Previous experience in customer service, hospitality, or the tourism industry is an advantage.

About the Company

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