Full-Time

Senior Customer Success Manager

Updated on 3/14/2025

Genesys

Genesys

5,001-10,000 employees

Compensation Overview

$98.2k - $182.4kAnnually

+ Commission + Performance-based bonus opportunities

Mid, Senior

Washington, USA + 5 more

More locations: Oregon, USA | California, USA | Nevada, USA | Arizona, USA | Utah, USA

Candidates can be based in Arizona, Nevada, California, Washington, Oregon, or Utah.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 4+ years of Customer Success Management experience
  • Bachelor’s degree in business management or related field required
  • Proven track record of managing enterprise customer relationships
  • Strong business acumen with demonstrated ability to understand customer objectives
  • Excellence in cross-functional collaboration and stakeholder management
  • Experience preparing and delivering executive-level presentations
  • Proficiency with CRM systems and customer success platforms
Responsibilities
  • Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor
  • Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams
  • Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities
  • Develop and execute customer success plans aligned with clients' business objectives
  • Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
  • Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

Company Size

5,001-10,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$564.2M

Headquarters

Menlo Park, California

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • Genesys secured $580M funding, enhancing growth and innovation potential.
  • The acquisition of Radarr Technologies strengthens Genesys' unified customer experience offerings.
  • Increased demand for AI-driven customer experience solutions supports Genesys' market position.

What critics are saying

  • Integration challenges with Radarr Technologies could disrupt operations.
  • Permira's acquisition may lead to strategic shifts impacting business priorities.
  • Competition from expanding companies like Sabio Group could erode market share.

What makes Genesys unique

  • Genesys is a leader in AI-powered cloud experience orchestration.
  • The company is expanding capabilities through strategic acquisitions like Radarr Technologies.
  • Genesys has a strong partnership network, exemplified by Foehn's EMEA Cloud Partner award.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Telehealth coverage

Flexible Work Hours

Unlimited Paid Time Off

Paid Holidays

401(k) Company Match

Adoption Assistance

Fertility Treatment Support

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

3%

2 year growth

3%
Business Wire
Nov 4th, 2024
Permira Funds Complete Acquisition of Genesys from Alcatel-Lucent

Permira, the European private equity firm with global reach, today announced that a company owned by the Permira funds has successfully completed the

MarTech Series
Jan 22nd, 2024
Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Genesys, a global cloud leader in AI-powered experience orchestration, today announced it has entered into an agreement to acquire Radarr Technologies,

PR Newswire
Mar 7th, 2023
Genesys Announces Strong Fiscal Year 2023 Results

/PRNewswire/ -- Genesys®, a leader in cloud experience orchestration, today announced highlights from the company's fiscal year 2023 (February 1, 2022, to...

VC News Daily
Dec 6th, 2021
Genesys Collects $580M Funding

SAN FRANCISCO, CA, Genesys, a cloud customer experience startup, announced a $580 million round of funding, led by Salesforce Ventures.

SalesTechStar
Nov 24th, 2020
Foehn win Genesys EMEA Cloud Partner of the Year at Genesys Partner Vision 2020

For the second year running Foehn, a Kerv Group company, has been named EMEA Cloud Partner of the Year by Genesys