Account Manager - Alpega TMS, SaaS

As we continue to expand our footprint across Europe and support customers with increasingly complex logistics ecosystems, strategic account management becomes a critical lever for long. We’re now hiring an Account Manager, a high-impact role responsible for owning, growing, and strengthening our accounts across Europe. This is a hybrid role based in the regional markets where our customers are based (BENELUX).

ABOUT THE ROLE

This role combines tactical thinking, commercial acumen, and executive-level relationship management. You will be responsible for developing and executing tailored account strategies that maximize customer value, deepen long-term partnerships, and drive revenue growth across complex logistics organizations.

Account Ownership, Growth, Account Planning & Management

• Own and manage a portfolio of regional customers across one or more European markets
• Develop a solid understanding of each customer’s business, logistics setup, and growth objectives
• Drive account growth through proactive upselling, cross-selling, and contract renewals
• Identify expansion opportunities within existing customers by aligning Alpega solutions to evolving needs
• Maintain strong customer satisfaction and retention through consistent engagement and follow-up
• Proactively manage risks related to churn, adoption, or commercial changes

Relationship Management & Commercial Execution

• Act as the primary trusted advisor for senior and C-level stakeholders within each account
• Lead the full commercial cycle, from opportunity identification to value articulation, proposal development, negotiations, and Closed won
• Conduct ROI and value discussions to demonstrate the value of Alpega’s SaaS solutions
• Collaborate with Pre-Sales and Customer Success to deliver impactful product demonstrations and solution positioning
• Ensure accurate forecasting and pipeline management for your account portfolio

Cross-Functional Collaboration

• Collaborate with Product and Pre-Sales to shape solution fit
• Work with Customer Success Managers to ensure seamless onboarding, adoption, and long-term retention of solutions
• Act as the voice of the customer to internal teams, informing product improvements, service enhancements, and long-term strategic planning

Performance, Reporting & Continuous Improvement

• Manage a performance-driven mindset by building pipeline, forecasting, prioritizing, and actively driving all open opportunities towards committed success
• Navigate complex enterprise setups where data or stakeholder engagement may be fragmented, making pragmatic decisions to move opportunities forward
• Evaluate account performance on a recurring basis and define actions that drive continuous improvement and revenue growth

WHAT WE LOOK FOR IN YOU

• Local language skills of assigned region (Dutch - C2 level and English, as is our internal business language)
• Willingness to travel and meet clients on site (Belgium and Netherlands region)
• Additional EU languages are an advantage
• Good understanding of logistics and supply chain processes
• Demonstrated success in B2B SaaS enterprise sales or account management
• Proven ability to build and nurture long-lasting relationships
• Confident operating in dynamic, fast-changing environments
• Entrepreneurial mindset: self-driven, resilient, and motivated by achieving impactful results

WHAT WE OFFER YOU

• Permanent contract
• Company car
• Hybrid work model (BE) or fully remote (NL)
• Competitive base salary and commissions based on sales targets (ARR)
• A chance to shape the future of sustainable transportation by supporting customers across Europe
• Work in an international environment with 40+ nationalities and a dynamic, scaling SaaS business
• The opportunity to directly influence how leading global shippers and supply chain organizations operate and transform