Global Lending Services

Provides auto loans via real-time approvals

Senior Rebates Coordinator

Finance & BankingConfirmed live in the last 24 hours

Full-timeGreenville, SC, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least one year of experience in a relevant customer service role is required.
Demonstrate interpersonal skills to influence others, manage conflict, exercise sound judgment, handle sensitive and confidential information, interact across organizational levels, and build cross-functional partnerships.
Be organized and able to meet time-sensitive deadlines.
Be able to work with a diverse customer and workforce population.
Have strong verbal and written communication skills.
Be able to adapt to a fast-paced and changing environment while working as part of a team.
Have proficient computer skills, working knowledge of the internet and standard business applications such as Microsoft Office, and the ability to learn new computer applications quickly.
Demonstrate the organization’s core values and key competencies.
Perform daily assignments requiring manual skills and motor coordination combined with finger dexterity.
Remain stationary for up to 100% of the workday and regularly operate a computer and standard office equipment.
Be able to perform sedentary to light physical work, including sitting, walking, standing, pushing or pulling materials, and moving objects weighing up to 10 pounds.
Be able to view a computer terminal, read extensively, bend, and kneel.
Work Monday through Friday within departmental operating hours of 8:00 a.m. to 6:00 p.m., with flexible scheduling.
Maintain regular, predictable attendance, including overtime as business demands require; evening and weekend work may also be required.

Responsibilities

Manage a portfolio of accounts to collect outstanding rebate products.
Make outbound calls to dealerships about significantly past-due rebate obligations to resolve them.
Research dealerships using internal systems, online databases, agency websites, and other investigative resources.
Call consumers, dealers, insurance companies, and other third parties to support recovery and resolve assigned accounts.
Partner with internal teams to improve the customer and dealer experience while meeting quality assurance standards.
Recommend improvements to early- and mid-stage collection efforts and process effectiveness, and provide feedback and potential solutions to improve efficiency and the customer and dealer experience.
Escalate unresponsive dealerships to leadership with a clear outline of collection efforts made.
Support departmental duties through cross-training and administrative work, including indexing documents, drafting customer and dealership correspondence, completing cross-departmental assignments, processing overrides, cutting checks and conducting final reviews, handling buybacks and unidentified payment reviews, and supporting quality assurance and new-hire training.
Manage a full queue while assisting with escalations.
Recommend offsets to dealer accounts and escalate matters for legal action when necessary.
Collaborate with management and the legal team to prepare legal files and generate legal demand letters.
Maintain accurate documentation and records to support legal processes.
Complete additional assignments and special projects as required by company needs or leadership.

Desired Qualifications

Experience in the automotive industry is preferred.

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

oCompetitive base pay and performance bonuses, dependent on role

oMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o401K with employer match and 100% immediate vesting

oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life

oPaid Volunteer Time Off (VTO) Annually

oTuition Reimbursement

oParental Leave

oBusiness casual work environment

What does it mean to be a Senior Rebates Coordinator at GLS?

The Senior Rebates Coordinator is responsible for managing and resolving severely delinquent accounts that have rolled out of the early and mid-stage collections process. This role involves working directly with dealerships to recover outstanding rebate products, conducting in-depth research, and making recommendations to leadership regarding next steps. The Senior Rebates Coordinator plays a key role in carrying out specialized administrative processes, strengthening dealer relationships, safeguarding company assets, and ensuring compliance with established processes.

How will you drive value within the organization as a Senior Rebates Coordinator?

Manage a portfolio of accounts with a focus on collecting outstanding rebate products
Make purposeful outbound calls to dealerships with significantly past-due rebate obligations to ensure resolution
Research dealerships using all available tools and resources, including internal systems, online databases, agency websites, and other investigative methods
Place outbound calls to consumers, dealers, insurance companies, and other third-party contacts to support the assigned recovery process and obtain resolutions on accounts
Partner with internal teams to enhance the customer and dealer experience while ensuring quality assurance standards are met
Provide recommendations to leadership regarding early- and mid-stage collection efforts to improve process effectiveness; and provide feedback and potential solutions about process efficiency and ways to improve the customer and dealer experience
Relay unresponsive dealerships to leadership with a clear outline of all collection efforts made
Support departmental responsibilities through cross-training and administrative functions, which may include: Indexing documents, drafting customer/dealership correspondence, completing cross-departmental assignments, overrides, cutting checks/final reviews, buybacks, unidentified payment review, QA and new hire training support
Manage a full queue while also assisting with escalations
Provide recommendations regarding offsetting dealer accounts and escalating matters for legal action when necessary
Collaborate with GLS Management and the Legal Team to prepare legal files and generate legal demand letters
Accurately maintain documentation and records to support legal processes
Perform additional assignments and special projects as required by the needs of the company or as directed by leadership

What should you already know to be successful as a Senior Rebates Coordinator?

High School diploma or equivalent required
Minimum of one (2) year experience in a relevant customer service role required, automotive industry preferred
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Must be organized to be able to stay on track for time-sensitive deadlines
Ability to work with a diverse customer and workforce population
Strong verbal and written communication skills
Team player that can adapt in a fast pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
Remain in a stationary position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

Schedule:

This is a non-exempt, full-time position
Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
Regular, predictable attendance is required, including overtime hours as business demands dictate
Evening and weekend work may be required as job duties demand

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

About the Company

Global Lending Services

Provides auto loans via real-time approvals

Global Lending Services (GLS) provides auto loan financing for customers across the United States, with a focus on people who may not have prime credit. It partners with more than 13,000 dealerships and uses real-time decisioning technology to approve loans in seconds, streamlining the car-buying process. GLS earns revenue from interest and fees on its loans and emphasizes ongoing customer service and relationship management throughout the life of the loan. The company differentiates itself by offering inclusive credit access, a large dealership network, fast, on-the-spot approvals, and a commitment to ethical practices and a diverse workplace. Its goal is to make car ownership accessible and affordable for a broad range of customers while maintaining reliable service and responsible lending.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Greenville, SC
Founded: 2011

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