Field Service Engineer
EOS
Field Service Engineer
EOS
Industrial 3D printing using laser sintering
Title: Field Service Engineer
Responsible Manager: Service Manager Polymers
Location: Baltimore/Washington DC area
We are looking for an experienced, energic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing service and support during field visits for customer’s equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems and determining proper solutions in order to achieve outstanding customer satisfaction.
Your Mission
• Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.
• Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
• Perform preventive maintenance procedures for customer’s equipment within the scheduled time.
• Timely, accurate submission of all service documentation according to EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to ensure local install base is maintained to company standards.
• Communicate and maintain service records and field service reports.
• Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.
Your Talents
• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel extensively, including international travel.
• Valid driver’s license and passport.
Our Vision:
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.
We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.
EOS GmbH is a leading maker of industrial 3D printing systems that use laser sintering to fuse powdered plastics and metals into solid parts. It started with stereolithography but shifted in the mid-1990s to laser sintering, creating equipment that builds objects layer by layer directly from CAD data. The company’s approach centers on providing production-grade additive manufacturing technology for industries such as aerospace and medical, rather than consumer-focused 3D printing. EOS differentiates itself through its long-term, privately held, family-owned structure and its history of deep engineering focus, partnerships, and capital strategies (including support from Zeiss in the 1990s) that enabled sustained R&D. Its goal is to lead the industrial 3D printing market, advancing manufacturing through scalable laser-sintering solutions and expanding across industries with sustainable, digitally enabled processes.
Explore more opportunities at EOS