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Mentor Technical Group

Maintains compliant facilities for life science firms

Utilities Supervisor

Full-Time
No salary listed
Senior, Expert
Bachelor's, Associate's
Monroe, NC, USA
In Person
General Maintenance & RepairEquipment Maintenance

About the job

Requirements
  • An associate degree in engineering, electronics, mechanics, or refrigeration, with 7 to 12 years of related experience.
  • The ability to use hands to finger, handle, feel, or operate equipment, tools, or controls; stand, walk, talk, hear, sit, climb, balance, stoop, kneel, crouch, crawl, and smell; and lift or move 25 to 35 pounds, occasionally up to 50 pounds.
  • The ability to work in weather conditions, near moving mechanical parts, in wet or humid conditions, and in odorous atmospheres; possible exposure to fumes and electrical shock; and occasional work on ladders, in high places, and in small spaces such as lift or metering stations, manholes, tanks, and wet wells.
  • The specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Responsibilities
  • Perform all assigned functions with minimal or no supervision.
  • Determine schedules, sequences, and assignments for work activities based on work priority, equipment quantity, and personnel skill.
  • Monitor work areas and examine tools and equipment to detect unsafe conditions or violations of procedures or safety rules.
  • Monitor employees' work levels and review their work performance.
  • Counsel employees about work-related issues and assist them in correcting job-skill deficiencies.
  • Requisition materials and supplies, including tools, equipment, and replacement parts.
  • Interpret specifications, blueprints, and job orders to construct templates and lay out reference points for workers.
  • Conduct or arrange worker training in safety, repair, maintenance techniques, operational procedures, or equipment use.
  • Ensure client utilities equipment operation-parameter documentation is maintained.
  • Ensure utilities equipment has operating procedures based on the manufacturer's operation manual or recommendations.
  • Provide technical support and advice to ensure operational activities comply with corporate and government policies and regulations cost-effectively and within customer timelines.
  • Understand customer needs and expectations, anticipate project barriers, and communicate potential adverse impacts promptly.
  • Ensure documentation is error-free, controlled, and well organized.
  • Manage technical issues and problems appropriately and efficiently.
  • Review work performed and documentation submitted, obtain client feedback, and monitor project status against client requirements to ensure service quality.
  • Issue performance review reports to supervised employees.
  • Develop customer relations and new business opportunities.
  • Promote professional, trusting relationships with Mentor clients and maintain open communication.
  • Alert management to identified problems and recommend improvements.
  • Comply with Mentor administrative requirements, including weekly reports and updates to curricula vitae, medical and training records, and attendance.
  • Attend Project Leaders and Managers meetings and follow up on discussed action items.
  • Perform other duties assigned by the manager, upper management, or client.
Desired Qualifications
  • A bachelor's degree in engineering, science, or a related field, with 5 to 10 years of related experience.
  • Experience in a Good Manufacturing Practice-regulated manufacturing environment and supervisory role.

About the company

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Mentor Technical Group

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Mentor Technical Group supplies engineering and technical services to life science companies that need reliable, compliant facilities. Its specialists check the accuracy of manufacturing instruments and support the systems used to run regulated operations, linking practical work with the records clients need for quality oversight. The company also advises on environmental and workplace safety programs and helps clients improve how their facilities operate. Manufacturers engage Mentor for technical consulting and outsourced support, drawing on specialist teams for individual projects or continuing service needs. Founded in 2000, Mentor Technical Group is headquartered in Caguas, Puerto Rico.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2000

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Simplify's Take

What believers are saying

  • Retirement eligibility arrives early: Mentor advertises access to its 401(k) plan after three months.
  • Staff development has a named program: Mentor advertises additional training and certifications alongside its Employee Development Program.
  • Client work extends across equipment lifecycles: Mentor's asset programs cover commissioning, ongoing maintenance and eventual decommissioning.

What critics are saying

  • Field service entails exposure: Mentor's Oregon engineer posting warns of fumes, electrical shock and confined spaces.
  • Schedules change at short notice: Mentor's Carolina HVAC opening requires after-hours, weekend and holiday availability.
  • Entry requires specialist study: Mentor's Carlsbad calibration technician opening specifies an instrumentation engineering associate degree.

What makes Mentor Technical Group unique

  • Delivery uses its own staff: Mentor says it self-performs technical services while managing a specialist supplier network.
  • Supplier diversity includes a formal program: Mentor lists NMSDC Corporate Plus among its memberships and certifications.
  • Pipettes have specialist testing options: Mentor lists both photometric and gravimetric systems in its metrology laboratories.

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