A

Accenture

Advises businesses and runs their technology

Technology Support Engineer

Full-Time
No salary listed
Senior
Bachelor's
Bengaluru, Karnataka, India
In Person
DevOps & InfrastructureSite Reliability Engineering

About the job

Requirements
  • At least 7.5 years of experience is required.
  • Fifteen years of full-time education is required.
  • Experience with Dynatrace Application Performance Monitoring (APM), including Dynatrace SaaS and platform capabilities, OneAgent and ActiveGate architecture, deployment, troubleshooting, upgrades, and lifecycle management.
  • Experience with DQL, Grail, OpenPipeline, OpenTelemetry, telemetry pipelines, metrics, logs, traces, events, dashboards, service-level objectives, alerting, workflows, Davis AI/Dynatrace Intelligence, and problem-detection tuning.
  • Experience with Dynatrace REST APIs, automation, Configuration as Code, Terraform, continuous integration and continuous delivery integrations, and scripting technologies such as Python, JavaScript/TypeScript, or Shell.
  • Experience with application performance monitoring across Java, .NET, Node.js, Python, Go, microservices, APIs, containers, Kubernetes/OpenShift, serverless, AWS, Azure, GCP, and hybrid environments.
  • Experience with ServiceNow and ITSM integrations, automated incident workflows, SRE practices, SLIs, SLOs, error budgets, reliability engineering, AIOps, and analytical validation of AI-generated insights.
Responsibilities
  • Resolve incidents and problems across multiple business system components and ensure operational stability.
  • Create and implement Requests for Change and update knowledge base articles to support effective troubleshooting.
  • Collaborate with vendors and support service management teams with issue analysis and resolution.
  • Lead Dynatrace observability strategy, architecture, standards, and onboarding patterns across applications, platforms, and accounts.
  • Design and implement cross-application and platform-level observability solutions using Dynatrace, DQL, Grail, OpenPipeline, OpenTelemetry, APIs, and automation.
  • Develop reusable DQL queries, dashboards, SLOs, alerting patterns, workflows, integrations, and engineering templates.
  • Own Dynatrace integration with ServiceNow and other ITSM platforms, including automated incident creation, enrichment, correlation, and remediation workflows.
  • Lead complex production incident investigations, technical root-cause analysis, performance optimization, capacity planning, resilience, and production-stability initiatives.
  • Establish observability governance covering tagging, access, telemetry quality, cardinality, retention, data management, standards, reference architectures, and documentation.
  • Lead end-to-end implementation planning for Dynatrace onboarding, including environment readiness, deployment approach, automation strategy, validation, rollout sequencing, and handover to operations teams.
  • Define and govern OneAgent deployment strategy across Windows, Linux, Kubernetes, cloud, on-premises, and hybrid environments, aligning with server-management, automation, CI/CD, and infrastructure-lifecycle processes.
  • Mentor engineers, conduct knowledge-sharing sessions, and provide technical guidance to development, SRE, DevOps, and platform teams.
Desired Qualifications
  • Experience with Splunk.
  • Experience with Datadog.
  • Awareness of GenAI and Agentic AI.

About the company

A

Accenture

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Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company Size

10,001+

Company Stage

IPO

Headquarters

Dublin, Ireland

Founded

1989

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Simplify Jobs

Simplify's Take

What believers are saying

  • Business demand grew: October 2026 results showed $74.2 billion annual revenue, up 5% in local currency.
  • Eligible US employees buy discounted stock: Accenture's purchase plan sells shares at 15% below market price.
  • Client relationships run deep: Accenture has worked with 195 of its top 200 customers for more than ten years.

What critics are saying

  • Bookings are not guaranteed revenue: most Accenture contracts let clients cancel quickly with little or no penalty.
  • Promotions require AI adoption: Accenture's CEO said in March 2026 that employees must use its tools effectively.
  • Federal hiring practices proved costly: Accenture settled discrimination allegations for $25 million in September 2026, without a liability finding.

What makes Accenture unique

  • Its AI platform switches models: AI Refinery selects among prebuilt models according to cost, performance and other requirements.
  • Accenture owns specialist Microsoft expertise: it cofounded the Microsoft-focused Avanade consultancy with the software maker.
  • Consulting includes creative agencies: Accenture Song owns businesses spanning advertising, digital product design and customer engagement.

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Benefits

  • Health Insurance
  • Professional Development Budget
  • 401(k) Retirement Plan
  • 401(k) Company Match

Company News

Yahoo Finance
Oct 16th, 2026
Accenture caps staff AI spending at $29 a month after $1,000 bills

Accenture has capped employee AI spending at $29 (£21.75) a month after some staff ran up bills of $1,000, according to a report by 404 Media. The consulting firm wants to curb runaway costs as employees use AI for more everyday tasks. Companies are typically billed by usage, like a utility. Last week, some staff were told their access to Anthropic's Claude had been pulled entirely. Others are also reining in costs. Uber capped engineers' Claude spending at $1,500 a month after using up its AI budget in four months, while Microsoft has reportedly cut its Claude spending by about a third. The curbs come as Anthropic prepares for a public listing, targeting a valuation as high as $2tn. Investors are reportedly considering about $1.5tn.

Yahoo Finance
Oct 16th, 2026
Accenture's AI push: analysts see earnings reaching $10.3B by 2029 on 5.2% yearly revenue growth

Accenture is shifting AI work from pilots to deeply embedded systems, according to recent deals with UMass Memorial Health, Dell, Microsoft and Workday. The UMass Memorial project is a multi-year AI data platform, while the Dell alliance pitches private AI infrastructure to regulated clients. Analysts expect revenue to grow 5.2% a year over the next three years, with profit margins rising from 11.3% to 11.9%. They forecast earnings of $10.3 billion by 2029, up from $8.4 billion today, on revenue of $86.3 billion. The stock trades at a price-to-earnings ratio of 14.2x, against 21.9x for US IT peers. Risks include slower decision cycles in federal and EMEA work, which could curb consulting demand and margins.

Yahoo Finance
Oct 14th, 2026
Accenture plans $9.5B shareholder returns and $5B acquisitions as it bets on AI reinvention

Accenture (NYSE: ACN) is betting on enterprise AI as its main growth engine. At its Investor and Analyst Day, the company targeted at least mid-single-digit constant-currency revenue growth in fiscal 2027 and 2028, rising to mid- to high-single-digit growth from fiscal 2029. Chief executive officer Julie Sweet said AI will create new demand that exceeds work lost to automation. The company has grown its AI and data workforce from 40,000 to nearly 110,000. Accenture plans to return $9.5 billion to shareholders in fiscal 2027 and spend about $5 billion on acquisitions. It expects annual operating-margin growth of 10 to 30 basis points. Its network of specialised businesses, now 6% of revenue, could double by fiscal 2029. Fiscal 2026 revenue was $74.2 billion, up 5% in local currency.

Yahoo Finance
Oct 14th, 2026
Accenture shares up 10.4% as dividend rises to $1.71 and AI alliances with Dell and Workday expand

Accenture shares rose 10.4% after the company reported higher sales and earnings for its fourth quarter and full year in early October 2026. It confirmed fiscal 2027 guidance, raised its quarterly dividend to $1.71 per share, and completed a long-running share repurchase program. The company also expanded its AI alliances with Dell and Workday and acquired Sagacity. It aims to embed agentic AI into client functions such as HR, finance, and customer engagement. Accenture's narrative projects $86.3 billion in revenue and $10.3 billion in earnings by 2029, up from $8.4 billion today. Pricing pressure and slower discretionary spending remain the main risks.

Yahoo Finance
Oct 13th, 2026
Accenture shares up 77% from June low as Oct. 14 Investor Day nears

Accenture will hold an Investor Day on October 14, where it is expected to detail its long-term strategy, AI monetisation plans, growth guidance, and margin expansion goals. The event follows a rebound in its shares after fears that AI would erode traditional consulting work. The stock hit a low of $118.15 in June, down from a January high of $291.09. It has since gained nearly 77%, helped by fourth-quarter results on October 1 and an expanded collaboration with Dell Technologies. Fourth-quarter revenue rose 6% to $18.7 billion, and new bookings reached $22.2 billion. Accenture expects fiscal 2027 revenue growth of 3% to 6% in local currency. It raised its quarterly dividend by 5% to $1.71 per share, payable November 13, 2026. Its market capitalisation is about $139.6 billion.