T-Systems Iberia

Multi-cloud IT services and digital transformation

Senior Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeGranada, SpainNo salary listed

About the Job

Requirements

A completed degree in computer science, engineering, or comparable training or further education is required.
Top knowledge and experience in cloud and IT architecture, technology strategy, sales, and business development are required.
Top knowledge and experience in artificial intelligence is required.
Strong communication and presentation skills and confident conduct in customer interactions are required.
Strong knowledge of market-relevant cloud ecosystems and experience with partners are required.
Strong knowledge of cloud infrastructure, platform, and software services (IaaS, PaaS, SaaS) is required.
Knowledge of the offerings of AWS, Microsoft Azure, Google, and Rackspace is required.
Experience developing cloud platforms or hybrid cloud solutions integrating technologies, developer tools, APIs, management and integration frameworks, and processes is required.
High resilience and adaptability to dynamically changing processes and a startup mentality are required.
A strong technical understanding of standardized service delivery through platforms is required.
Detailed knowledge of the processes and structures in the company is required.
Experience collaborating internationally with Local Business Units and NatCos is required.
Social skills, ability to work in a team and integrate, assertiveness, and ability to work independently are required.
Willingness to travel nationally and internationally is required.
OTC Practitioner certification or comparable AMIGO Hyperscaler certification is required.
Certification in agile methods such as Scrum, Kanban, or DevOps, or comparable certifications, is required.
Fluent written and spoken German and English are required.

Responsibilities

Strategically influence and develop existing business with assigned T Cloud Public customers to increase customer value and sales.
Advise customers on first-time use of T Cloud Public and ongoing optimization of cloud usage, including increasing consumption and upselling.
Participate actively in the relevant T Cloud Public vertical squad.
Prevent churn through proactive analysis and management of T Cloud Public customers.
Support ongoing optimization and further development of customer success management for T Cloud Public.
Support a customer-oriented service excellence culture across customer success management for T Cloud Public.
Ensure customer satisfaction.
Participate in planning and forecasting processes.
Transfer customer requirements to the T Cloud Public impediment and demand process.
Support further development of cloud-handling support.

Desired Qualifications

DevOps Foundation certification is recommended.
OTC Architect certification is recommended.

Job Description

As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
Ensuring customer satisfaction.
Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Public impediment and demand process.
Supporting the further development of cloud handling support.

Qualifications

Completed degree in computer science, engineering or comparable training or further education.
Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
Top knowledge and experience in the field of AI
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
High resilience, adaptability to dynamically changing processes/startup mentality.
Very good technical understanding of standardized service provision through platforms.
Detailed knowledge of the processes and structures in your own company.
Experience in international cooperation with Local Business Units and NatCos.
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
Willingness to travel nationally and internationally.

Certifications required for the position:

OTC Practitioner certification or comparable AMIGO Hyperscaler certification
Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

DevOps Foundation
OTC Architect
Fluent written and spoken German and English.

Additional Information

What do we offer you?

Work environment & flexibility

International, dynamic and collaborative environment.
T-Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Flexible working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
International Mentoring Sessions & Experience Days.

Compensation & benefits

Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
Telemedicine.
Life and accident insurance.
Social fund.

Wellbeing & time off

26+ working days of vacation per year.
Free access to specialist services (medical, legal, wellness).
100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

About the Company

T-Systems Iberia

Multi-cloud IT services and digital transformation

T-Systems Iberia provides IT services as the Deutsche Telekom IT arm, helping large European companies with digital transformation. It manages cloud infrastructure and cybersecurity for global clients and offers sovereign cloud solutions that aim to keep data and workloads within Europe. Its products span multi-cloud management, cloud hosting, and enterprise AI services, including a Europe-based industrial AI cloud with NVIDIA, built through partnerships with Microsoft, AWS, and Google. Unlike peers, it emphasizes digital sovereignty—offering a European alternative to US-based hyperscalers—and targets core industries through long-standing sector relationships. The company’s goal is to safeguard Europe’s digital future by delivering secure, compliant, and controlled cloud and IT services tailored to large enterprises.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Frankfurt, Germany
Founded: 2000

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