Customer Supply Chain Planner

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

The Role

The Customer Supply Chain Planner is the glue between internal sales and operational teams as well as customers and our fulfilment partners, driving our operational execution and service levels. The initial focus will be to support our ambitious expansion plans by creating the processes required to supply new countries across the regions, but very quickly you will also be looking at getting the balance just right between operational efficiency and delivering exceptional customer service.

We are looking for someone who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address long-term challenges in a fast-growing business.

As a Customer Supply Chain Planner, you will

As the primary contact for our wholesale customers and Charlotte Tilbury Business Managers, you will have a very strong influence on how these partners value the efficiency and competence of our operations. To be successful, you will need to:

• Communicate in a pro-active, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays, out of stocks, etc.
• Manage and streamline order to receipt flow as well as Systems administration and ERP health checks (part/not fulfilled orders; month-end processes; file timings and issues etc.)
• Understand and maintain SKU ranges, discontinued, NPD and allocations orders, OOS and optimal inventory levels within tight commercial, operational & other resource constraints by creating transfer orders between multiple sites globally.
• Provide support and assistance to the regional Customer Supply Chain Manager and the National Accounts team on the performance of the day-to-day operations and operational concerns of wholesale customer partners / Charlotte Tilbury business managers.
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Have a total control and understanding of OTIF management and implement and improve the procedure.
• Have a strong awareness of short term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders.

Reporting Relationships

• Reporting into the regional Customer Supply Chain Manager
• Supporting the regional National Accounts function as the first point of contact for Supply Chain queries.

Opportunities for development and career advancement

• As part of a rapidly expanding region, you will be given many exciting new implementations to manage. You will also be expected to be a key part of our drive for continuous improvement, reviewing current processes and investigating better, industry-leading, ways of working.
• The Customer Supply Chain team has a clear career path which you can follow or else look to progress via another Supply Chain team or an entirely different function!

About you

• A strong educational background
• Strong data and excel skills with ability to use complex formulas (IF, SUMIFS etc)
• Experience with an ERP system is highly desirable, someone IT savvy
• Strong organisational and time management skills.
• Inquisitive and keen to learn and develop.
• Showing outstanding attention to detail, identifying, and correct anomalies quickly
• Ability to work both independently and within a team.
• Able to be agile and flexible in your role. Independently driving personal development and experience and being a key player in the team ensuring as a collective we achieve our goals.
• Able to demonstrate real examples of supporting on projects/improvements right through to the end result.
• Able to demonstrate examples of building and improving internal and external stakeholder relationships.
• Fluency in an additional language preferably European would be an added benefit to the role (French, German, Dutch, Italian, Spanish)
• Experience or Interest in similar Wholesale/Supply Chain Role

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!