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TJX

Runs off-price clothing and home goods stores

Customer Experience Coordinator

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeFort Collins, CO, USA$16.50 - $17 /hrIn-person

About the Job

Requirements

  • Be available to work a flexible schedule, including nights and weekends.
  • Have a strong understanding of merchandising techniques.
  • Have one year of retail experience and six months of leadership experience.
  • Be able to train others.

Responsibilities

  • Promote an excellent customer experience and oversee a team of associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs.
  • Engage and interact with customers, maintain a clean and organized store, and model outstanding customer service.
  • Create a positive internal and external customer experience.
  • Promote a culture of honesty and integrity and maintain confidentiality.
  • Train and mentor associates on front-end principles and coach associates on personalizing the customer experience while promoting loyalty programs.
  • Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for associates.
  • Address customer concerns and issues promptly.
  • Ensure associates execute tasks according to the store plan and prioritize as needed.
  • Communicate priorities accurately and effectively with management and associates and provide progress updates.
  • Provide and accept recognition and constructive feedback.
  • Partner with management on associate training needs to increase effectiveness.
  • Ensure adherence to labor laws, policies, and procedures.
  • Promote credit and loyalty programs.
  • Support store shrink-reduction goals and programs.
  • Promote safety awareness and maintain a safe environment.

About the Company

TJX

Runs off-price clothing and home goods stores

TJX runs off-price stores that sell brand-name clothing, shoes, accessories and home goods for less than department stores and malls charge, in the United States and abroad. Its best-known U.S. chains are T.J. Maxx, Marshalls and HomeGoods, which shoppers visit often because each store's mix of labels and products changes from week to week. Instead of ordering fixed seasonal collections, its buyers purchase closeouts, canceled orders and excess production directly from brands, and TJX makes money by reselling those goods at markdowns while keeping its own buying costs low. TJX was founded in 1987 and is headquartered in Framingham, Massachusetts.

Company size
10,001+
Company stage
IPO
Headquarters
Framingham, MA
Founded
1987

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