Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

What you will have an opportunity to do:

Head Tennis Professional

Game Changers – Changing the Game

Department: Racquet Sports / Recreation
Reports To: Director of Racquet Sports / Managing Director
Status: Full-Time
Location: Saddlebrook Resort, Wesley Chapel, Florida

Be a Game Changer

At Saddlebrook, tennis is part of our identity. The Head Tennis Professional brings our Game Changers culture to life by creating exceptional experiences for resort guests, club members, groups, and local players. This visible, hands-on leader combines outstanding instruction, creative programming, team development, and business accountability to give guests a reason to return and members a reason to belong.

The role leads daily tennis operations, builds lasting relationships, grows participation and revenue, and delivers the hospitality standards expected of a luxury resort and private club.

Live Our Pyramid Values

People First

· Treat associates, members, guests, and community players with warmth, dignity, and respect. Create a welcoming environment for adults and juniors of all skill levels.

· Coach, support, and recognize the professional team; encourage open communication and respond thoughtfully to feedback and concerns.

Integrity

· Lead by example through honest communication, fair scheduling, professional boundaries, and consistent follow-through. Take ownership of decisions and results.

· Maintain accurate reservations, attendance, lesson and revenue records; protect confidential information and follow resort policies and established safety procedures.

Excellence

· Deliver prepared, engaging instruction and personalized service. Maintain high standards for court readiness, sportsmanship, appearance, and operational execution.

· Seek feedback, continue professional learning, and improve programs using participation, satisfaction, and financial results.

Essential Responsibilities

Lead the Team and Daily Operation

· Lead daily tennis operations and maintain consistent standards for service, instruction, programming, and court etiquette.

· Coordinate professional schedules, court assignments, reservations, lessons, clinics, leagues, camps, and events to balance service, staffing, and utilization.

· Provide daily direction, coaching, and support; assist with staffing, onboarding, training, and professional development. Recognize achievement and address performance concerns with leadership.

· Monitor courts, equipment, and operational readiness; promptly report hazards and maintenance needs and follow established weather and safety procedures.

· Partner with leadership on departmental planning, budgets, revenue performance, expense management, and profit and loss objectives.

Teach and Develop Players

· Deliver private, semi-private, and group instruction for adults and juniors from beginner through advanced levels.

· Assess player abilities and goals, develop appropriate instructional plans, and conduct engaging clinics, drills, camps, and player development programs.

· Model safe teaching practices, sportsmanship, and respect. Follow resort procedures for junior supervision and professional interactions.

· Maintain teaching expertise through continuing education and awareness of instructional techniques and industry trends.

Create Exceptional Guest and Member Experiences

· Build relationships through a visible, approachable presence and warm, personalized service. Respond promptly and professionally to questions, requests, and feedback.

· Connect resort guests, families, corporate groups, and leisure groups with appropriate lessons, clinics, matches, packages, and racquet sports experiences.

· Welcome new and prospective members and explain facilities, instruction, and programming. Encourage continued participation and repeat visits.

· Coordinate with Reservations, Front Office, Concierge, Recreation, Sales, and other departments to deliver seamless experiences and support resort initiatives.

Build Programs and Execute Events

· Develop and maintain a year-round calendar of seasonal clinics, junior and after-school programs, camps, social tennis, and competitive opportunities.

· Lead or support mixers, round robins, club championships, member-guest tournaments, exhibitions, group events, and resort activations.

· Oversee or support USTA leagues, club teams, ladders, and competitive play; communicate schedules and event details clearly.

· Evaluate attendance, feedback, and program results; adjust offerings to improve engagement, court utilization, and revenue.

Business Accountability and Professional Standards

Grow Participation and Revenue

· Promote private instruction, clinics, camps, events, and related programming to guests, members, groups, and prospective members.

· Identify opportunities to increase participation and court utilization while maintaining instructional quality and service standards.

· Maintain complete and accurate lesson, clinic, attendance, and revenue records. Support departmental revenue, expense, budget, and profit and loss objectives.

· Support Tennis Pro Shop operations, merchandising, inventory awareness, and retail sales as required.

Represent Saddlebrook

· Maintain professional appearance, communication, and conduct. Demonstrate Pyramid values and Saddlebrook service standards in daily interactions.

· Build teamwork across racquet sports and resort departments; take initiative, resolve concerns within authority, and escalate issues appropriately.

· Perform other related duties as assigned in support of the department and resort.

Qualifications and Core Competencies

· Professional tennis teaching experience in a resort, private club, academy, or comparable facility; experience teaching adults and juniors.

· USPTA or PTR professional certification preferred. Previous leadership, supervisory, or head professional experience strongly preferred.

· Strong playing ability and comprehensive knowledge of tennis instruction, strategy, rules, etiquette, and player development.

· Experience developing and managing clinics, camps, leagues, tournaments, and social programs. Hospitality or private club experience strongly preferred.

· Strong leadership, coaching, communication, organization, problem-solving, and guest service skills; ability to build relationships and motivate a team.

· Understanding of revenue generation, scheduling, budgets, expense management, and departmental financial performance; ability to use court reservation and scheduling technology.

· Ability to work mornings, evenings, weekends, holidays, and peak resort periods as business demands require.

Physical Requirements and Work Environment

The role requires active teaching and demonstration of tennis techniques for extended periods; standing, walking, running, bending, and repetitive tennis movements; and lifting and transporting tennis equipment and ball baskets. Work takes place outdoors in varying Florida weather conditions. Essential functions may be performed with or without reasonable accommodation.

Measures of Success

Performance is evaluated through lesson and clinic revenue; overall departmental financial results; court utilization; member and guest participation, satisfaction, and repeat engagement; program, event, league, and tournament execution; resort package and group participation; and staff development, scheduling effectiveness, teamwork, and operational consistency. How results are achieved must reflect People First, Integrity, and Excellence.

What are we looking for?

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality