Street Outreach Specialist

Job Summary:

Are you a natural connector? A persuasive advocate who thrives on hitting the streets and making a real impact? If you have the drive of a sales professional and the heart of a community champion, this is your opportunity to convert outreach into life-changing outcomes.

Our company is on a mission to deliver a transformative solution for individuals battling complex health and social challenges. We don't just offer a service; we provide a pathway to a better quality of life through our "whole person" health approach, powered by evidence-based methods and proprietary software. We are looking for a results-driven individual to join our team and take this solution directly to those who need it most.

As a Street Outreach Specialist, your primary mission is to find, connect with, and enroll eligible individuals into our Enhanced Care Management (ECM) and Community Supports (CS) program—a powerful Medi-Cal benefit that has the ability to transform lives. This role is not about a hard sell; it's about building trust, demonstrating value, and successfully guiding people toward a system of support designed for their success. This role is for a proactive and resilient individual who measures success by the number of lives changed.

Duties/Responsibilities:

You will own your territory and be responsible for the full engagement cycle. Your primary objectives will be to:

• Drive Enrollment & Conversion: Act as the primary engine for enrolling new members into the ECM & CS program. You will manage the entire engagement cycle, from initial contact and building rapport to successful onboarding and securing a "win" for the individual and the community.
• Generate Leads & Build Your Pipeline: Proactively canvass communities-to identify and engage potential members. You are not waiting for leads; you are on the front lines creating them.
• Qualify Prospects with Precision: Master the DHCS eligibility criteria to quickly and accurately assess if an individual qualifies for our life-changing Enhanced Care Management and Community Support Services. This ensures you are investing your time and energy in the right prospects to maximize your impact.
• Build a High-Value Referral Network: Forge and nurture powerful relationships with partner agencies, community leaders, and organizations. Your goal is to create a steady stream of high-quality referrals and become the go-to champion for our program in the community.
• Maintain Your CRM & Report on Metrics: Accurately and efficiently track all interactions, conversions, and progress in our systems. Your data is crucial for measuring success, identifying trends, and refining our outreach strategy to exceed targets.
• Perform other duties as assigned.

Education and Experience:

• Core Foundation: A High School Diploma or GED is required.
• Proven Track Record: At least one year of experience in a role requiring direct outreach, sales, or community engagement. You know how to connect with people, overcome objections, and guide them through a process.
• Direct Field Experience: Direct experience working with unhoused or other high-need populations is highly desirable, but not required. You understand the unique challenges and know how to build trust where it's scarce.

Required Skills/Abilities:

• Communication Skills: Excellent verbal and written fluency in English is a must. Ability to communicate with empathy, persuasion, and clarity.
• Bilingual Advantage: Bilingual skills, particularly in Spanish, are a powerful advantage that will allow you to connect with a broader segment of our community. This is desired, but not required.
• Resourceful Navigator: A working knowledge of community and county resources is a major asset. You know who to call and where to go to get things done for your members.
• Tech-Savvy Operator: Proficiency with modern tech tools, including laptops, smartphones, Microsoft Office, and email.
• Interpersonal Acumen: A street-smart and empathetic individual who can navigate complex social landscapes and build rapport with diverse populations.
• Sales & Engagement Drive: Possesses the unique blend of sales acumen and relentless drive to meet and exceed enrollment targets.
• Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability. 

Compensation & Incentives:

• Performance-Based Bonus Structure: We believe in rewarding high performance. This role includes a competitive bonus structure tied directly to your success in meeting and exceeding enrollment targets. Your drive translates into significant financial rewards.
• Commission on Enrollment: Earn commissions for every successful member enrollment. We offer a clear, uncapped commission plan that makes your earning potential limitless.
• Tiered Achievement Bonuses: Unlock additional bonuses as you hit key milestones for member engagement and retention.
• Competitive Base Salary: In addition to a robust incentive program, you will receive a competitive base salary that provides a stable foundation for your success.

Physical Requirements:

• This job requires you to be in the community and other community partner sites. 25% of work is often conducted in an office environment and 75% out in the community. Basic safety precautions and the use of protective clothing or gear may be required.
• Able to lift a minimum of 15 lbs.
• Prolonged periods of sitting at an office desk on the computer. 

Pay range 25 - 28 USD