VITAS Healthcare

Hospice and palliative care provider

General Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeBakersfield, CA, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required; a master's degree is preferred.
Five years of previous managerial experience is required.
Previous healthcare sales management experience is required.
Working knowledge of budget development, financial profit/loss processes, and human resources is required.
Ability to relate to superiors, peers, and subordinates is required.
Equivalent experience or licensure may be considered.
For Texas Administrator or Alternate Administrator of record duties, the candidate must be a licensed physician, registered nurse, licensed social worker, licensed therapist, or licensed nursing home administrator, and have at least one year of management or supervisory experience in a health-related setting.
For Texas Administrator or Alternate Administrator of record duties, the candidate must be able to read, write, and comprehend English and meet the specified initial and continuing education requirements.
For California, the administrator must have a baccalaureate degree or higher in a health-related field and at least two years of full-time supervisory or managerial experience within the last five years in a hospice, home health agency, primary care clinic, or health facility.
For Connecticut, the administrator must meet one of the stated education, licensure, and experience pathways: a master's degree in nursing with an active state nursing license and one year of relevant supervisory or administrative experience; a master's degree in public health or administration with a health services administration concentration and one year of relevant experience; a baccalaureate degree in nursing with an active state nursing license and two years of relevant experience; a baccalaureate degree in administration with a health services administration concentration and two years of relevant experience; a Connecticut-licensed physician with one year of relevant experience; qualifying continuous prior home health agency administrator employment under the specified dates; or a master's degree in social work with one year of supervisory or administrative experience in a hospice or home health care agency.

Responsibilities

Implement company systems, policies, and standards to ensure the hospice meets regulatory requirements and is ready for inspections, surveys, reviews, state licensure, federal certification, and accreditation.
Maintain knowledge of and ensure adherence to Medicare Conditions of Participation, applicable regulations, statutes, and company policies and procedures; keep administrative compliance and personnel records current.
Coordinate with corporate and clinical staff to prepare the hospice for on-site regulatory surveys and obtain guidance and support as needed.
Negotiate contractual agreements with community partners and vendors, and develop and maintain relationships with hospitals, nursing homes, physicians, and other healthcare organizations based on business plans and revenue budgets.
Manage contract implementation to ensure discharge planning and case review functions are understood, agreed to, and implemented in compliance with applicable law; maintain relationships with contracting entities' executive management.
Manage hospice financial functions, including monthly profit and loss statements, accounts receivable, collections, and local accounts payable processes.
Develop and maintain physician relationships, educate physicians about hospice needs in their practices, and improve existing relationships through ongoing contact, complaint resolution, education, and improvement of patient care services.
Supervise the admissions function through the Admissions Director.
Supervise day-to-day program operations using company business intelligence tools, including financial management systems, recruitment and employment processes, business planning, quality assurance and improvement, human resources, payroll, staff development, admissions, business office operations, and medical staff functions.
Oversee patient and family clinical services across home, hospital, nursing home, and other settings, including program staffing levels, patient experience, and employee recruitment, retention, and engagement.
Manage the hospice volunteer program and ensure volunteer and bereavement program performance complies with the local work plan developed with corporate staff.
Oversee program CAHPS performance to support a quality patient experience.
Serve as the company's community spokesperson; manage public relations and media opportunities in coordination with Corporate Communications, respond to social media comments as directed, and ensure complaints from patients, families, and the public are handled and resolved.
Perform other assigned tasks.
For Texas Administrator or Alternate Administrator of record duties, meet the applicable initial and continuing education requirements.

Desired Qualifications

A master's degree is preferred.

RESPONSIBILITIES

A. Overseeing the Local Functioning of Corporate Operational Systems

1. By implementing the Company’s systems, policies, and standards, the general manager assures that the hospice meets and exceeds all applicable regulatory requirements of agencies and assumes responsibility for the readiness of the hospice to meet all inspections, surveys, and review, including state licensure, federal certifications, and accreditations.

2. The General Manager assures policies in the following manner:

· Maintains a working knowledge of and ensures the program management adheres to the Medicare Conditions of Participation.

· Supervising the compliance of all administrative functions and policies with applicable regulatory agencies, i.e., keeping personnel records up-to-date for Medicare surveys.

· Maintaining a working knowledge of all applicable federal and state regulations, statutes and VITAS policies and procedures, including staying up to date on the changing healthcare environment and its impact on the hospice business.

· Coordinating with the appropriate corporate staff, Medical Director, Admissions Director, PCA, and/or Team manager all activity necessary to assure readiness in the hospice for an on-site survey by applicable regulatory agencies.

· Coordinating with VPO, Regional Medical Director, NPCA, and RDMD and other Corporate resources when necessary for guidance and support.

B. Developing and Expanding Revenue Performance

3. Possesses and maintains sharp negotiating skills when pursuing contractual agreements with community partners and vendors to ensure favorable program outcomes.

4. Based on the corporate business plan and revenue budgets, the General Manager develops and maintains key relationships with hospitals, nursing homes, physicians and other healthcare organizations.

· The General Manager manages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions and implemented with positive results to the hospice, according to applicable state and federal law.

· The General Manager establishes collegial, on-going relationships with the Executive Management of contracting entities, including those who have line authority over discharge planning personnel to promote the smooth and efficient functioning of such contracts.

· The General Manager has specific responsibility for hospice financial functions including management of monthly profit and loss statements, accounts receivables, collections and local accounts payable processes.

5. Based on a plan developed with the Director of Market Development and program senior leadership team, the General Manager develops and maintains relationships with physicians.

· The General Manager initiates new relationships by educating physicians about the potential hospice need in their practices.

· The General Manager improves the value of existing relationships by ongoing contact with selected physicians and their office staff, including the resolution of complaints, the providing of educational services and seeking to improve and refine patient care services.

· The General Manager supervises the admissions function through the Admissions Director.

6. Responsible for supervision of day-to-day operation of program utilizing the Company’s varied business intelligence tools including, but not limited to, the following:

Financial Management Systems Operations

Recruitment/Employment Process Business Plan Development

Quality Assurance/Quality Improvement Human Resource Policy

Payroll Staff Development

Admissions Business Office Operations

Medical Staff

C. Responsible for the Patient and Family Services Program at the Hospice

7. The General Manager has overall responsibility for the clinical services function at the hospice including the home, hospital settings, nursing homes and other locations including, but not limited to the following:

· Program Staffing Levels

· Patient Experience

· Employee Recruitment, Retention, and Engagement

8. The General Manager is responsible for the overall management of the Volunteer Program.

9. Assures the performance of the volunteer and bereavement programs are in compliance with the local work plan developed with corporate staff.

10. Oversees program CAHPS performance to ensure quality patient experience.

D. Representing the Company in the Community

The General Manager is the official spokesperson of the Company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the Corporate Communication Department, responds timely to social media comments as directed from our corporate office and assures the handling and resolution of any complaints from patients, families and the public.

E. Other State Specific Tasks

11. In Texas, if called upon to act as the Administrator or Alternate Administrator of record must:

· Be a licensed physician, registered nurse, licensed social worker, licensed therapist, or licensed nursing home administrator with at least one year of management or supervisory experience in a health-related setting.

· Be able to read, write, and comprehend English.

· Meet the initial and continuing education requirements specified in §97.259 and §97.260 and detailed in the VITAS Management Standards Manual.

F. Other Tasks

· As assigned

QUALIFICATIONS (All locations)

12. Bachelor’s degree required. Master’s degree preferred.

13. Five (5) years previous managerial experience.

14. Previous healthcare sales management.

15. Working knowledge of budget development, financial profit/loss process, and human resources.

16. Ability to relate to superiors, peers, and subordinates.

17. Equivalent experience or licensure may be considered.

ADDITIONAL STATE SPECIFIC QUALIFICATIONS & REQUIREMENTS

California

In accordance with California Code of Regulations, Title 22 Sec74876. Administrator:

· (a) The Hospice Governing Body must appoint an Administrator in writing.

· (b) The Administrator must have a baccalaureate degree or higher in a health-related field and a minimum of two years of full-time supervisory or managerial experience in a hospice, home health agency, primary care clinic, or health facility within the last five years.

Note: The Administrator may manage only one hospice program.

Connecticut

The Administrator of an agency shall be a person with one of the following:

· (a) A master’s degree in nursing with an active license to practice nursing in this state and at least one (1) year of supervisory or administrative experience in a health care facility program which included care of the sick; or

· (b) A master’s degree in public health or administration with a concentration of study in health services administration, and at least one (1) year of supervisory or administrative experience in a health care facility program which included care of the sick; or

· (c) A baccalaureate degree in nursing with an active license to practice nursing in this state and at least two (2) years supervisory or administrative experience in a health care facility/program which included care for the sick; or

· (d) A baccalaureate degree in administration with a concentration of study in health services administration and at least two (2) years’ supervisory or administrative experience in a health care facility/program which included care of the sick; or

· (e) A physician licensed to practice medicine and surgery in the State of Connecticut who has had at least (1) year supervisory or administrative experience in a health care facility/program which included care of the sick; or

· (f) Employment as the administrator of a home health care agency in this state as of January 1, 1981, who has been so employed continuously for the five (5) years immediately preceding January 1, 1981; or

· (g) Continuous employment as an administrator of a home health care agency as of January 1, 1979; except that on and after January 1, 1986, no person shall be employed as an administrator of a home health care agency pursuant to this subdivision unless such person additionally meets one of the requirement of subparagraphs (1) through (5) inclusive above; or

· (h) Possess a master’s degree in social work and at least one year of supervisory or administrative experience in a hospice or home health care agency.

REASONABLE ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

REPORTING RELATIONSHIP

The General Manager reports to Vice President Hospice Operations.

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V

About the Company

VITAS Healthcare

Hospice and palliative care provider

VITAS Healthcare provides end-of-life care through hospice and palliative services in 15 states. Its offerings focus on relieving symptoms and stress for patients with terminal illnesses, delivered by a multidisciplinary team of doctors, nurses, social workers, chaplains, and other specialists. The product works through comprehensive, patient-centered services including pain management, emotional and spiritual support, and coordination of care with families, Medicare/Medicaid and private insurance reimbursements funding the services. The company differentiates itself by specializing in compassionate, tailored end-of-life care across multiple states with a strong emphasis on teamwork, integrity, and excellence, rather than broad, generic medical services. Its goal is to provide high-quality, dignified comfort to patients and support for families, while maintaining financial stability and adapting to changes in the healthcare environment.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Miami, FL
Founded: 1978

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