Regional Clinical Supply Solutions Manager
No salary listed
Senior
Bachelor's
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
In Person
Operations & LogisticsSupply Chain Management
About the job
Requirements
- Five years of experience in supply chain planning, supply chain operations, inventory management, production planning, or a related field.
- At least two years of experience in a managerial or people leadership role.
- Strong understanding of supply chain processes, operational excellence, and performance management.
- Proven ability to lead cross-functional teams and drive continuous improvement initiatives.
- Bachelor’s degree in computer science, information technology, or another related discipline, or equivalent related experience.
- Leadership and communication.
- Stakeholder management.
- Cross-functional team leadership.
- Analytical problem-solving.
- Supply chain and customer service knowledge.
- Operational excellence.
- Financial management.
- Project and change management.
- Ability to influence in a matrix organization.
Responsibilities
- Provide strategic and operational leadership across multiple Clinical Supply Solutions locations within the region to ensure consistent service delivery and operational excellence.
- Ensure consistent execution of operational standards, policies, procedures, and quality requirements.
- Drive alignment between regional priorities and global Clinical Supply Solutions objectives.
- Support business continuity planning and operational resilience across the regional network.
- Promote a customer-centric culture focused on service quality, responsiveness, and operational reliability.
- Monitor service performance and customer outcomes, ensuring issues are escalated and resolved effectively.
- Partner with commercial and customer-facing teams to support customer retention, growth opportunities, and service improvements.
- Lead regional initiatives that enhance the overall customer experience.
- Establish and maintain key performance indicators, dashboards, and operational review processes.
- Analyze performance trends, customer metrics, quality indicators, operational risks, and financial results.
- Drive accountability for achieving service, quality, compliance, productivity, and cost objectives.
- Facilitate regular business reviews with regional and global stakeholders.
- Identify opportunities to improve efficiency, scalability, and service delivery through process optimization and standardization.
- Lead regional continuous improvement initiatives using data-driven methodologies.
- Promote adoption of digital tools, automation, and best practices that enhance operational performance and visibility.
- Ensure adherence to applicable regulatory, quality, and company requirements across the region.
- Support audit readiness and remediation activities, including internal, customer, and regulatory audits.
- Monitor operational risks and implement mitigation plans to protect service continuity and customer commitments.
- Partner with Quality and Compliance teams to drive a strong quality culture.
- Support regional business planning, budgeting, forecasting, and cost management activities.
- Monitor operational costs and identify opportunities for productivity improvements and cost optimization.
- Ensure effective resource allocation to meet business demands while maintaining service and quality expectations.
- Contribute to strategic capacity and workforce planning.
- Collaborate with Country Leads and teams across Operations, Customer Service, Quality, Commercial, Finance, Human Resources, and other functions to achieve business objectives.
- Serve as a key regional escalation point for operational and customer-related challenges and ensure timely resolution and stakeholder communication.
- Build strong working relationships with regional leadership and global functional partners.
- Lead, coach, and develop managers and team members across the region.
- Foster an inclusive, collaborative, and high-performance culture.
- Drive talent development, succession planning, and capability building.
- Establish clear goals, expectations, and accountability for regional teams.
- Ensure compliance with applicable regulatory, quality, safety, and company standards across the region.
- Drive process improvements and best-practice sharing across locations to enhance efficiency, customer satisfaction, and business performance.
About the company
Cencora buys and distributes medicines for pharmacies, hospitals and physician practices, while helping drug manufacturers bring treatments to patients. Its businesses combine wholesale supply networks with specialty distribution for complex therapies and services that support prescribing and patient access. Customers order medicines through its distribution systems, and its teams manage sourcing, storage and delivery alongside pharmacy operations and manufacturer support. It earns revenue from pharmaceutical sales and fees for logistics and healthcare services. The parent company was formed in 2001 through the merger that created AmerisourceBergen, adopted the Cencora name in 2023, and is headquartered in Conshohocken, Pennsylvania.
Company Size
10,001+
Company Stage
IPO
Headquarters
Conshohocken, Pennsylvania
Founded
2001
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Simplify's Take
What believers are saying
- Pharmacy contracts deepen customer ties: Cencora negotiates insurer agreements and handles administrative work through its managed-care networks.
- Eligible US staff gain retirement support: Cencora counts student-loan payments toward its employer match, up to 4% of pay.
- Drug demand expands sales: Cencora reported 5.1% quarterly revenue growth in August 2026, led by higher US volumes.
What critics are saying
- Customer dependence concentrates risk: Walgreens and Boots supplied 25% of Cencora's fiscal 2025 revenue, reported in November 2025.
- Legal liabilities tie up cash: Cencora's November 2025 filing recorded $4.3 billion in opioid settlements, payable over 13 years.
- Warehouse work is physical: Cencora's day-shift associate listing requires repeated lifting up to 50 pounds and overtime availability.
What makes Cencora unique
- Independent pharmacies get a shared brand: Cencora's Good Neighbor Pharmacy franchise supports their merchandising and store identity.
- Specialty shipments use reusable packaging: Cencora's World Courier Cocoon containers combine passive temperature control with live location monitoring.
- Medicines arrive ready for bedside checks: Cencora's American Health Packaging sells barcoded unit doses that support hospital scanning.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Parental Leave
- Adoption Assistance
- Infertility Coverage
- Family Planning Benefits
- Behavioral Health Solutions
- Professional Development Budget
- Training Programs