Motel One

Budget design hotel chain offering value

Hotel Front Office Supervisor

Hotel Guest ServicesPosted on Nov 12

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Have completed an apprenticeship in the hotel trade, have professional experience in the hotel, catering, or retail industry, or be looking for a career change.
Have an excellent sense of quality and service, hosting skills, and a passion for the hotel industry.
Have a solid command of written and spoken English.
Have previous experience with Opera Cloud.

Responsibilities

Coordinate and manage the Front Office team in cooperation with the Department Manager.
Check in guests and take and process bookings.
Review bookings, overbookings, and options.
Monitor costs and the accommodation revenue budget.
Implement and maintain the internal quality management system.
Share responsibility for conducting internal coaching, cross-training, and onboarding of new Front Office staff.
Provide assistance across departments.

Desired Qualifications

Have management experience.

Job Description

Your next career move: supervisor! You will coordinate and manage our Front Office team in cooperation with the Department Manager. Your duties will also include the following:

Checking in guests, as well as taking and processing bookings
Reviewing bookings, overbookings and options
Monitoring costs and the accommodation revenue budget
Implementing and maintaining the internal Motel One quality management system
Shared responsibility for conducting internal coaching, cross-trainings and onboarding new Front Office staff

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/retail industry or be looking for a change of career
Enjoy developing employees – and ideally have some management experience
Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
Be a team player and willing to provide assistance across departments – we achieve our results together
Have previous experience with Opera Cloud

Additional Information

About the Company

Motel One

Budget design hotel chain offering value

Motel One runs a network of budget design hotels in Europe. It offers a high-quality, consistently designed hotel experience at an attractive price, focusing on strong locations and efficient service to deliver a reliable value-for-money stay. The product works through standardized, well-designed rooms and public areas that emphasize comfort and simplicity, backed by dependable operations and location strategy. What sets Motel One apart is its combination of affordable rates with thoughtful design and a strong emphasis on staff and guest satisfaction, along with clear career and development opportunities for employees. The company’s goal is to expand across European markets while maintaining high occupancy, award-winning guest experiences, and motivated staff, supported by partners and internal growth initiatives.

Company size: 1,001-5,000
Company stage: Private
Total funding: Not listed
Headquarters: Munich, Germany
Founded: 1999

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