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All Accor

Global hotel management, franchising, loyalty program

Security Agent

Security Guarding & PatrolPosted on Nov 9
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • A minimum of high-school education (bachillerato), preferably completed, is required.
  • Previous experience in security, loss prevention, or similar positions is required; experience in hotels or luxury hospitality is an advantage.
  • Basic knowledge of security procedures, access control, report writing, and emergency response is required.
  • Training in first aid and cardiopulmonary resuscitation (CPR) is preferred.
  • Experience with video surveillance systems (CCTV), access control, and incident-recording tools is desirable.
  • Availability to work rotating shifts, including nights, weekends, and holidays, according to operational needs is required.
  • Any security accreditations or training required by applicable law must be held.
  • The role requires observation and attention to detail, honesty, integrity, discretion, effective verbal and written communication, calm decision-making under pressure, conflict management and de-escalation, service orientation, interpersonal skills, procedural compliance, accurate reporting, teamwork, responsibility, reliability, risk identification, adaptability, and responsible handling of confidential information.
  • The role requires the ability to stand and walk for extended periods, patrol the hotel's areas and facilities, respond promptly to emergencies within the role's responsibilities, and perform essential duties with applicable reasonable accommodations.

Responsibilities

  • Conduct regular patrols of public areas, service areas, hallways, entrances, exits, and other hotel facilities.
  • Identify suspicious activities, unsafe conditions, potential risks, and violations of internal policies.
  • Control and supervise access to restricted areas, verifying that only authorized people enter.
  • Monitor video surveillance systems according to internal procedures and applicable privacy and personal-data protection rules.
  • Stay informed about daily operations, events, VIP guest arrivals, and other activities requiring additional security measures.
  • Protect the hotel's property, equipment, facilities, and confidential information from loss, damage, or unauthorized access.
  • Assist guests, employees, and visitors with security-related situations professionally, discreetly, and respectfully.
  • Respond promptly to incidents, disturbances, emergencies, and requests for assistance.
  • Participate in emergency procedures, including evacuations, fires, medical emergencies, and other contingencies.
  • Follow established procedures when addressing lost property, unauthorized access, suspicious behavior, or potential threats.
  • Use communication and de-escalation techniques to manage conflicts, requesting assistance when necessary.
  • Act impartially, respectfully, and without discrimination in all interactions.
  • Detect and report suspected theft, fraud, property damage, policy violations, and other security risks.
  • Prepare clear, objective, and timely incident reports documenting facts, involved individuals when applicable, and actions taken.
  • Support internal investigations into security incidents, preserving relevant information and following established procedures.
  • Receive, record, safeguard, and return lost property according to hotel policies.
  • Report maintenance risks, unsafe conditions, and security-equipment failures to the relevant department.
  • Escalate incidents promptly to the Security Supervisor or Manager and relevant leaders.
  • Comply with security policies, operating procedures, emergency protocols, and applicable Mexican legislation.
  • Keep security logs, shift reports, access records, and other required documentation up to date.
  • Participate in inspections, audits, drills, and risk-prevention activities.
  • Protect the confidentiality of guest and employee information, video surveillance recordings, and information related to internal investigations.
  • Provide a complete shift handover, communicating pending incidents, relevant observations, and matters requiring follow-up.
  • Attend departmental meetings, training sessions, and emergency-preparedness activities.
  • Maintain a professional, neat appearance consistent with the hotel's personal-presentation standards.
  • Demonstrate service orientation, observation, judgment, and discretion in all interactions.
  • Communicate effectively with guests, employees, hotel leaders, and external emergency services when needed.
  • Help maintain a safe, welcoming, and inclusive environment consistent with Mondrian service standards.
  • Perform the main duties described and adapt them to hotel operational needs when consistent with the position, internal policies, and applicable law.
  • Perform duties ethically, professionally, confidentially, and with a service orientation, contributing to personal safety, asset protection, and continuity of hotel operations.

Desired Qualifications

  • Experience in hotel or luxury hospitality security is advantageous.
  • Training in first aid and cardiopulmonary resuscitation (CPR) is preferred.
  • Experience with video surveillance systems (CCTV), access control, and incident-recording tools is desirable.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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