In PersonResidential management role; six days out of seven, with one day off weekly.
Social & Community ServicesResidential & Direct Support
About the job
Requirements
Experience working with juniors.
Experience in a role involving organisation or hospitality.
A high degree of information technology competency, including Outlook and Microsoft Office, specifically Excel.
Excellent customer-facing skills.
Excellent communication and interpersonal skills.
Excellent organisational and planning skills.
Ability to lead and inspire a team.
Ability to deal with and resolve complex problems and issues.
Ability to work under pressure and meet tight deadlines.
Ability to form and maintain appropriate relationships and personal boundaries with children and young people.
Emotional resilience when working with challenging behaviours.
A positive attitude to the use of authority and maintaining discipline.
Exceptional attention to detail.
All staff must wear the designated company uniform while on duty and maintain it in a clean, presentable condition in accordance with the company's dress code.
If the applicant does not have an Enhanced Disclosure and Barring Service certificate and is not registered on the DBS update service, the employer will need to apply for a new Enhanced Disclosure and Barring Service check; applicants should confirm this when applying.
Responsibilities
Promote and safeguard the welfare of all students, group leaders, and staff at the centre.
Check original staff documentation and complete the Single Central Register with support from the Centre Manager.
Maximise student and group leader satisfaction by ensuring their experience meets or exceeds expectations.
Ensure weekly checklists are implemented correctly and that all follow-up actions are completed promptly.
Ensure meal-provision numbers are accurate and agreed with Head Office.
Take appropriate action under guidance from the Centre Manager, Head Office, and/or professional bodies when health, safety, or welfare issues arise.
Train the centre team in welfare and safeguarding procedures.
Assist with relevant centre administration and cover for the Centre Manager during their absence.
Provide an approachable, confidential environment for students, group leaders, and staff to disclose concerns throughout their stay.
Create guardian groups, assign guardians, and ensure appropriate training and documentation are recorded.
Review students' dietary, medical, and other additional needs and inform relevant stakeholders.
Assist with student arrivals and departures.
Liaise with the transport team regarding student arrivals and departures.
Review weekly rooming allocations with the Hall Manager.
Carry out centre duties to meet operational needs, including emergency phone cover on a rota basis.
Ensure all relevant documentation is up to date, accurate, and available as required.
Create a positive, inclusive, and safe workplace environment.
Operate in accordance with the company's Code of Conduct and local policies and operating procedures relating to academic, welfare, and safeguarding matters.
Cooperate with health and safety arrangements, including implementing control measures arising from risk assessments and completing relevant health and safety training.
Work six days out of seven, with one day off per week; management roles are residential.
Desired Qualifications
Education to degree level or equivalent, or currently working toward it.
A valid First Aid Certificate.
Safeguarding Level 1 and 2.
Experience working with under-18s.
Management experience.
Join our winning team of global superstars in summer 2026
Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, Malta, Spain, South Africa & UAE. Students learn English or Spanish whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.
From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.
The Welfare Manager leads the Welfare and Safeguarding within centre to create a safe and healthy environment for students, Group leaders and staff and is the main contact for Welfare, Safeguarding, and administration in centre.
In some centres, they oversee the rooming allocation of clients and staff according to regulatory guidelines and best practice, which could include accreditation compliance, damage checks, and relations with all stakeholders.
Key Responsibilities:
Promoting and safeguarding the welfare of all students, Group leaders and staff in centre.
Responsible for checking original staff documentation and completing the Single Central Register with support from the Centre Manager.
Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations.
Ensure correct implementation of all weekly check lists are in place and that all subsequent follow-ups are completed in a timely manner.
Responsible for ensuring meal provision numbers are accurate and in agreement with Head Office.
Taking appropriate action under guidance from the Centre Manager, Head Office and/or professional bodies where issues of health, safety or welfare arise.
Specific duties include:
To train the centre team in Welfare and Safeguarding procedures.
To assist with any relevant centre administration and cover the Centre Manager in their absence.
To be approachable and provide an environment where students, Group Leaders and staff can disclose any concerns in confidence throughout their stay.
Responsible for creating guardian groups and assigning guardians and ensuring appropriate training and documentation is recorded.
Ensure all students' dietary, medical, and additional needs are reviewed and relevant stakeholders informed.
To assist with all student arrivals and departures.
To liaise with the transport team regarding all student arrivals and departures.
To review the weekly rooming allocation with the Hall Manager.
To carry out centre duties to meet the operational needs of the centre, including emergency phone cover on a rota basis.
Ensuring all relevant documentation is up-to-date, accurate and available as required.
To create a positive, inclusive and safe workplace environment.
Organisational Compliance:
The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.
Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.
Education desired.
Educated to Degree level or equivalent/or working towards
Additional qualifications desired:
Valid First Aid Certificate
Safeguarding Level 1 and 2
Experience Required:
Experience working with juniors
Experience in a role involving organisation or hospitality
A high degree of IT competency- Outlook & MS Office (specifically Excel)
Experience Desired:
Experience working with under 18s
Management experience
Personal Attributes:
Excellent customer facing skills
Excellent communication and interpersonal skills
Excellent organisational and planning skills
Ability to lead and inspire a team
Ability to deal and resolve complex problems and issues
Ability to work under pressure and meet tight deadlines
Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
Demonstrates emotional resilience in working with challenging behaviours
Demonstrates a positive attitude to the use of authority and maintaining discipline
Demonstrates an exceptional level of attention to detail
Working Week:
6 days* out of 7 (1 day off per week)
All management roles are residential
Remuneration:
Gross weekly rate: From £836.85
FREE Full board residential accommodation included
Staff uniform:
All staff are required to wear the designated company uniform while on duty. Employees must ensure that the uniform is worn properly, maintained in a clean and presentable condition, and always adheres to the company’s dress code standards.
Disclosure and Barring Service:
If you do not have an Enhanced Disclosure and Barring certificate and are not registered on the DBS update service, we will need to apply for a new Enhanced DBS for you. Please confirm this at the time of application.
Equality and Diversity:
Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.