In PersonWork at Winnipeg Richardson International Airport; rotating 24/7 shifts include nights, weekends, and holidays.
Customer Experience & Support
About the job
Requirements
A high school diploma or Grade 12 education is required; equivalent experience is accepted.
Full bilingual proficiency in French and English is required.
At least one year of verifiable customer service experience or equivalent is required.
Must be eligible to work in Canada.
Must be physically able to perform the duties, including standing for prolonged periods, walking long distances, lifting and relocating stanchions, and lifting 70 pounds (32 kg) regularly.
Must be able to stand, lift, bend, push, and pull frequently and for extended periods.
Must be able to work a rotating 24/7 shift schedule, including nights, weekends, and holidays.
Must provide a criminal record check upon request.
Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).
Responsibilities
Greet customers in Canada’s official languages and provide directions, customer service, and assistance to passengers.
Offer physical assistance with loading and unloading luggage.
Direct passengers to oversize bag drop areas and pre-board screening areas.
Stand and walk for extended durations and lift baggage as needed.
Monitor public safety around moving conveyors and ensure baggage has travel tags.
Monitor baggage cart serviceability and segregate unserviceable carts for maintenance or refurbishment.
Collect and stage baggage tubs in the arrivals hall, bag room, and departure hall.
Monitor the BIWIZ operation during transborder operations.
Practice safety-conscious behaviours and situational awareness.
Monitor parkades and parking lots for tidiness, safety, and operational readiness, maintaining an active presence to help prevent accidents, damage, or vandalism.
Respond to dispatch calls related to parking equipment, ticket or card jams, ticket stock replenishment, and troubleshooting.
Answer inquiries about flight schedules, fares, and other questions.
Maintain a basic understanding of airport campus operations and the roles and responsibilities of tenants, airlines, YWG, and OneCall.
BAGGAGE CART & DROP ATTENDANT- YWG
Can you contribute to a team where your diligence ensures a seamless travel experience at Winnipeg Airport?
A.S.P. is looking for a bilingual Baggage Cart and Drop Attendants to provide an exceptional passenger experience while guiding customers throughout parking lot, parkade and within the terminal at Winnipeg Richardson International Airport. Baggage Attendants are committed to providing the highest level of quality service and continuing our track record of outstanding safety and customer satisfaction.
What you will do:
Demonstrate a welcoming and approachable demeanor, actively seeking to engage with passengers and always delivering a smile as well as eye contact.
Greet Customers in official languages (“Hello/Bonjour”) and respond/comply Canada’s official languages, provide direction, exceptional customer service and assistance to all passengers.
Actively offering physical assistance with loading and unloading luggage.
Offer guidance and wayfinding information to oversize bag drop areas and pre-board screening areas. Possess agility and stamina to stand/walk for extended durations and lift baggage.
Monitors the area to ensure public safety around moving conveyor and ensuring all baggage has tags for travel.
Monitor baggage cart serviceability, recognize unserviceable carts and segregate them for maintenance or refurbishment.
Collect and stage baggage tubs in the arrival’s hall, bag room and departure hall.
Monitors the BIWIZ operation during Transborder operations.
Practices safety conscious behaviours and situational awareness.
Actively monitor the parkades and lots for tidiness, safety, operational readiness and being an active presence to make sure there is no accidents, damage or vandalism.
Responds to any dispatch call pertaining to the parking equipment, ticket/card jams, replenishing ticket stock or troubleshooting where needed.
Knowledgeably answers inquiries regarding flight schedules, fares and other questions that arise.
Basic understanding of the airport Campus operations, roles and responsibilities of tenants/airlines/YWG and OneCall.
Who you are:
Minimum High School diploma or Grade 12 education will accept equivalent experience.
Fully bilingual in both French and English
Minimum of one (1) year verifiable experience in customer service or any equivalent.
Eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues.
Physical requirement being able to lift 70 pounds (32 kg) on a regular basis.
Self-motivated individual with a strong attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays.
Must be willing to provide Criminal Record check upon request.
Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC)
Stand, lift, bend, push and pull on a frequent basis and for extended periods
This posting is for an anticipated vacancy
We welcome applicants of all backgrounds. This posting does not require Canadian work experience
Use of AI in hiring: • ASP may use automated or AI-enabled tools to support applicant screening and selection. Human review is part of the final hiring decision.
Compensation • Expected compensation: $17.00 - $17.50 per hour • The compensation range reflects base hourly pay and does not include overtime or premiums where applicable.
Why you should work with A.S.P: • We care about our team and their personal and professional success. • Diverse and engaging work environment. • People-first mentality. • Competitive remuneration and benefits package.
A.S.P. Incorporated is committed to diversity various communities within which we operate. We encourage all qualified professionals, to apply and invite anyone requiring accommodation to notify us during the recruitment process To apply please visit www.security-asp.com