US Physical Therapy

Runs outpatient physical and occupational clinics.

Kiosk Agent Medical Receptionist

Clinical Support & Patient AdministrationPosted on Nov 13

Full-timeBrighton, MI, USA$15 - $20 /hr

About the Job

Requirements

A high school diploma or equivalent is required.
One to two years of experience in a medical office or similar customer service role is required.
Strong communication skills and a customer service orientation are required.
Proficiency with computer systems, including medical software and scheduling systems, is required.
Multitasking abilities and attention to detail are required.
Basic knowledge of medical terminology is required.
Understanding of HIPAA regulations and patient privacy practices is required.
Familiarity with medical office procedures is required.
The ability to remain calm and professional in fast-paced environments is required.
Organizational skills and the ability to prioritize tasks effectively are required.
The ability to adapt to changing technologies and procedures is required.

Responsibilities

Greet patients and visitors and guide them through the kiosk check-in process.
Assist patients with completing electronic forms and updating their information.
Schedule appointments and manage the clinic's electronic calendar.
Verify patient insurance information and collect co-payments.
Answer phone calls and respond to patient inquiries professionally.
Maintain a clean and organized reception area.
Collaborate with medical staff to ensure smooth patient flow.
Handle sensitive patient information confidentially and in compliance with HIPAA regulations.
Perform general administrative duties, including filing and data entry.
Troubleshoot basic kiosk system issues and report technical problems to IT support.

Job Description

We are seeking an organized and efficient Kiosk Agent Medical Receptionist to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing our state-of-the-art kiosk system and assisting with various administrative tasks.

Greet patients and visitors, guiding them through the kiosk check-in process
Assist patients with completing electronic forms and updating their information
Schedule appointments and manage the clinic's electronic calendar
Verify patient insurance information and collect co-payments
Answer phone calls and respond to patient inquiries professionally
Maintain a clean and organized reception area
Collaborate with medical staff to ensure smooth patient flow
Handle sensitive patient information with confidentiality and in compliance with HIPAA regulations
Perform general administrative duties, including filing and data entry
Troubleshoot basic kiosk system issues and report technical problems to IT support

Qualifications

High school diploma or equivalent
1-2 years of experience in a medical office or similar customer service role
Strong communication skills with a customer service orientation
Proficiency in computer systems, including medical software and scheduling systems
Excellent multi-tasking abilities and attention to detail
Basic knowledge of medical terminology
Understanding of HIPAA regulations and patient privacy practices
Familiarity with medical office procedures
Ability to remain calm and professional in fast-paced environments
Strong organizational skills and ability to prioritize tasks effectively
Flexibility to adapt to changing technologies and procedures

Additional Information

Competitive pay and growth opportunities
Supportive and collaborative team environment
On-the-job training and development
Health benefits (for eligible employees)
Meaningful work helping people improve their quality of life

Compensation: 15 to 20 (USD) (HOURLY)

About the Company

US Physical Therapy

Runs outpatient physical and occupational clinics.

U.S. Physical Therapy runs hundreds of outpatient physical and occupational therapy clinics in over 41 states, providing acute, post-operative, and preventative care for orthopedic and neurologic issues, including sports and work injuries. Patients receive therapy from licensed therapists at clinics that are operated by local owner-partners who share in the profits, with growth coming from opening new clinics and buying into existing practices. The company differs from purely corporate-owned networks by using a local-ownership model combined with acquisitions to scale while keeping local leadership in each location. Its goal is to widen access to outpatient rehabilitation through a large, locally led network that helps patients recover and return to work or sports.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1990

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