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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Counselor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeLorain, OH, USAIn-person

About the Job

Requirements

  • At least 1 year of customer service experience.
  • A high school diploma or GED is required.
  • CRCR (Certified Revenue Cycle Representative) certification is required within 6 months of hire; the company pays for it.
  • Must be inquisitive and open to innovation, including using AI to explore better processes and improve patient and client experiences.
  • Must reside in and be authorized to work within the United States.
  • Must be able to work on-site at Mercy - Lorain Hospital in Lorain, Ohio.

Responsibilities

  • Assess and collect patient liabilities, including copays, deductibles, coinsurance, and balances after financial assistance, by assessing patient insurance and financial information and communicating face-to-face with patients during their stay.
  • Work assigned patient access, insurance eligibility, and follow-up reports.
  • Facilitate daily in-house call reviews with the necessary parties to validate that patients have a valid payer source and authorization on the account for the current stay.
  • Complete pre-registration and registration tasks, including registering patients at or before the date of service and attempting to collect their financial liability.
  • Monitor missed collection opportunities for process improvement and follow-up, making at least three attempts each day to visit a patient's room if the patient was preoccupied during earlier attempts.
  • Note all accounts with a patient liability daily.
  • Call patients who are unable to make payment while in-house.
  • Send post-discharge letters to patients detailing estimated liability and payment options.
  • Help patients sign consent-to-treat, observation, Important Message from Medicare, and other applicable registration-related forms.
  • Assist eligibility specialists with insurance verification, Medicaid and charity processing, and other tasks as needed.
  • Run a daily census to determine patients with potential eligibility.
  • Collect and organize outpatient orders for future and current dates of service using queues in various revenue cycle systems.
  • Perform benefit education and validation, including face-to-face reviews of inpatient benefits, authorization, and collection of inpatient, observation, and outpatient-in-a-bed liabilities.
  • Accurately verify and calculate patient liabilities, including previous balances, and collect patient payments.
  • Work nights, weekends, and holidays as necessary.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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