Learning and Development Hub Project Manager Supervisory Associate - Americas

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Description

Job Summary:

This position is responsible for project management of design, development and curation of individual learning items and blended learning programs.  While the project manager will be aligned primarily to a particular service line, All EY, or function portfolio, this position can work flexibly across all portfolios. The project manager will monitor the progress of instructional designers, developers, graphic artists, quality assurance specialists and all others associated with the design process. They will assist the design lead in overseeing and managing all design activities necessary to deliver learning products that meet EY’s design quality standards, on time and to budget. The project manager will also work to a set of agreed project management standards and processes and will share best practices to support the continuous improvement of design and development speed, efficiency and quality.

Purpose of the Job:

• Deliver learning design and development projects on time, to budget and quality standards
• Develop a detailed project plan for each project, based on a standard template
• Follow agreed processes to manage changes to the project work plan, scope and budget  
• Manage the completion status of key learning deliverables such as skill and task analyses, learning solution plans, design specifications, scripts, storyboards, finished e learning items, facilitator and participant materials, course pilots and deployment plans
• Continually communicate status to project stakeholders and alert the operations and resourcing lead and/or design lead if project completion dates face significant challenges and/or issues that may materially impact the overall successful achievement of the expected outcomes within stated timescales
• Manage and communicate updates to stakeholders, SMRs, learning consultants and deployment resources; minimize SMR time commitments where possible
• Establish and maintain relationships with third party providers, including helping to draft SOWs, reviewing invoices, and ensuring vendors adhere to EY design standards
• Coordinate and monitor the work of vendor project managers, designers and developers where applicable
• Facilitate regular project meetings
• Create and maintain comprehensive project documentation
• Leverage and share best practices of project management with other team members
• Initiate and ensure the effective and timely publication of learning content by content administration
• Measure project performance using appropriate systems, tools and techniques
• Manage project risks and escalate as needed
• Conduct handover activities on project completion

Supervision Responsibilities   

• Act independently to oversee the project design and development activities of internal and external design and development resources
• Where applicable, oversee project managers, designers and developers of third party providers to ensure they adhere to EY design standards
• Promote use of EY design standards, templates, tools and processes
• Independently maintain and use (when appropriate) an internal network of contacts in other EY practices/departments that will enable personal effectiveness in the position

Responsibilities, Qualifications, Certifications

Knowledge and Skills Requirements: 

• Strong business acumen, knowledge of EY’s Vision 2020+ agenda and strategy organization-wide
• Strong knowledge of - and commitment to optimize - learning end-to-end processes and standards
• Strong influencing and communication skills - maturity to interact with learning leaders, talent leaders and/or senior business leaders in the organization, and (where required) to resolve issues or challenges as they arise
• Strong collaboration skills - to work effectively with other members of the learning and talent teams ensuring that clients’ needs and expectations are met
• Ability to use learning technology and tools, as well as other relevant talent systems and knowledge tools
• Knowledge of project management in learning domain is a plus
• Awareness of AI tools and emerging technologies relevant to project management, including their application to planning, tracking, reporting, collaboration and process efficiency

Other Requirements:

• Due to global nature of the role; travel and willingness to work alternative hours will be required

Education:  

• Educated to degree level in a related discipline
• Higher professional or masters qualification in a related discipline is preferred, not required

Experience:

• Total experience of more than 12 years in the learning domain or any domain but with strong project management background
• Demonstrable experience involving project management skills including management of vendors
• Demonstrable experience in managing large-scale learning and development projects involving all delivery channels/types
• Demonstrable experience using project management software, including Microsoft Excel or Project
• Demonstrable experience of having built and maintained strong relationships with business customers/clients
• Demonstrable experience of managing change initiatives in global, matrix organizations (such as EY)
• Demonstrable experience of thinking and acting strategically and commercially in pursuit of the wider EY business objectives
• Demonstrable experience of working in fast-paced, stressful environments to deliver required results

Certification Requirements:

• Professional qualification in project management (e.g., PMP) or a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

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