T

Toss

Fintech super-app for payments and banking

HR Operations Manager

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • Has approximately 3–10 years of HRM experience.
  • Has experience proactively planning responses to HR issues arising within a sales pipeline.
  • Is comfortable designing and refining HR practices to fit new business contexts rather than applying fixed systems unchanged.
  • Can collaborate flexibly to build structures with others.

Responsibilities

  • Design BPO-specific HR policies and operating systems with existing HR leaders and practitioners, adapting them to the company’s community and operating context.
  • Act as the HR counterpart to the BPO Sales Team pipeline and plan workforce structure, including scale, composition, and job families, in line with contract size and timing.
  • Design detailed compensation structures, including labor costs and benefits, in line with contract pricing, and use them to develop recruiting strategy with the Recruiting Business Partner, including approach, timing, and priorities.
  • After contracts are signed, design onboarding strategies and directly manage staffing, attendance, and issue response until operations stabilize; continue partnering with center leaders on organizational operations.
  • Accumulate data on responses to individual contracts and stabilization metrics, and continuously improve HR systems and operating processes.

Desired Qualifications

  • Has participated in designing or improving HR systems, including policies, organizational structures, or operating processes, or compensation components such as labor costs and benefits, in conjunction with workforce planning.
  • Has directly managed recruitment, staffing, onboarding, and stabilization for large numbers of employees in BPO or other frontline operations.

About the Company

Toss

Fintech super-app for payments and banking

Toss is a South Korean financial services platform that started as a peer-to-peer money transfer service and has grown into a digital 'super app' for personal finance. Its products are accessed through one mobile interface that unifies bank accounts, credit cards, loans, investments, and other financial services, including its own Toss Bank and Toss Securities. It differentiates itself by offering a broad, integrated ecosystem—combining digital banking, asset management, and brokerage services under one roof and running its own banking and securities units. Its goal is to become the leading consumer finance platform in South Korea while expanding its user base globally.

Company size
1,001-5,000
Company stage
Series G
Total funding
$1.5B
Headquarters
Seoul, South Korea
Founded
2011

Recently Posted Jobs

Explore more opportunities at Toss

See more jobs