Associate Director – Digital & Web Ops Technical Lead

At Jazz,wearereimagining how we design and deliver more precise customer experiences, enabled bynew technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs,anticipatetheir needs across the enterprise, delivertimelyand personalized engagement, and orchestrate seamless, end-to-endexperiencesas One Jazz. 

To power this ambition with both speed and scale, we are embracing a newcapability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capabilityteamsown outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems,validatesolutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model,you’llcollaborate closely with users, stakeholders, and technical teams across the organization, using discovery anddelivery practices to ensurewe’rebuilding the right things, in the right way, at the right time.

Lead, Digital& Web Ops,provideshands-on technical leadership and architectural guidance for theDigital& Web OpsGlobal Capability team within theContent Development & Deploymentteam. Reporting to the Technical Suite Leadfor Campaign Orchestration, Content Development & Deployment, this role serves as the primary technical leader for the capability, partnering closely with theGlobal CapabilityOwners, Activation Lead, development teams, and/or vendor teams to ensurecapabilitypriorities and global standards.

TheDigital& Web Opsteamenables a digital channel and engagement ecosystem that delivers personalized, compliant digital experiences across web, CRM, and patient-facing applications. As the Tech Lead,this role isa hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions forWeb CMScapability, Digital Channel EnablementCapabilities, EngagementCapabilities, and Patient Appsalongside the development team, bringing technical depth and leadership to every stage of the work.

​​Essential Functions/Responsibilities

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​Key Responsibilities:

​Strategy &TechnicalRoadmap Development

• ​Partner closely with theDigital & Web Ops Global CapabilityOwner to designsolutions that solve business problems,providingtechnical insight on what the technology can and cannot do, effort levels, and tradeoffs.

• ​Collaboratewith theCampaignOrchestration, Content Development & DeploymentTechnicalSuite Leadand Architectsto translatecapabilityroadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.

• ​Convert complex business requirements into clear technical specifications and executable technical work tasks.

​Solution Architecture & Technical Delivery

• ​Lead thetechnical team and drivework plans,building, configuration, and integration of software aligned to business needs and technology standards, including:

• ​Web CMSCapability, web content management system for creating, managing, and delivering compliant digital content across web properties, supported by Drupal (Web)

• ​Digital Channel EnablementCapabilities, supporting activation and optimization of digital channels including SEO/SEM tools, social media tools, and content distribution systems

• ​EngagementCapabilities, delivering personalized, compliant experiences through Salesforce Health Cloud (SHC) and SFMC (Email & Text execution)

• ​Patient Apps, patient-facing digital applications supporting patient journeys through web and mobile platforms

• ​Translate technical requirements into well‑defined work for the development team, lead agile ceremonies, and ensure disciplined execution of thecapabilityroadmap, taking ownership of complex technical challenges end to end.

• ​Guide development teams in building scalable and compliant digital engagement solutions across web, CRM, and patient-facing applications.

• ​Ensure consistent implementation of digital channel standards, templates, and publishing workflows across platforms.

• ​Support integration of digital tools with CRM, analytics, and engagement platforms to enable continuous optimization of engagement.

• ​Enable seamless integration between marketing CRM and patient services systems to support end-to-end patient journeys.

​Cross-Functional Technical Leadership

• ​Partner with business, IT security, and vendor teams to ensure theDigital& Web OpsGlobal Capabilityteamtechnical solutions adhere to organizational standards, security policies,and regulatoryrequirements.

• ​Organize and direct vendor partners to execute technical work, ensuring alignment withcapabilitypriorities, delivery timelines, and enterprise standards.

• ​Partner with the Technical Suite Lead,Campaign Orchestration, Content Development & Deployment,to escalate and resolve complex technical challenges that span acrossGlobal Capabilityteams.

• ​Mentor and guide software engineers and developers, elevating the team's overall technical capability.

• ​Lead cross-team problem solving and resolution of technical challenges within theGlobal Capability team.

​Required Knowledge, Skills, and Abilities

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​Technical Skills

• ​Leadership experiencein designing, testing, deploying,operating, and enhancing scalable, secure, and compliant technology solutions for large scale organizational use.

• ​Deep understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. Expert knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.

• ​Experience designing enterprise digital engagement architectures across web, email, media, and patient applications with strong understanding of web content management systems, digital channel enablement tools (e.g., SEO/SEM, social media), customer engagement platforms, and patient-facing digital applications.

• ​Preferred experience in designing and integrating enterprise digital platforms such as Drupal (Web), SEO/SEM Tools, Social Media platforms, Social Listening tools, Salesforce Health Cloud (SFHC), Salesforce Marketing Cloud (SFMC for Email & Text execution), EMR Tools, and Patient Apps.

• ​Knowledge of digital channel activation, web governance, CRM-driven personalization, and compliant digital engagement frameworks.

• ​Strong understanding of real‑time triggers, personalization logic, and data flows across engagement channels.

• ​Ability to design compliant integrations between digital platforms, CRM, analytics, and consent systems.

• ​Ability to balance speed, compliance, and scalability in digital engagement solutions.

• ​Ability to partner withteams to translate executive and Commercial requirements into scalable,wellgovernedtechnology solutions with roadmaps and prioritization. Provide technical leadership on standardization, KPI implementation, and architecturaltradeoffsto ensure enterprise technology assetsremainconsistent, performant, and extensible across brands and regions.

• ​Experience leading mixed teams of internal developers and vendors, including technical direction, code and dashboard reviews, estimation, and delivery accountability. Proven ability to collaborate with UX researchers and UI designers, with user-centric mindset applied to technical development.

• ​Experience working within Agile product development teams and product operating models.

​Business Skills

• ​​Digital-first Mindset - ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes

• ​​Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.

• ​​Enterprise Mindset - ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with enterprise‑level impact even when it may have personal implications 

• ​​Problem Solving - The ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning‑oriented approach. 

• ​​Adoption-ability to quickly embrace new tools, new WoW, andbehaviorsapplying with confidence and practical improvement

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​Required/Preferred Education and Licenses

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​Qualifications:

• ​Bachelor's degree in computer science, engineering, information systems, or related technical field.

• ​8+ years of experience afterBachelor'sdegree (or 6+ years of experience afterMaster'sdegree) in customer engagement, KOL management, event and congress operations, patient advocacy, or related domains in pharma,with expertise in engagement platforms, speaker programs, and compliant customer experience delivery across HCPs, patients, and caregivers.

• ​4+ years of experience as a Tech Lead,Technical Program Manager, Engineering Manager,or otherrolesinvolvingmanaging a team of developers, along with cross-functional program leadership experience.

• ​Demonstrated experience designing and delivering enterprise-scale digital platforms such asweb CMS, digital channel enablement tools, engagement platforms, CRM-integrated engagement tools, and patient-facing applications.

• ​Experienceworking within complex, matrixed organizations with multiple technology and product teams.

• ​Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions.

​Preferred / Additional Qualifications:

• ​Experience in pharmaceutical or healthcare industries preferred.

• ​Experience partnering with enterprise platform teams or Global Capability teams supporting digital and operational capabilities.

• ​Experience working in rare disease or specialty brands, withstrongunderstanding of unique stakeholder dynamics.

​Working Requirements:

• ​10-20% travel will berequired.

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​Jazz Expected Behaviors

• ​Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.

• ​Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.

• ​Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.

• ​Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.

• ​Delivershigh performanceresults, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.

• ​Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.

• ​Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.

• ​Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.

• ​Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities andoutcomes.