What You’ll Do

• Digital Factory Program Manager will work closely with the strategic/business contacts within the digital factory partner organizations who create content and use Veeva’s multichannel products (including CLM, Approved Email, Engage, MyInsights, and Vault PromoMats, Vault Medical)
• Generate and qualify potential new digital factory partners and lead business calls with partners and/or customers
• Maintain and grow partner relationships through consistent communication, outreach, and support
• Collaborate with Veeva strategy. sales and product team to educate customers and stakeholders on the value of the Digital Factory Accelerator Program and best practices for working with large-scale production companies
• Identify opportunities to support customer success
• Support the technical program manager to triage and troubleshoot customer project requirements with partners, customers, and/or internal departments

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years experience in Account or Partner Management, Digital Strategy, or Program Management either at a pharma/healthcare advertising/marketing agency or tech company
• Proven track record of establishing partner and client-facing relationships as a strategic trusted advisor and fostering close relationships with agencies, customers, and internal stakeholders
• Experience in multichannel marketing projects, including closed-loop marketing, email, and websites
• Experience creating and delivering training to internal or external stakeholders
• Ability to be able to take complex client and vendor requirements and articulate them to both business and technical audiences
• Background in product support or as a product subject matter expert.
• Independent and hands-on attitude, with an interest in learning salesforce.com system administration
• Excellent verbal and written English
• Strong analytical and communication skills; written, verbal, and formal presentation
• Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation)

Nice to Have

• Veeva product experience in either Vault PromoMats, Vault Medical, or Veeva Multichannel CRM capabilities
• Previous experience working with digital factories or in content development
• Previous experience in saleforce.com administration

Perks & Benefits

• Veeva charitable giving program
• Allocations for continuous learning and development
• Health and wellness programs