Full-Time
Global BPO offering customer engagement services
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Remote in USA
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Concentrix provides global BPO and technology-enabled services to major brands, covering customer engagement, digital transformation, and IT services. Its offerings work by delivering end-to-end solutions that integrate AI, APIs, and advanced analytics to tailor services to each client, acting as a seamless extension of the business and ensuring consistent experiences worldwide. The company differentiates itself through large-scale, technology-driven capabilities, data-driven insights, and sector-specific expertise across technology, healthcare, finance, and retail. Its goal is to help clients achieve strategic objectives by accelerating digital transformation, improving customer interactions, and maintaining reliable, globally consistent service.
Company Size
10,001+
Company Stage
IPO
Headquarters
Newark, California
Founded
1969
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Concentrix expands Lake Mary operations, creating 470 new jobs. Aug 12.2026 The global technology and services leader that supports some of the world's best-known brands, has expanded its operations in the Orlando region to support two new major B2B customer contracts. Concentrix, a global technology and services leader that supports some of the world's best-known brands, has expanded its Lake Mary operations to support two new major B2B customer contracts. The company is adding more than 470 new jobs, further strengthening the Orlando region's position as a leading destination for customer experience, business services and workforce-driven operations. Located at 285 International Parkway in Lake Mary, in Seminole County, the regional HQ office expansion supports significant hiring efforts of customer service representatives and technical support specialists to meet growing customer demand. "Lake Mary is Concentrix's largest site, and the Orlando region has played an important role in supporting our continued growth," said Kristina O'Brien, Site Director at Concentrix's Lake Mary, Florida office. "The talent, partnerships and business environment here have helped us scale our operations and continue delivering exceptional value for our clients around the world." Kristina O'Brien, Site Director at Concentrix's Lake Mary, Florida office Concentrix has grown from a small team more than 20 years ago into one of the world's most respected integrated solutions and technology companies. Today, the company is trusted by more than 2,000 clients across major sectors, including iconic Fortune Global 500 brands, to design, build and run customer and enterprise experiences at scale. "Concentrix's continued investment in Seminole County reflects the confidence global companies have in our workforce, business climate and quality of life," said Seminole County Commission Chairman Andria Herr. "We are delighted to see this expansion create hundreds of new career opportunities for our residents while strengthening Seminole County's role as a premier location for business growth and innovation." Seminole County Commission Chairman Andria Herr Concentrix's culture and operating philosophy are centered on delivering value to its clients, people, and shareholders while helping brands create better experiences. Its expansion in Lake Mary reflects both the continued demand for its services and the strength of Central Florida's workforce to support global business operations. The Orlando Economic Partnership (OEP) worked alongside partners including Seminole County, CareerSource Central Florida, Seminole County Public Schools, and Orange County Public Schools to support workforce recruitment initiatives. The OEP also provided research and marketing support, facilitated connections to local partners, and will assist with regional branding amplification efforts. "Concentrix's continued investment in Lake Mary is a strong example of how the Orlando region's talent pipeline, business climate and collaborative economic development ecosystem help companies grow," said Tim Giuliani, OEP president and CEO. "This expansion brings hundreds of new opportunities to Central Florida and reinforces our region's strength as a hub for customer experience and business services operations." Tim Giuliani, OEP president and CEO The Orlando Economic Partnership extends its appreciation to Seminole County and CareerSource Central Florida for their collaboration in supporting this expansion. About Concentrix Concentrix is a global technology and services leader that powers the world's best brands, today and into the future. The company helps clients design, build and run fully integrated customer and enterprise experiences across major sectors and markets. About the Orlando Economic Partnership The Orlando Economic Partnership is the Orlando region's champion for economic prosperity, bringing together leaders, industries and ideas to expand opportunities and drive investment. Our vision is to be the next global creative capital.
Concentrix wins big at the 2026 Globee Awards for delivering agentic AI results. iX Hero(TM) and iX Hello(TM) earn Best of Category honors for Human-AI Teaming and Conversational AI. NEWARK, Calif., Aug. 10, 2026 (GLOBE NEWSWIRE) - Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today that its iX Suite earned multiple honors in the 2026 Globee Awards for Technology, including two "Best of Category" recognitions. The awards highlight Concentrix's leadership in helping clients put agentic AI to work across real-world operations. Concentrix was recognized for its ability to turn AI innovation into tangible business outcomes, earning awards for iX Hero, its agentic AI platform that empowers human-AI collaboration, and iX Hello, its customer-facing conversational AI that automates routine requests end-to-end while recognizing the moment a case needs human judgment - handing off with full context so nothing gets lost in the transfer. The company was also honored for excellence in B2B sales enablement and revenue operations, reflecting its broader commitment to helping organizations apply AI in practical ways that drive efficiency, performance, and business value. Notably, iX Hero was named Best of Category in Collaborative AI (Human-AI Teaming), while iX Hello earned Best of Category recognition in Conversational AI and Next-Generation Chatbot Solutions. "AI can handle the easy calls. What wins is what happens on the hard ones - the exceptions, the judgment calls, the moments a customer actually needs a human backstop. That's what we've built the iX Suite around, and it's why the results are showing up in real operations, not just demos," said Kathryn Harrison, Global Vice President, Strategy & Business Operations at Concentrix. "These awards recognize how Concentrix is helping clients make AI work in the real world by connecting intelligence with people, processes, and operations to drive measurable business performance." The recognitions add to a growing list of honors for the iX Suite, which helps the world's best brands move from AI ambition to operational reality. To learn more about Concentrix's AI solutions and how organizations are scaling agentic AI across their business, visit www.concentrix.com/ix-product-suite. About Alabama Cultural Times: Powering a World That Works Concentrix (NASDAQ: CNXC), is the Fortune 500(R) technology and services company, helping the world's best brands create intelligent operations that perform in the real world. Alabama Cultural Times design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world's most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, Alabama Cultural Times is the intelligent transformation partner that helps clients across every major industry move from ambition to measurable, scalable performance. Virtually everywhere. Visit concentrix.com to learn more. Media Contact: Marketing & Communications Concentrix Corporation [email protected] From Fortune. (C) 2026 Fortune Media (USA) Corporation. All rights reserved. Used under license. Fortune and Fortune 500 are registered trademarks of Fortune Media (USA) Corporation and are used under license. Fortune and Fortune Media (USA) Corporation are not affiliated with, and do not endorse products or services of, Concentrix. Safe Harbor Statement This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company's capabilities and positioning to deliver business outcomes and solve challenges for its clients, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company's ability to successfully execute its strategy, competitive conditions in the company's industry, and other factors contained in the Company's Annual Report on Form 10-K for the fiscal year ended November 30, 2025 filed with the Securities and Exchange Commission and subsequent SEC filings. Alabama Cultural Times do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Alabama Cultural Times do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Concentrix and Currys win NiCE International CX Excellence Award for transforming customer engagement. Tech-powered customer experience transformation delivers double-digit satisfaction gains, faster resolution, and stronger loyalty. NEWARK, Calif., (August 5, 2026) - Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, and its client Currys, the U.K.'s leading omnichannel technology retailer, have won the NiCE 2026 International CX Excellence Award for Excellence in Engagement Orchestration (EMEA), recognizing their success in transforming customer engagement with intelligent orchestration and personalized experiences. Presented at NiCE World London, the award recognizes organizations redefining customer experience through tech-powered operations, intelligent orchestration, and innovation that delivers measurable business impact. Concentrix earned the award for helping Currys use NiCE CXone to transform its operations into a modern engagement ecosystem, connecting customer interactions across the entire lifecycle from purchase and delivery to installation, support, repairs, and ongoing ownership. The solution unified engagement across channels, turning nearly six million annual customer interactions into actionable insights with double-digit gains including the company's Net Promoter Score. "Together with Concentrix and NiCE, we've reimagined how we connect with customers across their entire journey," said Chris Stroud, Director of Customer Management Centre, Currys. "Concentrix helped us turn powerful technology into measurable business outcomes, ongoing innovation, and stronger customer loyalty with a foundation for the future." "The future of customer experience is being built in real time, as rapidly changing customer expectations redefine how brands engage, resolve issues, and build lasting loyalty," said Chris Caldwell, President & CEO, Concentrix. "We're honored to be recognized by NiCE for our work with Currys. This award reflects what's possible when powerful technology, operational expertise, and a shared commitment to innovation come together to create meaningful outcomes for customers." The recognition further highlights the growing strategic relationship between Concentrix and NiCE. Concentrix recently achieved Platinum status in NiCE's 360 Partner Program, reflecting the companies' deep experience delivering orchestrated customer experience solutions in complex enterprise and regulated environments. "Together, NiCE and Concentrix help organizations modernize the ways they engage with customers," said Darren Rushworth, President, NiCE International. "By combining enterprise-grade agentic solutions with deep integration, orchestration, and operational expertise, we're helping businesses create customer experiences that are more connected, more intelligent, and more effective from start to finish." About Currys Currys plc is a leading omnichannel retailer of technology products and services, operating online and through 702 stores in 6 countries. Concentrix Corporation Help Everyone Enjoy Amazing Technology, however they choose to shop with Concentrix Corporation. In the UK & Ireland Concentrix Corporation trade as Currys and in the UK Concentrix Corporation operate its own mobile virtual network, iD Mobile. In the Nordics Concentrix Corporation trade under the Elkjøp brand. Concentrix Corporation is the market leader in all markets, able to serve all households and employing more than 25,000 capable and committed colleagues. Concentrix Corporation help everyone enjoy amazing technology by making it easy for customers to discover, choose, afford and get the most from the right products and services. With its scale, expertise and extensive repair, distribution and support networks, Concentrix Corporation is uniquely placed to serve millions of customers across its markets. Concentrix Corporation is also committed to giving technology a longer life through repair, recycling and reuse, while reducing its environmental impact and working toward net zero emissions by 2040. Through energy-efficient products and partnerships with charitable organisations, Concentrix Corporation help more people benefit from amazing technology. About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Its purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. About Concentrix Corporation: Powering a World That Works Concentrix (NASDAQ: CNXC), is the Fortune 500(R) technology and services company, helping the world's best brands create intelligent operations that perform in the real world. Concentrix Corporation design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world's most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, Concentrix Corporation is the intelligent transformation partner that helps clients across every major industry move from ambition to measurable, scalable performance. Virtually everywhere. Visit concentrix.com to learn more. Media Contact: Marketing & Communications Concentrix Corporation From Fortune. (C) 2026 Fortune Media (USA) Corporation. All rights reserved. Used under license. Fortune and Fortune 500 are registered trademarks of Fortune Media (USA) Corporation and are used under license. Fortune and Fortune Media (USA) Corporation are not affiliated with, and do not endorse products or services of, Concentrix. Safe Harbor Statement This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company's capabilities and positioning to deliver business outcomes and solve challenges for its clients, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company's ability to successfully execute its strategy, competitive conditions in the company's industry, and other factors contained in the Company's Annual Report on Form 10-K for the fiscal year ended November 30, 2025 filed with the Securities and Exchange Commission and subsequent SEC filings. Concentrix Corporation do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
Concentrix to speak at Ai4 2026 about scaling enterprise AI for real business outcomes. GVP of Strategy and AI Platforms, Kathryn Harrison, to talk about setting AI up for CX success. NEWARK, Calif. (August 3, 2026) - Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today it will offer new insights into what it takes to make AI work in business during Ai4 2026, taking place August 4-6 at The Venetian in Las Vegas. As enterprises move past basic use cases into operational reality, making AI effective takes more than choosing the right model. Success also depends on clean, reliable data, re-invented processes built to hold up under demanding operating conditions, security as a foundational element, and people with the skills to turn promising ideas into measurable results. Based on Concentrix' more than 20 years orchestrating people and technology to produce better business outcomes, Kathryn Harrison will join industry leaders to discuss why AI initiatives that perform well in a demo often stall when scaling in the enterprise. Harrison will also speak to why so many promising AI projects fail, held back by governance that was never built, and the long gap between a good idea and disciplined execution. The panel presentation, "The Generative AI Playbook: Setting Your Enterprise Up for Success," moderated by Fast Company contributor Rob Pegoraro, will take place on Tuesday, August 4 at 2:10 PM PDT on the stage in Venetian Ballroom E. Attendees will leave with strategic and operational know-how for using generative AI to deliver real results. "Enterprises are past asking whether AI works. The harder question is why so much of it never makes it at scale," said Kathryn Harrison, Global Vice President of Strategy and AI Platforms at Concentrix. "The companies pulling ahead treat this as an operating discipline, not a string of experiments. That is where we come in, helping clients turn AI from something they test into something that runs the business." Concentrix will also be in the Exhibit Hall at booth #1562 all three days, where attendees can see the company's proprietary iX technology, built by people who design, build, and run complex operations every day, drawing on insights from billions of real-world interactions. iX enables the orchestration of people, AI, data, and workflows so they work together as one connected operation. Members of the media and analyst community interested in connecting with Concentrix at Ai4 2026 can contact [email protected]. About Concentrix Corporation: Powering a World That Works Concentrix (NASDAQ: CNXC), is the Fortune 500(R) technology and services company, helping the world's best brands create intelligent operations that perform in the real world. Concentrix Corporation design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world's most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, Concentrix Corporation is the intelligent transformation partner that helps clients across every major industry move from ambition to measurable, scalable performance. Virtually everywhere. Visit concentrix.com to learn more. Media Contact: Marketing & Communications Concentrix Corporation From Fortune. (C) 2026 Fortune Media (USA) Corporation. All rights reserved. Used under license. Fortune and Fortune 500 are registered trademarks of Fortune Media (USA) Corporation and are used under license. Fortune and Fortune Media (USA) Corporation are not affiliated with, and do not endorse products or services of, Concentrix. Safe Harbor Statement This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company's capabilities and positioning to deliver business outcomes and solve challenges for its clients, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company's ability to successfully execute its strategy, competitive conditions in the company's industry, and other factors contained in the Company's Annual Report on Form 10-K for the fiscal year ended November 30, 2025 filed with the Securities and Exchange Commission and subsequent SEC filings. Concentrix Corporation do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
Concentrix named a Leader in AI Enablement by leading analyst NelsonHall. As the company scales AI on behalf of enterprise clients, it earns recognition as a Leader across all three evaluation categories - overall, operationalization, and training. NEWARK, Calif., (July 28, 2026) - Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced it is positioned as a Leader in all three categories of NelsonHall's AI Enablement NEAT evaluation including Overall AI Enablement, AI Operationalization, and AI Training. As organizations move beyond experimentation and into large-scale deployment, success increasingly depends on more than AI models alone. Enterprises need the data, governance, operational frameworks, and skilled talent required to transform AI from a promising technology into a measurable business advantage. NelsonHall's AI Enablement Market Analysis highlights service providers that are enabling organizations to do exactly that. "The AI conversation has evolved from what the technology can do, to how organizations can operationalize it effectively," said Ivan Kotzev, Customer Experience Services Lead Analyst at NelsonHall. "The next wave of enterprise value will come from embedding AI into domain-specific business processes, supported by end-to-end AI services where Concentrix can showcase its strong governance practice, expertise in trusted data foundations, and ability to scale operating models." "The gap between AI ambition and operational reality has never been wider," said Chris Caldwell, President & CEO of Concentrix. "Business leaders have seen the demos, funded the pilots, and approved the roadmaps, but too many organizations are still treating AI as a technology project rather than a transformation opportunity. Concentrix is uniquely positioned to help clients close that gap. We've operated complex, highly regulated environments across industries and geographies for decades, giving us the expertise to orchestrate AI at scale where it matters most, in the real world." Concentrix helps organizations move AI from experimentation to operational reality. Drawing on decades of experience running complex customer operations, the company trains, tests, and governs AI systems within the business processes they are designed to support. The result is AI that performs reliably at scale, adapts to real-world operating environments, and delivers measurable business outcomes. Combining specialized AI expertise, strong governance, and deep operational knowledge, Concentrix helps clients accelerate adoption while maintaining the controls required in complex and regulated industries. To learn more about how Concentrix helps more than 1,000 organizations orchestrate AI into real world operations, see NelsonHall's report. About NelsonHall. NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in the U.S., Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's analysis is based on rigorous, primary research, and is widely respected for the quality and depth of its insight. About Concentrix Corporation: powering a world that works. Concentrix (NASDAQ: CNXC), is the Fortune 500(R) technology and services company, helping the world's best brands create intelligent operations that perform in the real world. Concentrix Corporation design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world's most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, Concentrix Corporation is the intelligent transformation partner that helps clients across every major industry move from ambition to measurable, scalable performance. Virtually everywhere. Visit concentrix.com to learn more. Media Contact: Marketing & Communications Concentrix Corporation: [email protected] From Fortune. (C) 2026 Fortune Media (USA) Corporation. All rights reserved. Used under license. Fortune and Fortune 500 are registered trademarks of Fortune Media (USA) Corporation and are used under license. Fortune and Fortune Media (USA) Corporation are not affiliated with, and do not endorse products or services of, Concentrix. Safe Harbor Statement This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company's capabilities and positioning to deliver business outcomes and solve challenges for its clients, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company's ability to successfully execute its strategy, competitive conditions in the company's industry, and other factors contained in the Company's Annual Report on Form 10-K for the fiscal year ended November 30, 2025 filed with the Securities and Exchange Commission and subsequent SEC filings. Concentrix Corporation do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.