Internship

Robotics Operations Interns

Confirmed live in the last 24 hours

Matic

Matic

51-200 employees

Advanced robotic floor cleaning solutions

Robotics & Automation
Consumer Goods

Mountain View, CA, USA

Role is based out of HQ in Mountain View, California.

Category
Robotics and Automation Engineering
Mechanical Engineering
Required Skills
Hubspot
Data Analysis
Requirements
  • Bachelor's degree; MBA a plus
  • 1+ years' experience in a Product Ops role (startup preferred)
  • User-centric, empathetic communication, and a 'get it done' mentality
  • Comfort with fast-paced, startup atmosphere -- you don’t shy away from the hard work
  • Risk-taking, a propensity for learning, and no fear of failure
Responsibilities
  • Own the entire product operations pipeline from the moment the customer places an order to shipping products to onboarding to the successful resolution of all customers' inquiries and issues related to the product.
  • Serve as the primary point of contact for all customer inquiries via email and other communication channels.
  • Champion the product and customer experience within the company, sharing insights from customer interactions with the product to help improve it. Ensure that customer communications align with the brand’s voice and values, creating moments of delight at every interaction.
  • Collaborate closely with product, engineering, and marketing teams to resolve customer issues and continually improve support processes.
  • Track and analyze customer support and related product metrics (response times, issue resolution rates, customer satisfaction scores, priority issues, priority bugs, and most demanded new features) to identify areas for improvement and provide actionable insights.
  • Analyze customer support data to uncover trends, recurring issues, and areas for improvement across touchpoints and product.
  • Track and analyze customer support metrics (response times, issue resolution rates, customer satisfaction scores) to identify areas for improvement and provide actionable insights.
  • Set up and own the logistics process from the shipment of products, accessories, returns, upgrades, etc.
  • Own the customer onboarding process, constantly looking for ways to enhance the experience. This could include updating FAQs, creating tutorial videos, and refining HubSpot workflows to ensure customers have what they need to succeed from the start.
  • Gather and analyze feedback from beta testers and new customers, using their input to refine the onboarding experience, reduce friction, and address common issues.
  • Oversee order fulfillment, ensuring smooth coordination of shipments, managing returns, and ensuring timely delivery of accessories and product replacements.
  • Develop and implement procedures to streamline the return and replacement process, ensuring a seamless customer experience while minimizing delays and errors.
  • Help drive the development of scalable systems for order fulfillment, returns, and customer support as we grow from 50 shipments to 500, 1,000, and beyond.
  • Support the transition to Shopify, ensuring all processes related to orders, payments, and customer logistics run smoothly during the migration.
  • Use data and analytics to identify bottlenecks or inefficiencies, working with the team to implement solutions that support our rapid growth.
  • Own all customer inquiries, support and delight customers through a deep understanding of product, empathy, and care.
  • Turn each customer into a Matic evangelist.

Matic Robots specializes in advanced floor cleaning solutions with its product, the Matic robot, which combines mopping and vacuuming functions. The robot uses computer vision technology to sense its environment and automatically switch between cleaning modes, allowing it to navigate around obstacles like wires and toys. This makes the cleaning process efficient and user-friendly. Matic Robots primarily targets tech-savvy consumers and busy families who seek convenience in household chores. Unlike many competitors, Matic focuses on privacy, quiet operation, and continuous cleaning capabilities. The company's goal is to provide a seamless cleaning experience that integrates well into modern smart homes, making everyday cleaning tasks easier for users.

Company Stage

Series A

Total Funding

$28.8M

Headquarters

Mountain View, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-11%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Matic raised $30M, indicating strong investor confidence and financial stability.
  • The smart home market is projected to grow at a 25% CAGR from 2023 to 2028.
  • Direct-to-consumer sales model allows for better customer engagement and profit margins.

What critics are saying

  • High competition from established brands like iRobot and Dyson could hinder market entry.
  • Matic's high price point may limit its appeal to a broader consumer base.
  • Reliance on direct-to-consumer sales channels may restrict market reach.

What makes Matic unique

  • Matic owns the full stack from software to hardware, ensuring seamless integration.
  • The company uses stereo cameras and SLAM for advanced 3D navigation and interaction.
  • Matic's robots learn through interaction, enhancing adaptability to novel environments.

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