Saxbys

Café operator offering beverages, food, education

Student CEO

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timePoughkeepsie, NY, USANo salary listedIn-person

About the Job

Requirements

Completed at least one year of undergraduate studies.
Must be an undergraduate student of the partner organization in good academic standing.
Must support, exhibit, and promote Saxbys' Mission and Core Values in daily activities.
Must be able to work 30–40 hours per week during cafe operating hours.
Must be able to stand, walk, and smile for extended periods.
Must be able to stoop and kneel.
Must be able to push, pull, lift, or carry up to 35 pounds.
Must be able to ascend or descend ladders, stairs, and ramps.

Responsibilities

Lead all aspects of a Saxbys cafe operation while gaining entrepreneurial experience through the Experiential Learning Platform.
Build and lead a team of peers through recruiting, training, coaching, and performance management to create a positive work environment aligned with Saxbys' values and culture.
Establish the cafe as a community cornerstone through hospitality, partnerships, and initiatives.
Manage sales growth, labor costs, inventory, and operational efficiency while maintaining standards for product quality and guest experience.
Represent Saxbys on campus and communicate its mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.
Collaborate with the Operations Lead on strategic initiatives, provide updates on cafe performance, and implement feedback to improve operations.
Generate social media content, implement local marketing initiatives, and execute promotional campaigns to increase cafe awareness and sales.
Assist in identifying, recruiting, and developing talent for cafe positions and future Student CEO succession planning.
Supervise approximately 45 direct reports, depending on cafe size.
Meet or exceed budgeted revenue targets and budgeted Net Operating Income, develop at least 30% of cafe staff into Team Leads, and maintain guest satisfaction metrics above 4.5/5.

Desired Qualifications

Prior Saxbys cafe experience is preferred.
Experience in customer service, hospitality, or retail is preferred.
Demonstrated leadership experience in academic, professional, or volunteer settings.

Accepting applications for Fall 2026 and future semesters!

Reports to: Operations Lead

Classification: Full-time, seasonal

FLSA Status: Non-Exempt

Pay Type: Hourly

Scope: 1 cafe

Job Summary: The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with unparalleled ownership of a business while developing leadership skills across team development, community engagement, and financial management.

What You Will Own

Team Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.
Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.

Who You Will Support

Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student CEO succession planning.

Who You Will Supervise

This position will supervise around 45 direct reports depending on the size of the cafe

What Success Looks Like

Cafe achieves or exceeds budgeted revenue targets
Cafe operates at or above budgeted Net Operating Income
30%+ of cafe staff are developed into Team Leads
Guest satisfaction metrics consistently above 4.5/5

Where You Excel

Confident Communicator
Developer of Individual Contributors
Master of Prioritization
Adaptable to Change
Autonomous Problem Solving
Financial Acumen

What You Have Done

Completed at least one year of undergraduate studies
Prior Saxbys cafe experience preferred
Demonstrated leadership experience in academic, professional, or volunteer settings
Experience in customer service, hospitality, or retail preferred

What is Required

Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities.
Must be an undergraduate student of the partner organization in good academic standing
Ability to work 30-40 hours per week during cafe operating hours
Physical requirements:

Able to stand, walk, and smile for extended periods of time
Able to stoop and kneel
Push, pull, lift or carry up to 35 lbs
Ascend or descend ladders, stairs, ramps

About the Company

Saxbys

Café operator offering beverages, food, education

What Saxbys does: It operates coffee shops in urban and suburban markets and sells coffee, food, and beverages through its cafés and a mobile app, aiming to create social impact and support education. How its product works: Customers can visit Saxbys cafés or use the app to order ahead, earn rewards, and enjoy a menu designed for a broad audience. How it differs from competitors: Saxbys emphasizes social responsibility and education initiatives that empower the next generation, along with a community-focused café experience and a flexible rewards program that ties purchases to opportunities for learning. Its approach combines everyday hospitality with programs that benefit local communities. What its goal is: To make life better for the communities it serves by championing education and opportunity while providing quality coffee and food.

Company size: 501-1,000
Company stage: Seed
Total funding: $600K
Headquarters: Philadelphia, PA
Founded: 2005

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