Technical Infrastructure Program Manager - Ground Infrastructure Operations

Description

Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

The Amazon Low Earth Orbit (LEO) Ground Infrastructure Build and Operate organization is responsible for operating and maintaining Ground Gateway Terminal sites worldwide.
As a Technical Infrastructure Program Manager, you will serve as a catalyst for operational excellence across our global ground infrastructure. You will drive scalability initiatives, eliminate blockers, and enable our teams to deliver exceptional service to customers. This position requires a systems thinker who can identify inefficiencies, implement data-driven improvements, and partner with global stakeholders to elevate our operational standards.

Key job responsibilities
Develop, own, and continuously refine runbooks for preventative maintenance, break-fix procedures, and grounds maintenance activities
Consolidate operational challenges across global ground gateway sites, conduct root cause analysis, and drive systematic improvements with site management teams
Lead continuous improvement initiatives using data analytics and metrics to optimize processes and service delivery
Work closely with AWS Global Field Operations to streamline equipment staging processes at Ground Gateway facilities
Coordinate with Leo and AWS Supply Chain teams to optimize device sanitization and reverse logistics workflows
Coordinate with vendors who provide third-party services related to maintaining ground infrastructure
Execute global equipment recall and remediation initiatives across existing sites
Enhance as-built inventory management processes to ensure accuracy and accessibility
Close projects effectively by gathering stakeholder feedback, documenting lessons learned, and codifying best practices for organizational knowledge

About the team
Join a team at the forefront of space-based communications infrastructure, where your work directly enables Amazon's ambitious satellite initiatives. You'll have the opportunity to solve challenges at global scale while working with technology and world-class talent.

Basic Qualifications

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience working cross-functionally with tech and non-tech teams
- Experience developing solutions and executing plans on complex projects
- Experience prioritizing competing demands, scoping large efforts, and negotiating timelines
- 3+ years of program or project management experience, preferably in infrastructure, operations, or technology environments
- Proactive mindset with ability to identify opportunities for process improvements that drive efficiency and elevate service levels

Preferred Qualifications

- PMP, or PMP certificate
- Experience ability to understand and devise new models that work
- Experience managing large-scale, geographically distributed portfolios
- Ability to travel to support deployment and implementation globally.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.