Operations Coordinator - Logistics

<h2><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>The Role</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.</span></p> <p><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">In this role, you will take on a key responsibility in ensuring that customer orders are processed accurately, efficiently, and on time. You will own the daily end-to-end execution of customer orders, from preparing and validating order files through system upload, fulfillment release, and final confirmation. The role combines order management, logistics coordination, operational reporting, and data analysis. The ideal candidate is highly analytical and detail-oriented, with a strong focus on data accuracy and operational excellence. They will manage daily exceptions, investigate discrepancies, proactively identify operational risks and improvement opportunities, and translate data-driven insights into effective actions, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.</span></p> <p> </p> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!</span></p> <h2><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>What you’ll do</strong></span></h2> <ul> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Coordinate daily order processing and fulfillment</strong>, ensuring customer orders are handled accurately and within established timelines.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Review, validate, and maintain order data</strong> to ensure completeness, accuracy, and alignment with operational requirements.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Manage order updates, inventory exceptions, and fulfillment changes</strong>, ensuring issues are accurately documented and resolved in a timely manner.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Analyze operational data</strong> to identify discrepancies, recurring issues, trends, and opportunities for process improvement.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Maintain accurate operational trackers and reports</strong>, providing clear and actionable summaries to support team visibility and decision-making.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Collaborate with internal teams and external partners</strong> to investigate and resolve order, inventory, and fulfillment-related issues.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Monitor order progress and operational deadlines</strong>, proactively identifying potential delays or risks and taking appropriate action.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Communicate risks, delays, discrepancies, and unresolved issues</strong> clearly and proactively to relevant stakeholders.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Maintain accurate and up-to-date process documentation</strong>, including trackers, procedures, and other operational resources.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Identify opportunities to improve operational accuracy, efficiency, and automation</strong>, leveraging data and process insights to support continuous improvement.</span></li> <li style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Support data-driven and operational projects</strong> as needed, contributing to broader team initiatives and business objectives.</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>What you’ll bring</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>With 2 years professional experience</strong> in fulfillment, logistics, supply chain, e-commerce, data operations, or a related field.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Strong analytical and problem-solving skills</strong>, with the ability to assess data, identify trends and discrepancies, and develop effective solutions.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Advanced proficiency in Microsoft Excel or Google Sheets</strong>, including lookups, pivot tables, formulas, data validation, and the management of large datasets.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Strong data interpretation skills</strong>, with the ability to review information, identify anomalies, and translate findings into actionable insights.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Excellent organizational skills and attention to detail</strong>, particularly when managing data and operational processes.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Ability to manage time-sensitive and repetitive processes</strong> while maintaining a high level of accuracy and consistency.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Strong written and verbal communication skills</strong>, with a proactive approach to sharing updates, raising concerns, and collaborating with stakeholders.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Strong investigative and follow-through skills</strong>, with the ability to identify discrepancies, determine root causes, and drive issues through to resolution.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Adaptability and willingness to learn</strong>, with the ability to quickly understand and navigate new tools, systems, and processes.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Ability to work independently</strong> while effectively collaborating with cross-functional teams and broader business stakeholders.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Customer-focused mindset</strong>, with a strong commitment to operational accuracy, service quality, and continuous improvement.</span></div> </li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"> <div><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><strong>Experience with reporting tools, data visualization, basic SQL, automation, or third-party fulfillment partners</strong> is considered an advantage.</span></div> <div> </div> </li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>What we offer</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Competitive Compensation</strong>: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Wellness & Perks</strong>: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Growth Opportunities</strong>: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Dynamic Environment</strong>: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures</span></li> <li style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Work-Life Balance</strong>: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);"><strong>Are you up for the challenge?</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0);">The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! </span></p> <p><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">#helloconnect<br>#LI-Remote<br>#hcgreenhouse</span></p>